ICT for the Future of Local Government

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ICT for the Future of Local Government
Massimiliano Claps, Program Manager, IDC EMEA
Government Insights
March 14th, 2007
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EU Asks for High Quality and Accessible Service

• No citizen left behind by 2010 all citizens
  benefit from trusted, innovative services and
  easy access for all
• Making efficiency and effectiveness a reality
  significantly contributing, by 2010, to high user
  satisfaction, transparency and accountability, a
  lighter administrative burden
• Implementing high-impact key services by 2010,
  100 of public procurement will be available
  electronically
• Putting key enablers in place enabling citizens
  and businesses to benefit, by 2010, from
  convenient, secure and interoperable
  authenticated access across Europe to public
  services
• Strengthening participation and democratic
  decision-making demonstrating, by 2010, tools
  for effective public debate and participation in
  democratic decision-making.

Source European Commission i2010 eGovernment
Action Plan - http//europa.eu.int/information_soc
iety/activities/egovernment_research/doc/highlight
s/comm_pdf_com_2006_0173_f_en_acte.pdf
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Policy and IT Executives Agree with EU
Priority ranking for IT Managers
Which of the following initiatives are leading
your organization business / policy strategy
agenda?
Degree of Alignment
Priority ranking for Business / Policy Managers
1
Citizen Care / Service
1
2
Regulatory compliance
2
3
IT organization responsiveness and efficiency
3
4
Mobile workforce
9
5
Service innovation
6
6
Supply chain efficiency
4
7
Efficient sourcing
10
8
HR management
7
9
Business performance monitoring
8
10
Marketing effectiveness
5
Note LRG IT managers 48 LRG business / policy
managers 30 Source IDC LOB Survey Q3, 2006 and
IDC Vertical Market Survey, Q2 2006
Low
Mid
High
4
Joining Up Services to Improve Satisfaction
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Putting Services Online Isnt Enough
Western Europe, Level of Sophistication of Online
Services
Western Europe, Level of Usage of Online Services
Citizens
Businesses
Note includes EU-15 and Norway, Iceland and
Switzerland Source European Commission
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Service Delivery Must Be Joined-Up
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Case Record Management Are Key
of respondents that plan to invest in the next
12 months
Note local government respondents 109
regional government respondents 67 Source IDC
Vertical Market Survey 2006
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to Automate Collaborative Workflows
Content Access, Change, Rights, Security
Management
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Consolidate and integrate Architectures
Note local and regional government respondents
57 Source IDC Vertical Market Survey 2006
of Respondents
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Managing Resources Efficiently
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Precious Competencies Will Be Lost
Sweden, Breakdown of Government Sector Employees
by Age
2002
2004
Source Statistics Sweden, 2005
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Resource Management Virtuous Cycle
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Different Shared Services Models Will

• Mandated geo-political aggregation

Internal vs. external sourcing
Service delivery vs. back office support functions
Partnership
Consolidation
Specialization
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Contribute Achieving Higher Productivity
Shared Services
Stand-alone units

• Economies of scale
• Bargaining power
• Standardization of processes and IT systems
• Focus of people skills
• Optimization of quality of service/ customer
  orientation
• Thorough governance
• Flexibility to local needs

Low
High
Low
High
Low
High
Low
High
Moderate-high
High
Low
High
High
Low
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PM Will Support Decisions
Financial Accounting
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IT Solutions Will Streamline PM
of respondents that plan to invest in the next
12 months
Note local government respondents 109
regional government respondents 67 Source IDC
Vertical Market Survey 2006
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Cities Go Virtual
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The 10 Largest Urban Areas in Europe
Total European population
728.39 million
714.96 million
Source UN and www.citymayors.com
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Trivia what cities are we talking about?

• Population 1.8 million
• Access to the city for cars is quick through
  spacious avenues laid out in a grid, but moving
  around can be difficult in and around the city
  centre because of the many one-way streets and
  traffic jams.
• The city installed around 200 radars. This
  technology uses sensors under the pavement which
  trigger a digital camera if the car is above
  speed limit. The picture, including the date and
  time it was taken, is sent to the driver's home,
  as a ticket, anywhere across the country.
• Public transportation consists entirely of buses.
  85 of the city's population uses the system
• The main airport is located in a nearby city, but
  it is integrated into transportation system, with
  rapid buses and executive buses connecting the
  airport to the city.

Source wikipedia and other
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Trivia what cities are we talking about?

