The Way People Work is Changing

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The Way People Work is Changing

• The Teleworking Opportunity

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Agenda

• The Way People Work is Changing
• The Teleworker Landscape
• Key Challenges and Solutions
• Calisto Pro
• QA

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Two Major Trends in the Workplace
THE WAY PEOPLE WORK IS CHANGINGWork Done in the
Office Is Increasingly Collaborative
EMPLOYEES ARE MORE MOBILE You No Longer Need to
Be in One Place to Be Productive

• Lap-tops and other mobile devices
• Web-based applications
• Wireless Network
• Internet Based Telephony and Video
• Collaboration Software
• VPN and Network Security

Percentage of Individuals Work Product That Will
Depend on Group Input
Source Gartner Dataquest
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The Extended Enterprise
Telework - At home mobility - Multi-tasking
work-life - Multiple devices at home
Office work - Best voice fidelity - Large
wireless range
Hoteling - Privacy - Portability - No desk
phone
On the go - Portability of tools - External
noise - PC mobile device
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What is a Teleworker?
An employee who works remotely, usually from
their home, facilitated by collaborative
information and communication technologies

• Also known as telecommuter, mobile worker,
  virtual worker, remote worker
• The daily commute to a central place of work is
  replaced by technology links
• Can range from a few hours a week to full time
• May work from a home office, a co-working
  facility, or in many locations for jobs such as
  sales and service

Source AeA, Telework in the information Age,
April 2008
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Teleworking Key Drivers
Enable mobility, the ability to work anywhere, to
compete in the global economy and maintain
business continuity

• In a 2006 study, an estimated 3.9M teleworkers
  reduced gas consumption approx. 840M gallons
• Also reduced CO2 emissions nearly 14M tons.

Ease traffic congestion and commutes reduce
energy use, emissions
Reduce operating costs especially real estate

• Office space for the average worker costs 10,000
  per year

Sources AeA, Telework in the information Age,
April 2008 Telework Coalition, 2006
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Teleworking Key Drivers

• Of 1,400 CFOs surveyed, 50 said that after
  salary telework is the second best way to attract
  talent
• ATT found a 76 rate of commitment to the
  company among teleworkers

Enhance employee recruitment and retention issues
Technology facilitates new ways of working
Sources AeA, Telework in the information Age,
April 2008
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Global Leaders in TeleworkingJust another way of
working
Financial Services
Professional Services
Technology
Government
Communications
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Best Companies Support Teleworking!

• Telecommuting Top U.S. Companies
• 84 of the 100 Best Companies allow employees to
  telecommute or work at home
• These 10 have the highest percentage of
  telecommuters

Company Best companies rank of "regular"
telecommuters Cisco Systems 06 70 eBay
69 48 Booz Allen Hamilton 81 34
S.C. Johnson Son 27 32 American
Fidelity Assurance 24 30 Shared
Technologies 25 26 Principal Financial
Group 21 23 Goldman Sachs 09 22
Yahoo 87 20 Qualcomm 08 18
Estimate Cisco doesn't formally track this
data.
Source 100 Best Companies to Work For, Fortune
Magazine, Feb 2008
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Not All Teleworkers Are Alike

• Teleworker profiles vary according to the
  following criteria
• Company Size (SMB, Fortune 500, Public Sector
  etc.)
• Professions (Sales/ Customer Service/ Knowledge
  Workers)
• Primary Work Interactions (Clients, Virtual
  Teams, local/ out-of-state/ international)
• Degree of Mobility ( week spent at home vs.
  office travel)
• Devices used (landline, mobile, VoIP, SIP Phones,
  etc.)

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Teleworker Pain Points
Not comfortable with new technologies, want
familiar tools/user interface
Want to sound professional even when working from
home
Overwhelmed by multiple communication devices
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Teleworking Key Challenges
Challenge for Corporations
Solution

• Identify IT support resources (VPN connections,
  Secure communications such as DECT) to manage
  teleworker programs.
• Provide similar experience (and quality) as
  office-based workers.

Information security

• Companies have reported productivity gains due to
  teleworking. IBM 10-20 increase. BT 31
  increase. AmEx 26 more calls produced 43
  more business.
• Productivity factors include fewer distractions,
  time gained from reduced commutes, and healthier
  work-life balance.

Productivity performance working remotely or
remotely working?

• Allow teleworkers to utilize communication
  technologies that allow employees to keep in
  touch with managers peers when working remotely
  (E-mail, IM, voice/web/video conferencing).
• Ensure that the most important collaborators only
  work remotely part of the time.

Collaboration communication losing the water
cooler effect
Establishing technology standards (incl. QoS,
equip. reliability compatibility)

• Establish programs, policies and resources to
  allow the teleworker to thrive while working
  remotely.

Sources AEA, 2008 customer visits CDW, 2008
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Plantronics Solutions Matrix
Type of Devices
VoIP Only
.Audio Series
Mobile / VoIP
Voyager 510 or 520 USB
MX500i
Landline/ Mobile/ VoIP
Calisto Pro
Landline/ Mobile
Voyager 510S (Corded phone)
M175C, M214C, M220C
CS55H (Cordless phone)
Landline
CT12
CS70 (Corded phone)
Semi-mobile
Stationary
Very mobile
Degree of Mobility
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Calisto Pro
No wires. No hands. All business. No ordinary
home office phone, Calisto Pro Series gives you
the power to stay connected hands-free, anywhere
you work. The integrated Bluetooth headset
answers landline, UC/VoIP and even mobile calls.
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Product tour
Interference-free DECT 6.0 for call clarity
Security
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Life with Calisto Pro
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Q A