Bachelor of Commissioner

1

• Bachelor of Commissioner
• Science

Instructors Richard Benner, David Carleton, Gene
Letner, Chris Porras, Walt Robbins
2

• Reminder to instructors Check the notes pages
  of this presentation for the text of the
  Continuing Education for Commissioners
• This is a hidden slide and will not show in the
  presentation.

3
Introductions

• Name
• Commissioner job
• Scouting experience

4
Overview

• BS104, Unit Visitation (R)
• BS102, Rechartering (R)
• BS103, The District (O)
• BS105, Solutions (O)
• BS106, Priorities (O)
• Or any optional Masters or Doctoral class

5
Overview

• BCS101, Intro to CS
• BCS102, Charter Renewal
• BCS103, Commissioner and the District
• BCS104, Unit Visitation
• BCS105, Practical Solutions
• BCS106, Commissioner Priorities
• BCS107, Youth Protection

• BCS108, Roundtables I
• BCS109, Roundtables II
• BCS110, Style
• BCS111, Health Safety
• BCS112, What Would You Do?
• BCS113, Service to New Units
• BCS114, Commissioner-Professional Relationship

6

• BCS 101
• Introduction to
• Commissioner Science

Instructor
7
Introduction

• Need a dynamic commissioner staff
• Commissioner role is different
• Quality depends on commissioners
• Resources help commissioners succeed
• You arent an expert in everything
• Know where to go to get help
• First resource Commissioner Fieldbook

8
Commissioner Fieldbook

• Resource of information
• Experience of hundreds of commissioners

9
Contents
10
Commissioner Orientation

• Overview
• Use with video Helping Units Succeed

11
Commissioner Concept

• Help units succeed!
• Max efficiency
• Good program
• More members
• Results oriented, not procedures
• Roles
• Friend of the unit
• Representative of the BSA
• Unit doctor
• Teacher
• Counselor

12
District Commissioner Staff

• District Commissioner
• Assistant District Commissioners
• Unit Commissioners
• Roundtable Commissioners
• District Executive

13
Providing Unit Service

• We care listen!
• Unit contacts
• Frequency
• Unit meeting visits
• Unit committee visits
• Other contacts
• Annual commissioner service plan
• Other ways to help a unit
• Quality Unit Award
• Do unit service first!

14
Commissioner Style

• Frontline diplomat
• Exceptional service
• Roots and wings
• Service recoveryHow to right a wrong

15
Lifesaving Commissioner

• Watch the vital signs
• Go into action fast
• Hurry cases

16
Counseling

• Ability to listen and react in a way that will
  help others solve their own problems

17
Unit Charter Renewal

• BCS 102 covers unit charter renewal
• Commissioners goalon time

18
Commissioner Training

• Orientation video
• Personal coaching / orientation
• Basic training
• Arrowhead Honor
• Commissioners Key
• Continuing education

19
Commissioner Resources

• A list of basic helps

20
Unit CommissionerWorksheets (1)
21
Unit CommissionerWorksheets (2)
22
Summary

• Commissioner Fieldbook is your guide
• Only a tool
• You have to build something with it

23

• Questions?
• Comments!

24

• BCS 102
• Unit Charter
• Renewal

Instructor Richard Benner
25
Why Recharter?

• BSA does not own Scouting units
• Annual franchise to chartered partners
• Chartered partners are
• Churches
• Schools / PTAs
• Service clubs
• Businesses and labor unions

26
When Do Units Recharter?

• Before the charter date (expiration date)
• Most are one year
• Minimum 6 months, maximum 18 months
• Each council has a preferred pattern
• BDAC
• LDS - December 31st
• Community - January 31st

27
The Charter Renewal Process

• 90 days before
• DE visit IH
• Printout available (to right person!)
• 60 days before
• Membership inventory
• Recruit to make up loss
• 100 Boys' Life?
• 45 days before
• Charter renewal meeting
• Boys
• Adults
• Fees
• Approvals
• Plans for the next year (Quality Unit)
• 15 days before
• Charter turn-in night
• 60 days after
• Charter presentation

28
Ninety Days Before

• District Executive visits Institution Head
• Friendly visit
• or
• "How can I help"

29
Sixty Days Before

• Membership inventory
• Set review meeting
• Uniform inspection?