• Population 1.3 million
• Traffic is a major cause of pollution in 2005
  for around 100 days, levels of PM10 were above
  the limit. Every day almost 800,000 cars and
  trucks enter the city 70 of them commuting from
  the boroughs. The municipality is planning to
  tackle traffic problems by building tunnels and
  underground parking spaces.
• The city has a taxi service operated by private
  companies and licensed by the municipal
  government. Prices are fairly high (significantly
  higher than, for example, in New York) and
  finding a taxi may be difficult in rush hours.
• The city has three nearby airports, the largest
  one is 60km away, but reachable by train in 40
  minutes from the city center.

Source wikipedia and other
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Reducing Traffic in Congested Areas

• From introduction in 2003 through to March 2006,
  operating costs were at a total of 289 million,
  total income at 592 million and implementation
  costs at 162 million
• In 2005, typical delays were 1.8 minutes per
  kilometre vs. 2.3 minutes in pre-charging
  conditions
• The combined effect of charging and improved
  vehicle technology is that NOx emissions within
  the charging zone fell by 13 and total PM10
  emissions fell by 15
• Neutral impact on London Central economy

• Drivers in central London used to spend 50 of
  their time in queues
• Traffic speeds in central London dipped below
  10mph in the period 1998-2000 for the first time
  since records began
• It was estimated that London was losing more than
  2 million every week in terms of lost time
  caused by congestion

Source Transport for London
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Parking Made Easy

• 650,000 registered drivers in Vienna
• Any of 126,000 short-term parking spaces can be
  paid through mobile phones
• 48,000 users one year after launch

Source Siemens Business Services
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Meshing Buses and Bus Stops

• The City of Porthsmouth 186,000 residents
  equipped the citys 308 buses with ruggedised
  PC, running a version of Windows. Each bus is
  able to monitor its precise position with GPS and
  upload information about its accurate arrival
  time using a mesh mobile radio data modem.
  Information is transmitted to the bus stops.

• The network cost 4.2m.
• The scheme moves urban traffic control data from
  fixed-line networks to the mesh network, saving
  the council more than 70,000 a year in telephony
  charges.
• The city also expects that if public transport is
  more predictable more people will use it, thus
  reducing traffic on the roads.

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Abating Cost of Waste Collection

• BigBelly Cordless Compaction System is a garbage
  bin equipped with a solar panel powering a motor
  that compacts 680 liters of waste into 18kg of
  easy-to-collect bags.
• Queens, New York City, deployed 44 compactors
  between July and September 2005. The compactors
  reduced trash collection frequency by
  approximately 70 or more for workers.
• Workers can spend more time on other cleaning
  tasks
• The required number of diesel-burning trucks (or
  travels per truck) is reduced
• With an average 41 compaction ratio, the solar
  compactors significantly reduce the amount of
  sidewalk space taken up by bags of trash
• The bins are currently equipped with a LED that
  indicates when the trash is ready to be picked
  up. Wirelessly-enabled BigBelly is planned, which
  will reduce even further the need to travel to
  check the bins

Source Seahorse Power Co.
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Local Economies Grow with Broadband

• In 2004, the Northwest Regional Development
  Agency (NWDA) approved funding of 20 million for
  Project ACCESS and Cumbria to deploy broadband
  telecommunications network
• Gleaston Watermill café, shops and holiday
  cottages
• Set up an e-commerce site for Pigs Whisper, a
  novelty pig business, which now brings in about
  10 of sales
• Cottage is more appealing to people that have to
  work while there
• Inquiries and bookings are managed more quickly
• Residents can access LearnDirect training
  material (e.g. European Computer Driving Licence
  qualification)
• Textile artist Fiona Nisbet can work from home
  and be much more effective, both by administering
  finance and travel online, and by offering online
  workshops and bookings

Source Northwest Regional Development Agency
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Summary

• Local governments play a fundamental role in
  service delivery and that can only increase in
  the foreseeable future
• Modernization of service delivery will
  materialize into joined up IT enabled processes
• Portals, call centres, digitalTV, etc. will
  provide usable interfaces
• Case and record management will streamline
  workflow
• Flexible and secure architecture will support
  integration
• Efficient resource management will release
  resources to the front-end
• Shared back office services will achieve
  economies of scale
• Finance, budgeting and performance management
  tools will support savvy decisions
• Mobile and other innovative tools will
  virtualize cities to improve quality of life

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Questions...
Massimiliano Claps, Program Manager mclaps_at_idc.com
Silvia Piai, Research Analyst spiai_at_idc.com