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Custodial and Grounds Restroom Cleaning -Kaizen Event Report Out

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Title: Custodial and Grounds Restroom Cleaning -Kaizen Event Report Out


1
Custodial and Grounds Restroom Cleaning -Kaizen
Event Report Out
  • By Custodial Kaizen Crew - February 25-29, 2008

2
Overview J. Jay Marino
KAIZEN! Change Good A process improvement model
for support services
3
(No Transcript)
4
Team Members- J. Jay Marino
  • Team Leader
  • Tom Day, Manager
  • Members
  • Marshall Clemons, Building Engineer Union
    President
  • Eric Gaster, Custodian I
  • Janet Verbick, Building Engineer
  • Bryan Anderson, Custodian II
  • Linda Dvorak, Custodian II
  • Dorothy Dee, Custodian II
  • Suppliers
  • Jeff Stanger, Greenwood Cleaning Systems/Betco
  • Kirk Wulff, Greenwood Cleaning Systems/Betco
  • Downstream Representative
  • Terry Harris, Plumber, CRCSD
  • Customer
  • Vicki Genkinger, Technology Department
  • Tina Moeller, Human Resources Department
  • District
  • Jay Marino, Associate Superintendent

5
Objectives Marshall Clemons
  • Improve restroom cleaning process
  • Standardize process (ensure consistency)
  • Standardize evaluation process
  • Reduce non-value added work
  • Reduce time it takes to clean a restroom
  • Create a script to produce a
    video for standardized restroom
    cleaning

6
Goals Bryan Anderson
  • Reduce waste (process steps, rework)
  • Map current process for restroom cleaning
  • Map revised/improved cleaning process
  • Increase quality of restroom cleaning as measured
    by the sanitation restroom evaluation form
  • Current Metric ___35.7/44 (81.1)_____
  • Desired Metric ___17/20 (85)_____

7
Kaizen Methodology Bryan Anderson
  • Clear objectives
  • Team process
  • Tight focus on time
  • Eliminate waste
  • Quick simple
  • Creativity vs. capital
  • Immediate results (quick wins to add value)
  • 5S mindset sort, set order, shine,
    standardize, sustain -- to support event
    activities

8
Homework (Pre-Kaizen Research) Eric Gaster
  • Collect existing restroom
    cleaning procedures
  • Collect available data related to restroom
    cleaning (customer perception, process maps,
    steps, evaluations, etc.)
  • Review all forms related to the process
  • Provide statutory requirements (OSHA, ect.) and
    other related regulatory documents
  • Provide a floor plan of a typical restroom
  • Time standards for restroom cleaning, training
    videos, MSDS

9
Old (Previous State) Process Bryan Anderson
  • We found it was an un-mapped process and it had
  • 4 major areas with
  • 80 process steps and
  • covered the 2 walls in the conference room.

10
Fishbone Diagram Finding Root Causes Bryan
Anderson
11
King or Queen for a day Marshall Clemons
  • Video Clip

12
King or Queen for a day Marshall Clemons
  • Identified 44 process improvement ideas.
  • Using Waste Barrier Prioritization Worksheet
    rated each idea on
  • Impact
  • Implementation Difficulty
  • High difficulty/Low Impacts were either
    eliminated or put on Parking Lot

13
Outcomes Vicki Genkinger
  • Communication-
  • Staff Communication Teamwork
  • Evaluation-
  • Standardize evaluation process scoring criteria
  • Selection-
  • Equipment, Chemical, Fixtures / Dispensers
  • DLT will become 1st selection committee for new
    and currently used equipment chemicals
  • Training-
  • Educate staff in Standard Operating Procedure-
    create checklists
  • Safety education
  • Cross-training- Engineer to Custodian,
    Maintenance to Engineer
  • Floaters Guide
  • Feedback Education System-
  • Comment cards to trouble-shoot before annual
    survey reflects negative results
  • Student education program to encourage student
    respect of facilities.

14
New Process Linda Dvorak
15
SOP- Standard Operating Procedure Tina Moeller
16
Checklists- Tina Moeller
17
Feedback Tool Tina Moeller
18
Involving the Students Tina Moeller
  • Leader What do we want our restrooms to look
    like?
  • All Clean floors, clean walls, clean sinks,
    clean stalls!
  • Leader When do people see a messy restroom?
  • All Morning, evening, afternoon, breakfast,
    lunch-time and recess too!
  • Leader Who can help keep the restrooms cleaner?
  • All Students, teachers, everyone! Not just our
    custodian!
  • Leader How do we keep restrooms cleaner?
  • All Flush the toilets, do not splash, aim those
    towels, hit the trash!
  • Leader Why do we want cleaner restrooms?
  • All No slips, no falls, no germs, safe for all!
  • Leader And how does the custodian feel about
    your help? Lets ask
  • Custodian I can clean and disinfect when you
    all show restroom respect! Thanks for your
    help!!

19
30 Day List Bryan Anderson
  • Rolling out the new procedures (District-wide)
  • Create a restroom cleaning training video
  • Establishing guides for standard work
  • E-mail standardization
  • Tool selection committee

20
Parking Lot Janet Verbick
  • Introduction of Green cleaning
    chemicals/processes/procedures.
  • Chemistry 101

21
Lessons Learned Dorothy Dee
  • Need an open mind (new paradigm)
  • No assumptions
  • Everyone has an equal voice
  • No wrong answer and no bad ideas
  • Need to stay focused
  • Fast paced
  • Intense

22
Voice of the Customer (and Supplier)
  • Customers
  • Tina Moeller (HR)
  • Vicki Genkinger (Technology)
  • Downstream Representation
  • Terry Harris (Plumber)
  • Suppliers
  • Jeff Stanger, Greenwood
    Cleaning Systems/Betco

23
Individual Team Member Experiences
24
KAIZEN Web Site Jay Marino
Restroom Cleaning Video
http//quality.cr.k12.ia.us/DeployTeams/SupportTea
ms/07-08/lean/kaizen.html
25
Comments John Helbling, Alliant Energy
Where there is no standard, there can be no
Kaizen. -- Taiichi Ohno
26
Future of LEAN/KAIZEN Jay Marino
  • Next KAIZEN Events
  • Week of April 28th (Technology Dept.)
  • Summer (Human Resource Dept.)
  • All departments to participate in at least 1
    event (2008-09)
  • Development of internal KAIZEN facilitators
  • LEAN/KAIZEN as the support services improvement
    model
  • Pilot LEAN in the classroom

27
We welcome your questions and comments!
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