30
Forty-Five Days Before

• Charter review meeting
• Youth
• Adults
• Fees
• Approvals
• Quality Unit status
• Plans

31
Fifteen Days Before

• Charter turn-in night

32
Sixty Days After

• Charter presentation
• Chartered partner
• and
• The unit
• Sample presentation in Commissioner Fieldbook

33
Failure to Recharter

• Who has the forms?
• Why?
• What can you do about it?
• Reorganize before charter expiration

34
Charter Renewal Application

• Headers
• Adults
• Age
• Applications
• Youth
• Applications
• Boys Life

35
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38
Reregistration Checklist

• One is available

39
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Two PrinciplesAssure Success

• Keep the unit charter renewal process simple
• ONLY registration, Boys Life, Quality Unit
• Anticipate anything that could delay on-time
  charter renewal
• Unit problem
• Leader or institution head out of town
• Etc.

43

• Questions?
• Comments!

44

• BCS 103 The Commissionerand the District

Instructor Chris Porras
45

• Volunteers and ProfessionalsWorking Together

46
Relationship

• What makes the relationship work?
• Who makes the important decisions?
• The flavor of the relationship
• How do UC and DE work best together?
• How to avoid common problem areas

47

• District
• Organization

48
Four-Function Plan

• Membership
• Finance
• Program
• Unit Service
• Key 3
• District Chairman
• District Commissioner
• District Executive

49
Membership

• School nights
• Commissioners needed!
• Roundup
• Patrol plus
• New unit organization
• Commissioner needed!

50
Finance

• District goals support council services
• District campaign
• Unit campaign
• Unit commissioner explain / support

51
Program

• Training
• UC support, take people to training!
• Camping / Outdoor
• Summer camp
• Day camp
• Outdoor program
• Activities
• Advancement

52
Unit Service

• UC a friend to the units leaders
• UC evaluates program, provides help
• UC encourages activities
• UC reports unit status
• UC helps unit solve problems
• Training
• Advancement
• Outdoors / Activities

53

• Council
• Organization

54
Council Organization

• Six valley Scouting districts - Tomahawk, El
  Dorado, Sunrise, Chemehuevi, Big Horn, North Star
• Urban Scouting - 60 units
• Northern Southern districts
• Mini-districts within
• Learning for Life
• In-School Scouting - elementary HS
• Exploring

55
Council Support

• Executive Board - governance
• Professional staff - service
• Support staff - service
• Volunteer staff - service
• Training - Pow Wow, Wood Badge, etc.
• Commissioners - RTRT, CCS, etc.
• Camping - camps, high adventure, etc.

56

• Successful
• Districts

57
Quality Districts

• 60 Quality Units
• 2 unit growth
• 2 or balanced membership growth
• Finance goals
• On-time reregistration goals
• 1 unit commissioner for each 3 units
• Use the standard district structure
• Each key volunteer position filled
• Hold annual conference with each IH

58
How Do You Contribute?

• On-time rechartering
• Quality Units
• Membership growth
• Outdoor program
• Trained leaders
• Communicate the need for finance drives
• A quality program for kids!

59

• Questions?
• Comments!

60

• BCS 104
• Unit
• Visitation

Instructor Walt Robbins
61
Types of Visits

• Unit meetings
• Unit committee meetings
• Individual get-together with unit leader
• Visit with other unit adults
• Effective phone contacts

62
Before You Go

• Friend of the unit
• How can you help the unit?
• Know what is best for unit success
• Strengthen unit adult roles
• Commissioner is in the background
• Be helpful, not critical
• Better to call first
• Know units, do homework, know what to expect

63
During the Visit

• Watch and listen
• Do not disrupt the meeting
• Stay long enough
• Dont take notes
• Chat with other adults on the sideline
• Get to know the boys
• Dont distract the leader
• Give a chance to mention problems
• Take some freebies

64
After the Visit

• After fill out commissioner worksheet
• Determine priority needs
• How can you be most helpful?
• Discuss special needs with ADC / DC / DE

65
Worksheet
66
Sample
67
Odds and Ends

• Brainstorm ways to help
• Prioritize your units
• Keep a positive attitude

68
Uniform Inspections

• Notify youth and adults in advance
• Hand out uniform inspection sheets in advance
• Prepare your team before the inspection
• Inspect the inspectors first
• 1-2 inspectors per den / patrol
• Give an honest grade, move on
• Dont sweat the small stuff
• Compliment the boys and adults

69
Counseling

• Ability to listen and react in a way that will
  help others solve their own problems

70

• Questions?
• Comments!

