Seminar on e-Governance and Development Impact, Accessibility and Sustainability 21-22 March 2005

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Seminarone-Governance and DevelopmentImpact,
Accessibility and Sustainability21-22 March 2005

• A REPORT
• Dr. M V Ananthakrishnan
• Media Lab Asia, KReSIT
• Indian Institute of Technology, Mumbai

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• e-Governance Its Acceptance?
• Prof. Banerjee, Dean, Research International
  Relations, IIT
• Need of buy-in is essential for acceptance of
  e-governance
• Need to take care of the various Indian languages
• Need of a cheap and user-friendly technology
• Need to exploit the power of information
• Need to include regional biases
• Need to provide information that is CREDIBLE!
• and WHAT ARE PEOPLES EXPECTATIONS OF
  e-GOVERNANCE?

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• What ails e-Governance?
• Mr. Kharat, Mitra Consulting, Mumbai
• Need of a framework to evaluate
• Need to study the impact
• Need to know the success factors of e-governance
• Need to study the influence of people, culture,
  institution and finances on sustainability
• Technology alone will not work
• Most projects dont survive beyond 2 years!
• MONITORING AND ANSWERABILITY ESSENTIAL

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• e-Governance Role of ICT
• Prof. Atanu Ghosh, SJSOM, IIT
• ICT is a hygiene factor and not a competitive
  advantage!
• One need to take the dividends of ICT across the
  entire spectrum

MANUAL PROCESS
RE-ENGINEER
AUTOMATE
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• TheWarana Wire Village Project
• Mr. Ram Mahuli, Finance Manager, Warana Project
• Warana, a complex having sugar-co-operatives,
  milk production, markets, educational and health
  facilities
• More than 20,000 farmers constitute the sugar
  co-operative
• The wired network provides for
• Weather predictions
• The right product/crop at the right time
• Healthcare data
• Serves Kolhapur, Satara, Karad and Sangli
• Introduction of Plastic money
• LIC-developed softwarebut no support!
• Value addition of ICT seen in the rural lifein
  terms of good services

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• e-Governance Issues
• Mr. Ram Mahuli, Finance Manager, Warana Project
• Kiosks as potential contact centres
• Financial Viability of Kiosks vis-à-vis
  e-governance
• Possibility of additional services (data entry,
  printing, email etc.)
• Redesign of kiosks to help old people and
  handicapped
• Need of SHGs (success seen in solving diseases
  related to the sugarcane crop)
• Example of AKSHAYA (in Kerala)
• Operated by handicapped people
• 11 are women, gainfully employed in ICT related
  services (Mallaparam)
• Training of Blind people
• Finance provided by ICICI Bank

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• e-Governance Projects of 3i Infotech
• Mr. Shreenath, Head, e-Governance, 3i Infotech
• Municipal Corporation of Delhi
• The Status
• Computer Literacy (lt1)
• Indifference (cutting off opportunities for
  under-the table money!)
• Identification of win-win areas for exploitation
• Identification of a computer-savvy person in each
  department (started with the RTO)
• Strategies
• Buy in of stakeholders
• Perception of role by oneself and by others
• Governments perception of e-governance

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• e-Governance Projects of 3i Infotech
• Mr. Shreenath, Head, e-Governance, 3i Infotech
• Uttaranchal
• The Status
• Not much information in the form of records
• Strategies
• Need of a new process
• Data collection
• Including data in the new process

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• e-Governance Projects of 3i Infotech
• Mr. Shreenath, Head, e-Governance, 3i Infotech
• TINXSYS (National Tax Information Exchange
  System)
• Sales Tax
• VAT (only accepted by Haryana)
• Issues
• Variations in tax levied by public bodies (across
  a state)
• Strategies
• Develop a model using a local body
• Replicate across the state
• Replicate across the country
• Take care of variations and limitations

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• e-Governance Quo Vadis!
• Mr. A Chaurasia, President, Force 3i
• The Employment Exchanges
• Lot of vacancies, especially the Central/State
  governments
• Only 10 of seats are filled up each year!
• Why?

