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ETIQUETTE

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No matter what the situation, social etiquette rules should be followed. ... Chop sticks or Chop Suey? Eat your Chop Suey (or any other food) with chop sticks ... – PowerPoint PPT presentation

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Title: ETIQUETTE


1
ETIQUETTE MANNERSSocial rules for the
professionalCompiled by Dotty Harshberger
2
No matter what the situation, social etiquette
rules should be followed.
When should you be particularly aware of your
manners?
3
EVERY SITUATION!
4
Consider some of the benefits of etiquette
  • Gives professionals the tools to impress clients
    and colleagues.
  • It puts others at ease so that business can be
    conducted.

5
and
  • Helps to establish rapport with others more
    easily.
  • Builds confidence and helps create a winning
    style.
  • Gives the organization an overall polished,
    professional image.

6
and
  • Possessing a high level of etiquette knowledge
    and skills builds confidence and instills the
    perception of trustworthiness
  • in others.

7
Introductions
  • When you are speaking with someone you know and
    someone new approaches, always make an
    introduction.

8
When making an introduction
  • Give a piece of information about the personit
    can be a conversation starter.
  • This is Sue, she just opened a new store in
    town.

9
What?
  • LISTEN to and concentrate on conversationsdont
    just wait for your turn to talk!

10
Dont Jump!
  • Resist the urge to jump into a conversation when
    someone pauses in thought. Wait a second or two,
    then respond.

11
Just a peck will do.
  • A kiss on the cheek as a greeting is okay at a
    holiday gathering or a convention when you
    havent seen the person in awhile.
  • Resist the smooch in a purely business setting.

12
Smile, youre on Candid Camera!
  • Be an active listenersmile, nod, make eye
    contact and agree when appropriate.

13
My Space
  • Respect a persons personal spacedont get too
    close! If you can smell lunch on their
    breathyou may be too close!
  • Give them a breath mint!

14
Build your vocabulary!
  • Avoid vulgar references and swear words.
  • Poor language IS NOT professional and offends
    some.

15
Networking
  • Based on the success of your first impression,
    the other person will determine whether or not
    you are worthy enough for them to continue
    investing themselves in developing a relationship
    with you and your company.

16
Mind your own business!
  • Dont ask personal questions!
  • Like
  • How much did that cost?
  • Why did they divorce?
  • Did you get a raise?

17
Youve got to be kidding!
  • Gossipkeep it to yourself!
  • Gossip Everyone wants to hear it until its
    about them!

18
Hold the door.
  • Whoever (guy or gal) gets to the door first
    should open it and hold for others who are
    following.

19
The door is closing
  • At an elevator, those in the elevator should get
    off before anyone else get on.

20
Meeting Seating
  • Generally the chairperson sits at the end of the
    table farthest from the entrance.

21
Does anyone know what time it is?
  • If you are attending the meetingbe on time!
  • On time means arriving a few minutes BEFORE the
    meeting begins.

22
Whos in charge of this meeting?
  • If you are leading a meeting ARRIVE EARLY! Check
    the rooms temperature, lighting, and
    arrangement.
  • Get yourself organized.
  • Greet the participants as they arrive.

23
Keep your Word.
  • Do what you promised you would do!
  • Make that phone call!
  • Write that note!
  • Make the arrangements!

24
H2O
  • Always thirsty? See a doctor!
  • Having a bottle of water is alright if water is
    available to others.
  • If youre the only oneput it away!

25
Placing a telephone call
  • If youre making a call, identify yourself first,
    then ask to speak to the person youre trying to
    reach.

26
When you finally reach the person
  • Before you jump into a deep conversation, ask if
    they have time to talk.

27
If youre on the phone and another call comes in
  • Always ask if its alright to put them on hold.

28
Sign Language?
  • Do not interrupt someone on the telephone by
    gesturing, speaking or writing them notes!

29
What about voicemail?
  • If you must leave a message, state your name
    (spell if they dont know you), phone number,
    date and reason for the call.
  • Repeat your phone number at the endSLOWLY.

30
Youre Ringing
  • When you are in ANY meeting, turn off your cell
    phone ringeraccept voicemail and text messaging
    only!

31
Can you hear me now?
  • If you MUST take a call in a public placetry to
    move to a more private space.
  • Hearing one-sided conversations alienates the
    person NOT in the conversation!

32
I cant talk now, but
  • If you must talk in a public place (bus,
    elevator, airplane etc.) keep it short and
    discreet.

33
Rapid Response
  • Forget junk mail and forwards, but ALWAYS respond
    to a real message on your e-mail.

34
watch wat u say
  • While our Internet culture is full of shorthand,
    check your e-mail for grammatical, capitalization
    and spelling errors! In businessno shorthand!

35
Moving?
  • Close your e-mail address at an old job and have
    them forwarded to an appropriate person.
  • Let everyone know your new
  • e-mail address.

36
No eating with your fingers!
  • During the first course of the meal, use the
    utensils on the outside.
  • For example, the salad arrived, use the fork on
    the far left. Entrée arrives, the next fork.

37
I want to eat my dessert!
  • When wanting to eat your dessert, use the
    utensils that were placed above the plate.

38
Put the napkin where?
  • Open the napkin, refold in half and place in onto
    your lap with the fold away from you.

39
How did that get on the floor?
  • If your utensils or napkin fall, DO NOT crawl
    around on the floor to retrieveflag down a
    waiter and ask for another.

40
I cant eat another thing.
  • Finally done eating?
  • Place all of your utensils on the plate with the
    tip of the fork and knife across the plate,
    pointing at 11 oclock.

41
Chop sticks or Chop Suey?
  • Eat your Chop Suey (or any other food) with chop
    sticks ONLY if you already know how to use
    themlearning in front of someone can be ugly!

42
Whats in my Mouth?
  • Great meal when all of a sudden you realize
    something in your mouth needs to come out!
  • Cover your mouth with a napkin and get it
    outdiscreetly!

43
Doing lunch?
  • Whoever invites a colleague or client to a
    business lunch pays for itthat includes the tip,
    coat check and parking if necessary.

44
Where to Lunch
  • Select a restaurant that is conducive to
    conducting business.
  • The restaurant should be centrally located for
    both, or close to the guests office.

45
Mirror, mirror on the wall
  • Dont primp at a restaurant table or in public.
  • Use the restroom to groom!

46
Party time!
  • Have fun, but maintain control!
  • DO NOT
  • get drunk
  • hit on a co-worker
  • stay at the buffet

47
Warning DO NOT PICK
  • at your teeth.
  • at your face.
  • your nose.
  • on your friends.

48
Never, Never, Never
  • Burp
  • Snort
  • In general
  • DO NOT make ANY bodily noises that are rude and
    disgusting!

49
Allergies and colds happen, but
  • DO NOT blow your nose at a table. Its alright
    to pat your nose with a tissue. Otherwise,
    excuse yourself and find a place away from others.

50
Finally
  • Take time to say please and thank you more
    often.
  • Dont forget to say Hello rather than Hi.
  • Say youre welcome rather than no problem.

51
and always
  • S
  • M
  • I
  • L
  • E

52
Sources
  • www.bartleby,com/95/
  • www.emilypost.com
  • www.etiquettehell.com
  • www.etiquetteessentials.com
  • www.udefineucom
  • www.lettgroup.com
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