71

• BCS 105
• Practical Solutions to Common Unit Needs

Instructor David Carleton
72
Commissioners Help Units

• Succeed
• Develop a better program
• Operate more effectively

73
Unit CommissionerWorksheets

• Review worksheetsCommissioner Helps
• Nine / ten categories for each unit
• Unit profile
• Some Ways to Help suggestions

74
Pack Worksheet (1)
75
Pack Worksheet (2)
76
Pack Worksheet (3)
77
Pack Worksheet (4)
78
Troop Worksheet (1)
79
Troop Worksheet (2)
80
Troop Worksheet (3)
81
Troop Worksheet (4)
82
Crew Worksheet (1)
83
Crew Worksheet (2)
84
Crew Worksheet (3)
85
Crew Worksheet (4)
86
Commissioner Response

• Commissioner Helps for Packs, Troops and Crews
• Standards based on experience and policy
• Practical action by a commissioner

87
Find a Solution

• St. Marys Roman Catholic Church has a new pastor
  who is unfamiliar with Scouting
• Neither Troop 41 nor Crew 41 appear to have any
  program planned more than two weeks in advance.
• Last week you attended a pack meeting and only
  three parents were present.
• One of your assigned troops has not added a new
  boy member in ten months.
• One of your troops has very few boys in Scout
  uniform.
• At their May Pack meeting, Cubmaster Bob Newguy
  tells you he looks forward to seeing you in
  September.
• The chairman of a unit committee calls and
  expresses concern about the adequacy of the
  units meeting place.

88
Class Project

• A Cub Scout pack consists of six members, one
  den leader (untrained), one Cubmaster
  (untrained), no committee members, and parents
  who say they are willing to help but never make a
  move to do so.
• List every section of Helps which can help you
  respond

89
Problem-Solving Video

• Unit Problem-Solving for Commissioners video,
  AV-04V002
• 14 problem segments
• Designed for use in commissioner meetings

90

• Questions?
• Comments!

91

• BCS 106
• A Commissioners
• Priorities

Instructor Gene Letner
92
Know Your UnitsOur 1 Priority

• Know the unit adults
• Be a friend of the unit
• Understand the environment
• Chartered organization
• History and experience with Scouting
• Income and education level
• Inner-city neighborhood / suburban / rural
• Visit often enough to be up-to-date

93
Prioritize Unit Needs

• Keep a list of needs and problems
• Evaluate your time it is limited
• Concentrate your energies on main problems
• Focus on units that need help
• Do unit service not everything else
• Activities are not a commissioners first job
• Say no when required
• Being a commissioner is your primary job

94
Typical Priorities

• Unit not meeting
• Unit with no leader
• New unit leader lacks training
• Unit with no active committee
• Unit with no new youth members
• Unit with weak leadership
• Conflict with chartered organization
• Unit charter renewal time

95
Steps in Handling a Problem

• Identify the problem
• Decide if it is a problem
• Discuss the problem with the ADC
• Is assistance needed from the district committee?
• Decide whether you will handle it alone or with
  the ADC
• Decide who is to handle the problem
• Plan your actions
• Plan your alternatives
• Put the plan into action
• Evaluate

96
The Quality Unit Award

• A commissioner is successful if the unit is a
  Quality Unit
• Review achievements at recharter time
• Make a commitment for next year
• Present streamers, emblems, etc.
• You make it a year-around project for them to
  succeed

97
National Quality Unit Award

• Four mandatory items
• Trained leader
• Trained assistant leader
• Outdoor activities
• Recharter on time
• Minimum two of six optional items
• 100 Boys Life (or improvement)
• Advancement
• Service project
• Etc., appropriate to the type of unit

98

• Questions?
• Comments!

99

• BCS 107
• Youth
• Protection
• Training

Instructor
100
Introduction

• Child abuse is one of five unacceptables
• Educate Scouting volunteers, parents and Scouts
  to aid in the detection and prevention of child
  abuse
• Establish leader-selection procedures to prevent
  offenders from entering BSA leadership
• Establish policies that create barriers to child
  abuse within the program
• Encourage Scouts to report improper behavior in
  order to identify offenders quickly
• Swift removal and reporting of alleged offenders

101

• Video

102
Commissioner Duties

• Conduct annual adult YPT
• Help units use proper leader-selection
• Coach unit people if abuse occurs
• Promote use of youth videos
• Cub It Happened to Me
• Scout A Time to Tell
• Venturing Personal Safety Awareness
• Explain how to use youth handbook inserts
• Stay up to date on YPT changes

103

• Questions?
• Comments!

