Your Own Private Airline

1
The Challenge for NetJets
Your Own Private Airline
2
Scope

• Introduction to NetJets
• Recruitment
• Training
• The Future

3
History
4
History

• NetJets Inc. (formerly Executive Jet, Inc.) was
  founded in 1964 as the first private business jet
  charter and aircraft management company in the
  world.
• The NetJets program was created in 1986 by
  Richard Santulli, the Chairman and CEO of NetJets
  Inc. as the world's first fractional aircraft
  ownership program.
• The NetJets Europe Programme was launched in
  1996.
• In 1998, after being a satisfied NetJets customer
  for three years, Warren Buffett, Chairman CEO
  of the Berkshire Hathaway company acquired
  NetJets Inc.
• NetJets Europe Operational HQ in Lisbon, Sales
  Marketing HQ in London, Contracts in Rotkreuz

5
Concept
Your own Private Airline
6
Concept

• With NetJets fractional aircraft ownership,
  owners may purchase a share of an aircraft, but
  retain most of the advantages of owning their own
  aircraft
• Fractional owners are guaranteed their aircraft
  type or better with 10 hrs notice
• Owners may interchange between 14 different jet
  types and access thousands of airports worldwide
• If fewer flight hours are needed, customers can
  still fly with NetJets with a Private Jet Card
  (25 hrs must be used within 12 months) or the
  Corporate Jet Card (25 hrs can be used within 24
  months)

7
Growth
8
Customer growth
89 customers in 2001 / gt1600 customers in 2007
9
Fleet growth

• 14 aircraft in 2001
• 136 aircraft end 2007 (37 deliveries in 2008)
• Recent NetJets aircraft orders
• 30 Hawker 750
• 33 Falcon 7X

10
Aircraft
11
Aircraft

• 1 Beechcraft 1900
• 21 Hawker 400
• 18 Citation 550B
• 32 Citation 560XL
• 40 Hawker 800 XP
• 8 Falcon 2000EX EASy
• 7 Falcon 2000
• 3 Falcon 900B
• 1 Falcon 900EX EASy
• 1 Gulfstream G4
• 7 G5/G550

12
Small/Mid Cabin Fleets
13
Large Cabin Fleets
14
Operations
15
Operations

• NetJets Europe in 2006
• Operated to 850 airports, 580 in Europe
• Operated to 125 countries
• Operated 62,767 flights
• The busiest airport was Paris Le Bourget,
  averaging 23 movements per day
• The busiest city was London with 10,282 flights

16
Flight Crew
17
Flight Crew Recruiting - 2007

• NetJets Europe has recruited 380 pilots in 2007
• Over 1000 pilots by the end of 2007
• Minimum requirement is 1500 hours total time
• Target 60 of new pilots eligible for command
  (3000 hours)
• Pilots come from many backgrounds, but mostly
  airline and military

18
Pilots Nationalities August 2007
Pilots from 27 countries
19
The NetJets Pilot

• Safety
• Strength of character
• Safety knowledge
• Flying skills
• Customer Service
• Passenger handling
• Problem solving / Resourceful
• Human Factors

20
Recruitment Strategy

• Awareness of NetJets as an option among pilot
  workforce
• Emphasise the complete picture for a NetJets
  pilot

21
Gateways
You can live in any of 42 gateway cities and move
whenever you want

• ABERDEEN GATWICK MUNICH
• AMSTERDAM GENEVA NICE
• BARCELONA GLASGOW OSLO
• BASEL HAMBURG PARIS
• BERLIN HELSINKI PRAGUE
• BORDEAUX LISBON ROME
• BRUSSELS HEATHROW STANSTED
• BUDAPEST LUTON STOCKHOLM
• COLOGNE LYON STUTTGART
• DUBLIN MADRID TOULOUSE
• COPENHAGEN MALAGA VENICE
• DUSSELDORF MANCHESTER VIENNA
• EDINBURGH MARSEILLE WARSAW
• FRANKFURT MILAN ZURICH

22
Recruitment Process

• Standard application form
• Phone screening
• Technical questionnaire
• English questionnaire
• Interview
• Simulator
• Recruitment review
• Management review
• Recruitment, Flight ops, Training

23
Process Assessment

• Strategic
• Recruitment reviews quarterly, chaired by the
  Director of European Operations
• Consultancy
• Team training
• Tactical
• All training issues are reviewed with Recruitment
  monthly
• Recruitment team provided with formal feedback

24
Flight Crew Training

• Safety
• Customer Service
• Human Factors

25
Safety

• JAR-OPS 1 operator since March 2002
• IOSA registered since November 2004
• JAR-FCL TRTO since July 2007
• Challenges
• Training in the USA JAR-OPS compliance
• Unique demands of NetJets operations
• Pilot workforce resident all over Europe
• Variety of backgrounds and cultures

26
Flight Crew Training
Customer Service

• Branding
• Culture
• Human Factors
• Role Play

27
Flight Crew Training
Initial conversion
Customer Service

• Branding
• Culture
• Human Factors
• Role Play

28
Flight Crew Training
Initial conversion
Recurrent
Customer Service

• Branding
• Culture
• Human Factors
• Role Play

29
Flight Crew Training
Initial conversion
Recurrent
Command
Customer Service

• Branding
• Culture
• Human Factors
• Role Play

30
Flight Crew Training
Initial conversion
Recurrent
Command
Instructor
Customer Service

• Branding
• Culture
• Human Factors
• Role Play

31
Flight Crew Training

• Human Factors
• Foundation conversion
• Cultural awareness conversion/recurrent
• Situation management command course
• Role Play recurrent/command course/instructor
  training

32
Future

• Challenges
• Pilot shortage, experience
• Attracting people to the profession
• Merging of the FTO/TRTO MPL?
• Instructor shortage and retention
• The answer?
• Partnership between airlines and FTOs/TRTOs
• Joint responsibility for promoting profession
• Joint responsibility for attracting and retaining
  instructors

33
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