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ICT for the Future of Local Government

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Title: ICT for the Future of Local Government


1
ICT for the Future of Local Government
Massimiliano Claps, Program Manager, IDC EMEA
Government Insights
March 14th, 2007
2
EU Asks for High Quality and Accessible Service
  • No citizen left behind by 2010 all citizens
    benefit from trusted, innovative services and
    easy access for all
  • Making efficiency and effectiveness a reality
    significantly contributing, by 2010, to high user
    satisfaction, transparency and accountability, a
    lighter administrative burden
  • Implementing high-impact key services by 2010,
    100 of public procurement will be available
    electronically
  • Putting key enablers in place enabling citizens
    and businesses to benefit, by 2010, from
    convenient, secure and interoperable
    authenticated access across Europe to public
    services
  • Strengthening participation and democratic
    decision-making demonstrating, by 2010, tools
    for effective public debate and participation in
    democratic decision-making.

Source European Commission i2010 eGovernment
Action Plan - http//europa.eu.int/information_soc
iety/activities/egovernment_research/doc/highlight
s/comm_pdf_com_2006_0173_f_en_acte.pdf
3
Policy and IT Executives Agree with EU
Priority ranking for IT Managers
Which of the following initiatives are leading
your organization business / policy strategy
agenda?
Degree of Alignment
Priority ranking for Business / Policy Managers
1
Citizen Care / Service
1
2
Regulatory compliance
2
3
IT organization responsiveness and efficiency
3
4
Mobile workforce
9
5
Service innovation
6
6
Supply chain efficiency
4
7
Efficient sourcing
10
8
HR management
7
9
Business performance monitoring
8
10
Marketing effectiveness
5
Note LRG IT managers 48 LRG business / policy
managers 30 Source IDC LOB Survey Q3, 2006 and
IDC Vertical Market Survey, Q2 2006
Low
Mid
High
4
Joining Up Services to Improve Satisfaction
5
Putting Services Online Isnt Enough
Western Europe, Level of Sophistication of Online
Services
Western Europe, Level of Usage of Online Services
Citizens
Businesses
Note includes EU-15 and Norway, Iceland and
Switzerland Source European Commission
6
Service Delivery Must Be Joined-Up
7
Case Record Management Are Key
of respondents that plan to invest in the next
12 months
Note local government respondents 109
regional government respondents 67 Source IDC
Vertical Market Survey 2006
8
to Automate Collaborative Workflows
Content Access, Change, Rights, Security
Management
9
Consolidate and integrate Architectures
Note local and regional government respondents
57 Source IDC Vertical Market Survey 2006
of Respondents
10
Managing Resources Efficiently
11
Precious Competencies Will Be Lost
Sweden, Breakdown of Government Sector Employees
by Age
2002
2004
Source Statistics Sweden, 2005
12
Resource Management Virtuous Cycle
13
Different Shared Services Models Will
  • Mandated geo-political aggregation

Internal vs. external sourcing
Service delivery vs. back office support functions
Partnership
Consolidation
Specialization
14
Contribute Achieving Higher Productivity
Shared Services
Stand-alone units
  • Economies of scale
  • Bargaining power
  • Standardization of processes and IT systems
  • Focus of people skills
  • Optimization of quality of service/ customer
    orientation
  • Thorough governance
  • Flexibility to local needs

Low
High
Low
High
Low
High
Low
High
Moderate-high
High
Low
High
High
Low
15
PM Will Support Decisions
Financial Accounting
16
IT Solutions Will Streamline PM
of respondents that plan to invest in the next
12 months
Note local government respondents 109
regional government respondents 67 Source IDC
Vertical Market Survey 2006
17
Cities Go Virtual
18
The 10 Largest Urban Areas in Europe
Total European population
728.39 million
714.96 million
Source UN and www.citymayors.com
19
Trivia what cities are we talking about?
  • Population 1.8 million
  • Access to the city for cars is quick through
    spacious avenues laid out in a grid, but moving
    around can be difficult in and around the city
    centre because of the many one-way streets and
    traffic jams.
  • The city installed around 200 radars. This
    technology uses sensors under the pavement which
    trigger a digital camera if the car is above
    speed limit. The picture, including the date and
    time it was taken, is sent to the driver's home,
    as a ticket, anywhere across the country.
  • Public transportation consists entirely of buses.
    85 of the city's population uses the system
  • The main airport is located in a nearby city, but
    it is integrated into transportation system, with
    rapid buses and executive buses connecting the
    airport to the city.