104

• BCS 108
• Effective
• Roundtables
• I

Instructor
105
Introduction

• Essential elements for success
• The will to do
• The skill to do
• Who should attend roundtables
• When and where to hold roundtables
• Why people attend

106
Roundtable Structure

• Combined sessions
• Separate sessions

107
Basic Ingredients of a Roundtable Program

• Preopening exhibits, display, literature
• Opening
• Information and recognition
• Cub Scout program theme / Boy Scout program
  feature
• Closing
• After the meeting

108
Planning Cycle

• Annual program planning
• Annual planning conference
• Monthly program themes
• Use of theme managers
• Quarterly planning meeting
• Monthly staff meetings
• Program themes
• Personal resources
• District and council events
• Special dates

109
Roundtable Planning Checklists
110
Resource Materials

• Planning guides
• Program Helps
• Scouting magazine
• Boys Life magazine
• Scouting literature
• Other resources

111
Closing

• BCS 109 coming up!
• Effective Roundtables II

112

• Questions?
• Comments!

113

• BCS 109
• Effective
• Roundtables
• II

Instructor
114
Promotion and Publicity (1)

• Regular date, time, and meeting place
• Think second Thursday
• Have a permanent meeting place
• Dependable schedule important for attendance
• Reminders
• Newsletters
• Door prizes
• Forming a roundtable pack or troop
• Unit involvement lots of people in the
  production

115
Promotion and Publicity (2)

• Recognition
• Promotional plans
• Gimmicks, goodies, product samples
• Attendance awards
• Personal contact is best
• Phone squads
• Interesting guests

116
Location

• Adequate space
• Adequate parking
• Available year-round
• Areas for split sessions
• Attractive and interesting facility
• Easily accessible
• Easily accessible for people with disabilities
• Meets health and safety requirements

117
Roundtable Morale Builders (1)

• Displays and exhibits
• Program theme ideas
• Council and district events
• Scouting literature
• Equipment
• Unit show and tell
• Scouting memorabilia
• Trading post
• Boys Life
• Other stuff

118
Roundtable Morale Builders (2)

• Information center
• Announcements (keep them brief)
• Written notices and packets
• Scouting supermarket
• Physical property bank
• Songs
• Use of songs
• Songleading tips
• Songbooks

119
Roundtable Morale Builders (3)

• Icebreakers, stunts, and skits
• Icebreakers
• Group Meeting Sparklers
• Cheers and applause
• Stunts and skits
• Developing skits
• Staging skits
• Resources
• Funny lost-and-found

120
Roundtable Morale Builders (4)

• Games and contests
• Value of games
• Types of games
• Use of games
• Recognitions
• New people / new units
• Units and leaders
• Awards
• Fun stuff

121
Roundtable Morale Builders (5)

• Ceremonies
• Purpose of ceremonies
• Essential ingredients
• Staging ceremonies
• Involvement and participation
• Types of ceremonies
• Ceremonial props

122
Review of Quality Roundtable Ingredients

• Action
• Material
• Handouts
• Skills and crafts
• New ideas
• Useful information
• Fun
• Food

123

• Questions?
• Comments!

124

• BCS 110
• Commissioner
• Style

Instructor
125
Be a Frontline Diplomat

• Be an effective commissioner
• Be a good listener
• Have sound judgement
• Be tactful
• Have a Scouting background or be a fast learner
• Be persistent and patient
• Be adaptable
• Know and practice Scouting ideals
• Be enthusiastic

126
Exceptional Service

• Equation
• Unit leader perception of help received
• Help the leader expected
• Exceptional district service
• Exceptional service exceeds unit leader
  expectations rather than barely meeting
  expectations

127
Roots

• Confidence and commitment
• Traditions
• Campfires
• Camporees
• Uniforms
• Ideals Law and Promise
• Youth leadership
• Quality programs

128
Wings

• Commissioners lead change
• Stay relevant to young peoples world
• Help units personal growth to embrace change
• Be excited about new ideas
• Relate to the community and culture

129
Brainstorming

• What are specific examples of traditions and
  standards in Scouting that should probably not
  change? (Roots)
• What are specific example of recent changes in
  Scouting that we should try to quickly adapt to?
  (Wings)

130
How to Right a Wrong
131
How to Right a Wrong

• Find a sincere way to say Im sorry
• Act immediately
• Take the initiative
• Smooth ruffled feathers
• Let them know you care
• Turn a blunder into an opportunity
• Be prepared

132

• Questions?
• Comments!

