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ASIAN TRAILS LTD' THAILAND

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Thailand was the first to commence operating on september 09, 1999. Its head office in Thailand is in Bangkok. ... Customers complaint after the trip for refund. ... – PowerPoint PPT presentation

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Title: ASIAN TRAILS LTD' THAILAND


1
ASIAN TRAILS LTD. THAILAND
  • Phuket, branch Office

2
Personal Information
  • Name Nilwadee Siriput
  • Student ID 4930112017
  • Major Tourism Management
  • Specialize in Travel and Tour.
  • Internship site Asian Trails(Phuket
    Brabch, office)
  • Internship position Tour officer.

3
Asian Trails
  • Asian Trails Ltd. Thailand was the first to
    commence operating on september 09, 1999. Its
    head office in Thailand is in Bangkok.
  • There are branch offices in Phuket, Khao Lak,
    Krabi, Koh Chang and Samui.
  • Handling agents for major international tour
    operators such as the Kuoni Group of companies,
    as well as for TUI Touristik Union International.

4
Asian Trails
  • Products Services
  • Asian Trails offers a varied product line such as
    hotels, coach tours, private tours, self-drive
    package tours and lifestyle packages, etc.
  • Asian Trails offices are located in Cambodia,
    China, Indonesia, Laos, Malaysia, Myanmar,
    Thailand and Vietnam.

5
Things I like
  • My satisfaction is 4
  • Ive learned actual working system of the
    company.
  • I was able to apply knowledge from class to real
    working practice.

6
Things I dont like
  • My jobs assignment were almost in office.
  • Staff only assigned exactly the same job every
    day.

7
The major problem
  • Before training
  • I worried about working with companys staff.
  • I worried about my mistake of working
  • During training
  • Operational
  • Customers complaint after the trip for refund.
  • Misunderstood between customers and company
    about trip offering.

8
The major problem (cont.)
  • During training
  • Managerial
  • Staff misunderstood about some customers
    service offering regulations.
  • Customers misunderstood about the transfer
    types.

9
The quality and quantity of the practical
training.
  • My training program schedule was created properly
    which cover all major departments inside the
    company.
  • I was trained by qualified staff from each
    department.

10
The major strengths of the training provided by
the organization
  • The way staffs solve the problem when any
    immediate situation occurred.
  • Experience of working with various department
    that has different job assignment.
  • Practical training that I was allowed to practice
    with real job.

11
The major weaknesses of the training provided by
the organization.
  • Working with experienced staff gave me the
    stress.
  • Working in office, staff always assigned the same
    job.
  • Sometimes there are less job available.

12
Suggestions
  • The faculty should spend shorter time to organize
    students paper for submiting to the company.
  • The faculty should put more practice in the
    subjects which concern working in real situation.

13
  • Thank you for your attention
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