Source wikipedia and other
20
Trivia what cities are we talking about?
  • Population 1.3 million
  • Traffic is a major cause of pollution in 2005
    for around 100 days, levels of PM10 were above
    the limit. Every day almost 800,000 cars and
    trucks enter the city 70 of them commuting from
    the boroughs. The municipality is planning to
    tackle traffic problems by building tunnels and
    underground parking spaces.
  • The city has a taxi service operated by private
    companies and licensed by the municipal
    government. Prices are fairly high (significantly
    higher than, for example, in New York) and
    finding a taxi may be difficult in rush hours.
  • The city has three nearby airports, the largest
    one is 60km away, but reachable by train in 40
    minutes from the city center.

Source wikipedia and other
21
Reducing Traffic in Congested Areas
  • From introduction in 2003 through to March 2006,
    operating costs were at a total of 289 million,
    total income at 592 million and implementation
    costs at 162 million
  • In 2005, typical delays were 1.8 minutes per
    kilometre vs. 2.3 minutes in pre-charging
    conditions
  • The combined effect of charging and improved
    vehicle technology is that NOx emissions within
    the charging zone fell by 13 and total PM10
    emissions fell by 15
  • Neutral impact on London Central economy
  • Drivers in central London used to spend 50 of
    their time in queues
  • Traffic speeds in central London dipped below
    10mph in the period 1998-2000 for the first time
    since records began
  • It was estimated that London was losing more than
    2 million every week in terms of lost time
    caused by congestion

Source Transport for London
22
Parking Made Easy
  • 650,000 registered drivers in Vienna
  • Any of 126,000 short-term parking spaces can be
    paid through mobile phones
  • 48,000 users one year after launch

Source Siemens Business Services
23
Meshing Buses and Bus Stops
  • The City of Porthsmouth 186,000 residents
    equipped the citys 308 buses with ruggedised
    PC, running a version of Windows. Each bus is
    able to monitor its precise position with GPS and
    upload information about its accurate arrival
    time using a mesh mobile radio data modem.
    Information is transmitted to the bus stops.
  • The network cost 4.2m.
  • The scheme moves urban traffic control data from
    fixed-line networks to the mesh network, saving
    the council more than 70,000 a year in telephony
    charges.
  • The city also expects that if public transport is
    more predictable more people will use it, thus
    reducing traffic on the roads.

24
Abating Cost of Waste Collection
  • BigBelly Cordless Compaction System is a garbage
    bin equipped with a solar panel powering a motor
    that compacts 680 liters of waste into 18kg of
    easy-to-collect bags.
  • Queens, New York City, deployed 44 compactors
    between July and September 2005. The compactors
    reduced trash collection frequency by
    approximately 70 or more for workers.
  • Workers can spend more time on other cleaning
    tasks
  • The required number of diesel-burning trucks (or
    travels per truck) is reduced
  • With an average 41 compaction ratio, the solar
    compactors significantly reduce the amount of
    sidewalk space taken up by bags of trash
  • The bins are currently equipped with a LED that
    indicates when the trash is ready to be picked
    up. Wirelessly-enabled BigBelly is planned, which
    will reduce even further the need to travel to
    check the bins

Source Seahorse Power Co.
25
Local Economies Grow with Broadband
  • In 2004, the Northwest Regional Development
    Agency (NWDA) approved funding of 20 million for
    Project ACCESS and Cumbria to deploy broadband
    telecommunications network
  • Gleaston Watermill café, shops and holiday
    cottages
  • Set up an e-commerce site for Pigs Whisper, a
    novelty pig business, which now brings in about
    10 of sales
  • Cottage is more appealing to people that have to
    work while there
  • Inquiries and bookings are managed more quickly
  • Residents can access LearnDirect training
    material (e.g. European Computer Driving Licence
    qualification)
  • Textile artist Fiona Nisbet can work from home
    and be much more effective, both by administering
    finance and travel online, and by offering online
    workshops and bookings

Source Northwest Regional Development Agency
26
Summary
  • Local governments play a fundamental role in
    service delivery and that can only increase in
    the foreseeable future
  • Modernization of service delivery will
    materialize into joined up IT enabled processes
  • Portals, call centres, digitalTV, etc. will
    provide usable interfaces
  • Case and record management will streamline
    workflow
  • Flexible and secure architecture will support
    integration
  • Efficient resource management will release
    resources to the front-end
  • Shared back office services will achieve
    economies of scale
  • Finance, budgeting and performance management
    tools will support savvy decisions
  • Mobile and other innovative tools will
    virtualize cities to improve quality of life

27
Questions...
Massimiliano Claps, Program Manager mclaps_at_idc.com
Silvia Piai, Research Analyst spiai_at_idc.com
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