133

• BCS 111
• Health and
• Safety Training

Instructor
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• Questions?
• Comments!

136

• BCS 112
• What Would
• You Do?

Instructor
137
Procedure

• Small groups solve separate problems. Positive
  solutions for all parties
• Report solutions
• Select individual ideas that have broader
  application

138
1

• One of your friends, a new unit commissioner,
  meets for the first time with a longtime
  Cubmaster. While the Cubmaster is not hostile,
  he is decidedly formal. In the course of
  conversation, he says, We dont support Friends
  of Scouting in this unit because the council has
  never done anything for us. The new
  commissioner calls you and says, So what do I do
  now?

139
2

• You receive a call from a harried Scoutmaster.
  She reports that her unit commissioner is an
  impossible chauvinist who resents women being in
  leadership positions in Scouting. She with the
  backing of her unit committee, demands the
  immediate reassignment of the commissioner. As
  an ADC, your course of action would be . . .

140
3

• You receive a call from John Smith, who informs
  you he is the new unit commissioner for Troop 1
  and Pack 1. John wants to talk to you about some
  changes he thinks should be made in the operation
  and leadership of both units. He informs you
  that he has already spoken to the pastor of the
  church which holds the unit charters. You have
  never heard of John Smith before. What do you do
  next?

141
4

• You are a unit commissioner. You receive a call
  from an irate mother of a young Scout. Mom
  launches into a tirade about how her sons
  advancement is being frustrated by members of the
  Scouts unit. It seems her son had earned 17
  merit badges at summer camp. He worked from 5 in
  the morning until 11 at night and had the
  approval of the provisional assistant Scoutmaster
  at the camp. She stated that the troop
  advancement committee is sitting on the blue
  cards, not processing them. Mom makes it clear
  that her son, who is 12 and a half, is going to
  be the youngest Eagle Scout in the nation. As
  soon as you hang up the phone you should . . .

142
5

• You receive a call from a single-parent father
  who is trying to get his twin sons into a Cub
  pack. He has been told by all the units in the
  area that they are full. What would you do?

143
6

• You learn that one one of your packs is telling
  their Cubs that denners and assistant denners who
  have completed their terms can cut the cords off
  and continue to wear the small yellow shoulder
  tab. The women of the pack have voted to wear
  the green Venturing uniform shirt with the blue
  tabs. What should you start doing?

144
7

• You meet a Scoutmaster at the council service
  center and he complains to you that he can never
  get any information about whats happening in the
  district and the council. He feels isolated and
  forgotten. What would you recommend.

145
8

• It has come to your attention that one of your
  newly assigned troops has not attended a council
  summer camp in over six years. In fact, the
  troop puts on its own camp on privately owned
  land. The troop committee supports this program
  and feels the camp experience they are providing
  is far superior to anything happening in a
  council camp. Should you do anything?

146
9

• You have a unit in your area that has never, in
  the memory of man, ever done its charter renewal
  correctly. The unit leaders refuse to attend the
  orientation meetings and, in fact, do not take
  charter renewal very seriously. Should you do
  anything with this unit? If so, whats the first
  thing?

147
10

• The committee chairman of a newly formed Boy
  Scout troop calls you and wants a laundry list of
  all the training opportunities for Scout leaders.
  Make up the list and prioritize it, showing the
  chairman who should take what training in what
  order.

148

• Questions?
• Comments!

