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We cant solve problems by using the same kind of thinking we used when we created them

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'Not everything that counts can be counted and not everything that can be counted ... LCol R.C. (Robin) Gosling, C.D., P.Eng., PMP, Senior Project manager ... – PowerPoint PPT presentation

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Title: We cant solve problems by using the same kind of thinking we used when we created them


1
Albert Einstein
We cant solve problems by using the same kind
of thinking we used when we created them
Not everything that counts can be counted and
not everything that can be counted counts
sign hanging in Einsteins office at Princeton
2
Project TeamsMyths and Reality
LCol R.C. (Robin) Gosling, C.D., P.Eng.,
PMP, Senior Project manager DART Enhancement,
NBCD Services, CTSO Enhancement, and NMSC Projects
  • Disaster Area Response Team Enhancement Project
  • Nuclear Biological Chemical Defence Services
    Project
  • Counter Terrorism and Special Operations
    Enhancement Proj
  • National Military Support Capability Project

3
Myths and Reality
Myth Leaders are born not mad(e)
Reality Leaders can be made ( maybe a bit
mad)
4
Presentation Plan
1.
A Military Engineer talking Soft Stuff (?) The
Teamwork Equation Communication, Communication,
Communication Real examples real proof
like beer!
2.
3.
4.
5
Military Engineer Talking Soft Stuff ?
1.
  • Military not all what you see on TV
  • Many of same issues of large orgs
  • Commons committee on NDHQ
  • transactional culture pervades
  • relies extensively on consensus
  • risk tolerance too low
  • resistance to all but most incremental change
  • The Story of the WWI Generals

6
Background
  • Pre-Military
  • U of W civ eng Co-Op 81
  • Project Engineer Petrosar (Nova Corp), Sarnia,
    ON
  • (Participative Management)
  • Military
  • Engineering Officer
  • Station Facilities Officer
  • Base Facilities Officer
  • Base DelegAAT Analyst/Consultant
  • Team Leader, Organization Development
  • Air Force Construction Program Coord/Director
  • Construction Project Manager
  • Senior Project Manager

7
Wing Construction Engineering Officer(Base
Facilities Officer)
On-The-Job Communications Training Orchestra
Conductor
8
Base DelegAAT
Delegation of Authority and Accountability Trial
  • Analyst/Consultant
  • Borden and Kingston only Worked with
    construction engineering sections to develop cost
    saving initiatives
  • Reduced maintenance material holdings (vs Home
    Depot)
  • Stopped maintaining base grounds like golf
    courses
  • Reduced number of support positions

Understandably. Union of National Defence
Employees was very nervous
9
Organization Development
Part of Air Force Flight Plan 97
  • Team Leader Sociotech Org Dev
  • Re-engineering with full involvement
  • Worked directly with UNDE Executives
  • Emphasis on Communication Team building
  • Based on Experiential learning learning by
    doing
  • Lead to Participative Re-design in 5 days

10
Air Force Construction Program Coord
19 Wg Comox Community Centre
4 Wg Cold Lake AETE Facility
Cold Lake Sports Centre
4 Wing Cold Lake BEME Facility
14 Wg Greenwood Sports Centre
19 Wg Comox Cadet Gliding School
11
Construction Project Manager
Naval Armoury St Johns, NL
Combat Systems Repair Facility Halifax, NS
12
Senior Project Manager
Now also new mil units (personnel) and
operational and support equipment
HESV - PLS
Rough Terrain Container Hdr (RTCH)
Expandable Containers
Camp Julien Afghanistan
MCOTS Amb / Recce
MCOTS - LUVW
13
The Teamwork Equation
2.
Teamwork Leadership Communication,
communication, communication,..
Decision Making
14
Leadership
Countless definitions
  • Achieving objectives through influence of others
  • Your work is not your own
  • Strive to develop get best from your Team
  • Clear the path rather than behind with a big
    stick
  • Inspirational

15
Leadership
Inspiration rather than perspiration
The fuel lights on, Frank! Were all going to
die! Wait, wait, Oh my mistake - thats the
intercom light.
16
Communication
3.
Communicate, communicate, communicate
PMI Survey

Mar 04
Communication a likely factor in 92
What is the number one reason projects fail?
Legend
Inadequate Exec Sponsorship
Scope Creep
Project Team Politics
Lack of Resources
8
17
Communication
  • 1. Communication
  • Getting the word out meetings, communiqués,
    etc

18
Communication
  • Finding Understanding Strengths nobodys
    perfect
  • Dysfunctional tool boxes why not like home?
  • Screwdrivers make lousy hammers blinding flash
    !!
  • Myers-Briggs Model of personality types
  • Extrovert vs Introvert
  • Sensing vs Intuition
  • Thinking vs Feeling
  • Judgmental vs Perception

Hierarchical orgs have a high proportion of
ISTJs AND though not much fun, they know
how to meet deadlines!
19
Communication
JOHARI-Window - Awareness In Interpersonal
Relations
  • Developed by Joseph Luft and Harry Ingham, 1955
  • Orgs shaped (completely) by irrational and
    emotional behaviors

Unknown To All
20
Communication
  • JOHARI-Window - Awareness In Interpersonal
    Relations
  • Is it real or is it Memorex?

