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Exploring Appreciative Inquiry

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... the information generated. ... process that takes time. Next Steps. Provocative ... of Positive Questions. Euclid, OH: Lakeshore Communications, Inc. ... – PowerPoint PPT presentation

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Title: Exploring Appreciative Inquiry


1
Exploring Appreciative Inquiry
Joan Cheverie Lauinger Library Georgetown
University
Positive Organizational Scholarship Washington,
DC November 8-9, 2004
www.libqual.org
2
Appreciative Inquiry (AI)
  • A positive revolution in change.

3
What is Appreciative Inquiry?
  • AI is a methodology that allows leaders to focus
    on the positive instead of the negative.
  • Rather than focusing on problems, AI elicits
    solutions.

4
What is Appreciative Inquiry?
  • Change Management theory - What problems are we
    having?
  • Appreciative Inquiry theory - What is working
    around here?

5
Problem Solving Model
  • Identify problem
  • Analyze causes
  • Brainstorm solutions and analyze
  • Develop action plans
  • Assumption An organization is a problem to be
    solved.

6
Appreciative Inquiry
  • Appreciating and valuing - What is
  • Envisioning - What might be
  • Discussing - What should be
  • Innovating - What will be
  • Assumption An organization is a mystery to be
    embraced.

7
Appreciative Inquiry Model
8
How To Do It
  • Begin with the topic.
  • If what we focus on is magnified by our
    attention, be sure we are magnifying something
    worthy.
  • Create the questions to explore the topic.
  • Focus on questions that will find out what works.

9
The Art of the Question
  • Whats the biggest problem around here?
  • Rather ..
  • What possibilities exist that we havent thought
    about yet?
  • Whats the smallest change that could make the
    biggest impact?

10
Basic Elements of the AI Question
  • Positive introduction to the topic.
  • Then questions such as
  • Describe peak experience or high point
  • Things valued most about the experience
  • Image of desired future

11
What Makes AI Questions Important?
  • Positive language used
  • Focus attention
  • Create energy to answer
  • Opportunity to think creatively
  • Break automatic thinking about problems
  • Alter internal dialogue and storytelling
  • Specific positive future envisioned

12
How To Do It
  • Conduct the inquiry or interview.
  • What to do with the information generated.
  • Share with larger group to discover common themes
    of success.
  • An iterative process that takes time.

13
Next Steps
  • Provocative proposition
  • Does it stretch, challenge, innovate?
  • Grounded in examples?
  • Does it bridge the best of what is and what
    might be?
  • Is it stated in affirmative, bold terms?
  • Provocative proposition moves from individual
    will to group will, which achieves more than the
    sum of the individuals.

14
Remember
  • Appreciative Inquiry does not work as a technique
    within the problem-solving model.
  • Appreciative Inquiry is a transformative process
    because it helps us derive the future from
    reality.

15
The Transforming Nature of AI
  • We can see it, we know what it feels like, and we
    move to a collective, collaborative view of where
    we are going.
  • Unlike other methodologies that can be recipes,
    the results are invented with experience that
    lead to innovation and to action.

16
Resources
  • The Appreciative Inquiry Commons
  • (http//www.appreciativeinquiry.org/)
  • Cooperrider, David L., et al. 2003. Appreciative
    Inquiry Handbook. Bedford Heights, OH Lakeshore
    Communications, Inc.
  • Hammond, Sue Annis. 1998. The Thin Book of
    Appreciative Inquiry. Bend, OR Thin Book
    Publishing Co.
  • Whitney, Diana, et al. 2002. Encyclopedia of
    Positive Questions. Euclid, OH Lakeshore
    Communications, Inc.
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