149

• BCS 113
• Service to New Units

Instructor
150
Commissioner Tasks (1)

• No gap in service after organizing unit
• How do commissioner and organizer work together?
• How do they handle transition?
• Make first charter presentation special
• Remember Fieldbook pp. 42-44

151
Commissioner Tasks (2)

• First unit committee meeting
• Role?
• Your agenda?
• Training
• Fast Start
• New Leader Essentials
• . . . Specific Training

152
Commissioner Tasks (3)

• Youth buy-in
• Venturing officers elected and trained
• Scouting patrol method
• Cub Scouting dens functioning
• Guide program planning
• First two months

153
Commissioner Tasks (4)

• Be a friend, not a checker-upper
• Help start planning for major events
• Cub day camp, resident camp
• Scout summer camp
• Venturing superactivity

154
Commissioner Tasks (5)

• Recognize unit successes.
• Help leaders solve immediate concerns

155
Commissioner Tasks (6)

• Play a mentoring role. Begin a trusting
  relationship.
• How is future help affected?
• How can you gauge trust?

156

• Questions?
• Comments!

157

• BCS 114
• Good Commissioner-
• Professional Relationships

Instructor
158
Introduction

• Volunteer professional relationship special
  hallmark of BSA
• Core of its success
• Both share responsibility for good working
  relationships

159

• What is evidence of a good relationship?

160

• Good volunteer-professional relationships are
  characterized by mutual trust, mutual respect,
  and mutual recognition of each others role and
  competency.

161
Mutual Dependence

• Common goal quality program for youth
• Interdependent
• Too much work to be done by professionals
• Professionals provide coaching / experience
• Seek each others counsel
• Professionals work with volunteers
• Should be friends

162
Differences / Similarities

• Differences
• Professional full time, more experience
• Volunteer part time, experience limited
• Similarities
• Dedicated to principles of Scouting
• Desire quality program for kids

163
Tip 1

• Intentionally begin to build a good relationship
  with your professional from your very first
  visit. Be positive. Be enthusiastic. Be well
  prepared. Think in advance about the impression
  you want to make as one of the trusted volunteers
  of the district.

164
Tip 2

• Be accessible to your professional adviser.
  Exchange phone numbers, e-mail addresses, mailing
  addresses, etc. Avoid the impression that you
  are too busy or annoyed when he calls. Return
  his calls.

165
Tip 3

• Create a welcome environment for the new
  professional and plan ways to incorporate him or
  her into the team. Remember that its easy for a
  group to turn inward and make newcomers feel
  awkward or unwelcome. Send a letter of
  introduction to appropriate volunteers from an
  appropriate person in authority (council
  president, Scout executive, etc.). This helps a
  person feel good about joining the district or
  council. It also helps volunteers get acquainted
  with the new professional.

166
Tip 4

• A professional will try to make efficient use of
  commissioners time and, as best they can, plan
  visits and meetings at times that are best for
  volunteers. Commissioners and professionals
  should help make the most efficient use of each
  others Scouting time

167
Tip 5

• Commissioners should know that they can turn to
  their professional for advice or troubleshooting.
  Help create the kind of relationship in which
  you are comfortable asking for help.

168
Tip 6

• There will inevitably be some professionals you
  dont like as much as others. Thats human
  nature. However, part of being a good Scouter is
  working with all kinds of people, even when the
  human chemistry isnt just perfect. Feel free to
  talk with your professional partner about how you
  are working together.

169
Tip 7

• While you obviously want to form a Scouting
  relationship, it is nevertheless important to get
  to know your professional as a whole person.
  Most of us will feel more comfortable working
  with someone who is interested in other aspects
  of our lives as well as our Scouting
  responsibilities.
• Keep in mind that Scouting is not a persons only
  priority in life. They will have family
  priorities and may be active in religious and
  other activities.

170
Tip 8

• Let your professional adviser know if you plan to
  have your spouse, secretary, or work associate
  assist you with a Scouting task, and how the pro
  can be helpful to that person.

171
Tip 9

• Develop good communication in which you and your
  professional really listen to and understand each
  other.

172
Tip 10

• In some instances the function of guiding other
  volunteers is shared between you and a pro. A DE
  works with operating committee chairmen who also
  look to the district chairman for guidance. Both
  the DC and DE have a direct working relationship
  with ADCs. Unit commissioners work with both
  their DE and ADC.
• You and the professional should be careful to
  avoid confusion for volunteers and to ensure that
  they receive consistent messages and have a
  compatible relationship with both their volunteer
  leader and the professional.

173
Summary

• Scoutings success is founded on volunteer talent
  with professional advice and support

174

• Questions?
• Comments!

175

• Graduation