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• e-Governance The Success Mantra!
• Transparency of all types of data and information
  at all levels
• Availability of all versions of informationboth
  FOR and AGAINST
• (Prof. Damani Prof Supratik Chakraborty, CSE,
  IIT, Mumbai)
• Organisation of content should be such as to
  facilitate universal access (using ICT)
• There should be no compartmentalisation of
  information (Right for Right, Left for Left!)
• (Prof. Subuddhi, HSS, IIT, Mumbai Prof
  Supratik Chakraborty, CSE, IIT, Mumbai)

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• e-Governance A New Paradigm
• Prof. D Parthasarathy,HSS, IIT, Mumbai
• Social Cultural Issues, Social Inclusion
• Factors favouring Sustainability
• Social norms/values influencing decisions
• The Warana Success Story
• No contribution from government
• Peoples participation responsible for success
  (using ICT)
• High degree of TRUST (Political. Social,
  Cultural)
• The ifs buts
• Local agents trusted more than third parties
• Cost of travel (to get profits) over local prices
• The n-logue modelits universality !

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• e-Governance
• Ongoing Doctoral Research in IIT
• Computer Adoption A study amongst Muslim youth
• Ms. Farida Prof. Rehana Ghadially
• ICT Governance Issues
• Mr. Diganta Kumar Das
• Internet Dalit Social Movements
• Mr. Bidhan C Dash

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• e-Governance
• Mr. Lokesh Chandra, Collector, Nagpur
• Need of e-governance
• Speed, efficiency
• Transparency Accountability
• Monitoring Control
• Single Window
• Information on Demand
• Paperless Offices
• Advantages
• Improved efficiency
• Reduced repetitive work
• Reduced Time
• Better Control

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• e-Governance Benefits
• Employee
• Better work, more productivity
• Public
• Transparency
• Reduced legal tangles
• Increased confidence in system
• Others
• Organised Data
• Uniformity across board
• Person independent

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• e-Governance Project ADHAR
• Mr. Lokesh Chandra, Collector, Nagpur
• 29823 Beneficiaries (?) costing the Nagpur
  Municipal Corporation Rs. 8.75 crores/year in
  disbursing their dues by Money Order
• Beneficiaries included genuine, bogus and dead
• Alarms in the form of bogus/dead beneficiaries
  and commission taken by the postman on delivery
• Near impossible to verify authenticity of
  beneficiary data
• Software developed to store personal details as
  well as thumb impressions of beneficiaries in
  database (updated every year)
• Smart cards provided to each beneficiary (to go
  to nearest collectorate/mobile van for the
  handicapped/aged))
• Results!
• Beneficiaries reduced to 13873 (a fall by 54!)
• Savings of Rs. 4,75 crores in benefits and Rs.
  40 Lacs/year on commission!

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• e-Governance Other developments
• Mr. Lokesh Chandra, Collector, Nagpur
• Online Mutation (Scanning of documents and saving
  in the soft version
• Help-line for voters
• Access online at www.collrngp.com

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• e-Governance Initiatives Outcomes
• Vinod Kharat Rahul Barkataky, MITRA
• Some Schemes
• Gyandoot ( Dhan MP, Rural)
• Friends (Kerala, Urban)
• e-seva (VOICE, AP, Urban)
• Warana (Maharashtra, Rural)
• Involved Parties (Corporate, International, Govt)
• Have the benefits actually reached the end-user?
• Framework for evaluation
• Impact
• Accessibility
• Sustainability

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• e-Governance Initiatives Outcomes
• Vinod Kharat Rahul Barkataky, MITRA
• GYANDOOT
• Findings
• Mostly male users (98.2 with 24 belonging to
  SC)
• Awareness increased
• Prices always the latest!
• Automation of Land Records
• Development of an entrepreneur model (for
  additional income)
• Accessibility
• 49 kiosks over 13 blocks
• Sustainability
• Business model
• Income for a kiosk is Rs. 1187

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• e-Governance Initiatives Outcomes
• Vinod Kharat Rahul Barkataky, MITRA
• WARANA
• Findings
• Infinite objectives
• Not one objective fulfilled completely
• Salaries paid by co-operatives
• Impact
• Increase in income 25/season
• Annual savings gt 187,000
• Ease of use on a 24/7 time-frame
• Accessibility
• Only for sugarcane growers for six months
• Annual expenses of 548,000
• Not available for kiosks
• Not economically viable

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• e-Governance Initiatives Outcomes
• Vinod Kharat Rahul Barkataky, MITRA
• VOICE and FRIENDS
• Findings
• Public utility services
• POSITIVE RESULTS

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• e-Governance Mission 2007
• Mr. Ravi Gupta, I4D
• Knowledge Centres
• Usage
• Matrimony
• Exam results
• Mandi Prices
• Weather (MSSRF US Navy)
• Bill Payments
• Typing/correspondence
• The villager needs info on
• Agriculture
• Water
• Employment
• Over Rs 2000 crores spent on collecting data/info
• Availability and Problems in finding relevant
  data
• Redundancy of data

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DISCUSSIONS