C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM

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C-QISCOMPARATIVE QUALITY INFORMATION SYSTEM

• Brian Johnson
• Director of The Hub
• Innovation, Sustaining Places

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Background to C-QIS

• 1993 Review of London Environmental Contracts
• Lack of standard units methods of measurement
• Love Lewisham, LEQS Up2
• Shared Aim the development of up-to-date, easy
• to-use information systems for public bodies and
• the communities they serve, in formats that are
• intelligible to specialists and non-specialists,
  alike.

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Ten Year Track Record

• C-QIS Protocols devised 1990s
• Aim to develop a lingua franca to allow
  disparate
• data sets to be compared
• Local Environmental Quality Survey of England
  2001-
• BVPI 199 Street Cleansing
• HM Treasury approved Gershon Effectiveness
  Formula
• ONS Neighbourhood Statistics small areas research
  project
• NI 195 Street Scene Quality
• NI 195 Online auto return reporting

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• Overall Standards at chosen
• geographical level
• Relative standards across 32
• issues important to people
• Easy-to-understand,
• unweighted data, enables local
• decision making over priorities
• and targets

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• Compares areas performance
• with selected benchmarks
• Highlights minor, moderate
• major shortfalls in standards
• Whether problems are isolated
• or systemic
• Indicates priorities for investigation
• and action

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Wider Applications

• Vox Pop Quality of Life Research
• Unique approach and 38 QOL indicators noted by
  2007/08
• Cabinet Office Policy Review, but..
• Voluntary Performance Management Framework
• 2007/08 - LGA, LA partners, Audit Commission,
  APSE,
• Other NGOs - Library of 3-D Indicators concept
  developed
• Unique People Unique Places Programme (Up2)
• 2009 - LB Lewisham, Leeds CC, Sheffield CC
• Shropshire Council, Allerdale DC, St Helens MBC

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CUSTOMER PERCEPTIONS (3)
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CUSTOMER PERCEPTIONS (2)
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CUSTOMER PERCEPTIONS (1)
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Issues / Challenges

• National indicators generally lack focus on
  outcomes
• Also lack standard methods units of measurement
• Data reliability gets worse over different time
  spans geographies (especially sub-district
  levels)
• These are fundamental issues mitigating against
  the success of sub-district engagement, service
  efficiency effectiveness ambitions, LSPs, LAAs,
  CAAs, etc.
• C-QIS can overcome these shortcomings