Obtaining feedback
SELF
Known
Unknown
Known
Public Area
Blind Area
OTHERS
Unknown
Avoided Or Hidden
Unknown To All
21
Communication
  • JOHARI-Window - Awareness In Interpersonal
    Relations
  • Is it real or is it Memorex?
  • Is that an elephant youre hiding?

Not known to self
Known to self
Disclosure
Known
Public Area
Blind Area
OTHERS
Unknown
Avoided Or Hidden
Unknown To All
22
Decision Making
How can any Team efficiently and effectively make
decisions (that stick), if they never take the
time to agree on (decide) how they make
decisions???


Some may think its a waste of time
Even your Team members might not believe its
worth looking at.
23
Decision Making
Decisions Decisions Decisions
The Future
Progress
This way
Way too fast for some
Projects
Way too slow for the rest of us!!
24
Decision Making
17 Winnipeg Construction Engineering Continuous
Improvement Team
  • Cross section of CE Squadron
  • WCEO is Chair
  • Members include military pers civilian pers
    shop supervisors non-supervisors

25
Decision Making
Decision methods
  • Consensus (various forms)
  • Majority rules
  • open vote
  • secret vote
  • Authoritarian decision (boss decides)
  • Etc, etc

26
Decision Making
Forms of Consensus
  • 100 agreement (all have Veto)
  • Most agree, rest can at least live with it

But what about when a decision is needed?
  • Evident whenever a comment ignored - plopped
  • Some disengage
  • Meetings seem to go on forever without a decision
  • Frustrations still occur
  • Often leads to disagreements after the meeting

Need a decision trigger
27
Decision Making
Decision triggers
  • Ask for a decision (ok for extraverts)
  • Raise hand
  • Pass note to leader
  • Pick up special object from center of table
  • etc

Team used new agreed decision method would
pick up ones own name plate to request a
decision be made
28
Decision Making
  • How groups make decisions likely most common
    source of communication issues
  • Everyone makes decision differently
  • Shouldnt assume pers follow how decisions
    made..
  • Even if they say that they do

29
Real Examples
4.
Very briefly
  • Book Built to Last - Collins and Porras
    (1994)
  • Good versus Exceptional
  • Compared most types of organizations
  • Miller Brewing Company, (Trenton, Ohio)
  • Teamwork on a whole new level
  • No middle management

30
Built to Last (Collins and Porras, 1994)
  • Difference between exceptional versus very
    good
  • the Human element ? The Soft stuff
  • Compared only 50 yr old, Fortune 500 companies
  • 100 invested in
  • Very Good for 50 yrs ? over 1000
  • Exceptional for 50 yrs ? over 6000 !!!!
  • Exceptional visionary orgs had set Big Hairy
    Audacious Goals (BHAGs) for both the human and
    technical systems of the org and had pursued them
    with equal vigor.

The soft stuff pays off significantly .if the
talk is really walked
31
Real Example
Dr Tom Rankin, PhD Miller Brewing Co. - open
mothballed plant differently (but still
unionized)
Focus on Empowered Teams No middle Management
at all Decide on overtime themselves
Each Team tracks, reports and manages own
performance measurement ? and provides directly
to the President
One day per month the plant shuts down for the
teams to work on the soft stuff !!
32
Miller Brewing Co
  • Trenton Ohio Plant identical to 3 other sister
    plants, however
  • Operates with 50 fewer personnel
  • Average production is double the best of other 3
    plants !
  • President and Union Pres said had nothing else to
    do except host visitors
  • But ? for the Teamsits very different
  • Plant shuts down one day per month and each Team
    spends the day in their own lounge/lunch room
  • Team members take turns sitting in center, asking
    for and accepting feedback (JOHARI Window)
  • Hardest thing ever, but would work here free,
    family

33
The Soft-Stuff Really Does Count
Einstein once failed math
Youll never know what real talent others have,
if you never look beyond what theyre not
34
Sweat the Soft Stuff not the small stuff
From last mission of space shuttle Columbia.
The sun is setting over Europe and Africa on a
cloudless day. The bright dots are city lights.
The lights are already on in Holland, Paris,
and Barcelona, but it's still daylight in Dublin,
London, Lisbon, and Madrid. Note that the Sahara
is huge and can be seen clearly both during
daytime and night time.
Questions?
Columbias Last
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