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Disaster Recovery (Business Continuity Planning) Tim Babco

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Tier 2 Employees with critical functions; sent when disaster ... Tier 3 Important functions; work better as group; sent after significant impact realized ... – PowerPoint PPT presentation

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Title: Disaster Recovery (Business Continuity Planning) Tim Babco


1
Disaster Recovery (Business Continuity Planning)
Tim Babco
2
AGENDA
  • What is BCP?
  • Key BCP Components
  • How to Implement?
  • How to Maintain?
  • Effort Required
  • Value Obtained
  • QA

3
Who is Poolcorp?
  • Worlds largest distributor of swimming pool
    supplies, equipment and related leisure products
  • 2 billion in revenues
  • gt3,600 employees 285 locations 8 countries
  • gt100,000 products
  • gt70,000 customers
  • Headquartered in Covington, Louisiana

Headquarters in Hurricane Alley
4
What is BCP?
  • Task of identifying, developing, acquiring,
    documenting, and testing procedures and resources
    that will ensure continuity of a firm's key
    operations in the event of an accident, disaster,
    emergency, and/or threat. It involves
  • Risk mitigation planning (reducing possibility of
    the occurrence of adverse events)
  • Business recovery planning (ensuring continued
    operation in the aftermath of a disaster)

Keep the business running successfully
5
What is BCP?
  • Business Continuity Planning (BCP) and Disaster
    Recovery (DR) are often used synonymously
  • Continuum Enterprise ? Individual
  • Corporate functions
  • Remote locations
  • Succession Planning
  • Prevent and Recover

Keep the business running successfully
6
Key BCP Components
  • Needs assessment
  • Employees
  • Communications
  • IT Infrastructure
  • Recovery site logistics
  • Third party information
  • Supplies
  • Pre-event protection steps
  • Trigger points
  • Municipal, state, federal interaction and updates

Many important facets
7
Needs Assessment
  • RTO Recovery Time Objective
  • Amount of down time for each critical function
    before outage threatens company survival
  • RPO Recovery Point Objective
  • How old can the data be before it is so out of
    date that recreation is not practical or possible
  • Consider Time of Year, Month, etc.
  • Economic Benefit
  • Cost of protection vs. cost of down time
  • Hard costs and opportunity costs

Clearly define whats important
8
Employees
  • Current and complete contact information

Know how to reach employees
9
Employees
  • Current and complete contact information

Employees know key BCP contacts
10
Employees
  • Personal BCP plan
  • Home
  • Belongings
  • Immediate family members
  • Extended family members
  • Pets, livestock

Employees cant be productive if worried about
personal items
11
Employees
  • Roles
  • Executive team
  • Make decisions
  • Delegations of authority
  • Communications team
  • Internal
  • External

Execute quickly and correctly
12
Employees
  • Roles
  • Core team
  • Coordinate detailed plan execution
  • Tiered response teams
  • Tier 1 IT only sent when disaster impact
    predicted
  • Tier 2 Employees with critical functions sent
    when disaster impact is imminent
  • Tier 3 Important functions work better as
    group sent after significant impact realized
  • Tier 0 Can work remotely as situation unfolds

Avoid the scattered workforce
13
Communications
  • Voice
  • Potential issues
  • Land lines may be out
  • Cell phones may be out
  • Solutions
  • Satellite phones
  • Private 2-way radios
  • IP telephony virtual phone system
  • Call centers
  • Key support teams
  • High risk locations

Ability to verbally communicate
14
Communications
  • Voice
  • Dedicated toll-free BCP lines
  • Employee information line
  • Command conference line
  • Regularly scheduled, daily conferences

Ability to verbally communicate
15
Communications
  • Data
  • Choose the right circuit provider
  • Have redundant data circuits
  • Different providers different routes
  • Broadband wireless capabilities

Ability to access business systems
16
Communications
  • Data
  • Portable satellite systems

Ability to access business systems
17
Communications
  • Messaging
  • Text messaging
  • E-mail
  • Web access from anywhere
  • BCP web site externally hosted

Remotely connect send/receive updates
18
IT Infrastructure
  • Backup power Battery, Generator and fuel
  • Offsite tape rotations (e.g. Iron Mountain)
  • Low risk data center location
  • Redundant data centers
  • Co-location
  • Cold failover facility (e.g. Sungard)
  • Full mesh network

Just like insurance policies
19
IT Infrastructure

PoolCorp Global Wide Area Network
High speed, secure access from anywhere
20
IT Infrastructure
  • Choose good partners
  • Corporate grade equipment and solutions
  • High reliability
  • Fast response time
  • Available technical support staff
  • Cost competitive
  • Willingness to go above and beyond

Only as good as the weakest link
21
Recovery Site Logistics
  • Central command/recovery center
  • Wireless
  • Size
  • Proximity

From chaos to recovery in hours
22
Recovery Site Logistics
  • Laptops for key employees
  • Remote connectivity (VPN)
  • Transportation
  • Housing hotels, apartments
  • Childcare
  • Schools
  • Kennels (house hold pets only)
  • Expense reporting
  • Cash advances

Employees can quickly be productive
23
Third Party Information
  • Vendors
  • Consultants
  • Financial institutions
  • Investors
  • Governmental agencies
  • Media
  • Board members

Fast access to key parties
24
Supplies
  • First aid
  • Portable generators
  • Extension cords
  • Flashlights and batteries
  • Tarps
  • Tools (e.g. chain saws)
  • Ice coolers
  • Bottled water and non-perishable food
  • Energy drinks?

Ability to ride out DR events
25
Pre-event Protection Steps
  • Full equipment inventory
  • Protect equipment and information
  • Unplug electronics
  • Move electronics off of floor
  • Safeguard important paperwork
  • Close blinds and doors
  • Take critical items if planned evacuation
  • Focus on safety if unplanned event

Attempt to minimize loss
26
Trigger Points
  • Define for all predictable events
  • Example 9-step hurricane process
  • Storm enters gulf
  • Projections converge with New Orleans in cone
  • Within 4 days of landfall still in cone
  • Within 3 days of landfall still in cone
  • Within 50 hrs of landfall still in cone
    material impact imminent
  • Within 40 hrs of landfall still in cone
    material impact imminent
  • Within 30 hrs of landfall still in cone
    material impact imminent
  • Next 36 hrs during/after storm
  • Authorities give all clear to return home

Know what to do and when to do it
27
Municipal, State, Federal Interaction
  • Participate in municipal DR planning/testing
  • Get to know local and state officials
  • Know evacuation routes
  • Placards to re-enter impact areas

Take advantage of available help
28
How to Implement
  • Start with basics
  • Focus on critical systems, functions, people
  • Use available free help and templates
  • Hire consultants if needed
  • Train and communicate
  • Annual testing
  • Validation of tape backups
  • Failover to backup facility
  • User validation
  • Signed acceptance forms

Audit
Create
Update
Test
Dont be overwhelmed
29
Effort Required
  • 300-400 hours can get you started
  • 100-200 hours annually to test/audit
  • 100-200 hours annually to enhance/update
  • 5 person core team
  • Senior Management Sponsor
  • Project manager
  • Tech writer
  • IT manager
  • Logistics/facilities coordinator

It can be a reasonable effort
30
Value Obtained Basic BCP Plan
  • Creating the initial plan 15-20K
  • Annual updates and testing 10-20K
  • Annual infrastructure costs 200K
  • Peace of mind during a disaster Priceless

The best insurance policy youll ever buy!
31
QUESTIONS ?
QUESTIONS ?
Tim Babco (985)801-5230 tim.babco_at_poolcorp.com
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