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Series X

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Series X The next phase – PowerPoint PPT presentation

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Title: Series X


1
Series X The next phase
PSG Networks Technology Overview 2009
2
Our business is built on having direct and
immediate contact with our clients. Mitel Dynamic
Extension lets our clients reach our executives
with one phone call, whether they are at one of
our multiple locations or doing business in
Dubai.
3
Dynamic Extension extends the life of existing
equipment by providing customers with a mobility
solution without having to upgrade their key
systems or PBXs.
Nancy Jamison, UC Strategies
4
  • 2009 Global Enterprise FMC Product
    Differentiation Innovation AwardSeptember 2009

5
Mitel Dynamic Extension Honored with CATA
Alliance Outstanding Product Achievement
Award May 2009
6
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7
New! Dynamic Extension Express on 5000 CP
  • No More Out of Office
  • Rings up to 5 devices simultaneously
  • Integrated with UCA 3.0 to show Dynamic Status
  • Route calls first to the desk phone and then to
    mobile before going to voice mail
  • Mobility Costs Savings
  • Hand off a call from the mobile to the desk phone
  • Choose to answer calls on mobile or forward to
    company voice mail

8
New! Dynamic Extension Now even easier!
with
Mitel
Communications Director 4.1
  • How it works
  • Put an X before all your business calls from
    BlackBerry devices
  • You are connected!
  • Call back validation optional
  • Make another call from corporate network when
    done

9
  • Market Factors

10
Changing Workforce Choice
Companies open to a diverse set of workers
Top prioritiesReduce costs Increase
productivity
Forrester Research
11
No Flexibility or ChoiceForced to Make it Work
12
  • Business Challenges

13
Business Challenges
14
  • Unified all your communications
  • Adapted to meet all user needs
  • Grew as you grew

15
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16
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17
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18
Dynamic Status
  • Unifies UC components into a single,
    easy-to-manage interface
  • IM preferences
  • Presence preferences
  • Advisory messages
  • Call routing based on Dynamic Extension group
    membership
  • Update your status
  • Easily from the desktop client/interface
  • Automatically based on MS Outlook calendar
  • Remotely from the Web or mobile device

19
Dynamic Status
  • Preferential Treatment
  • Allow important callers to reach you anytime,
    regardless of your current Dynamic Status

20
Knowledge Management
  • Provides information about the caller, including
    emails, contact entries, and documents
  • No searching for info with each call
  • CRM Lite!

21
RSS Feed
  • End user configurable or pushed by administration
    (mass notification)

22
UC Advanced Softphone
  • Complete deskphone functionality
  • All phone calls, prompts, and features are
    available from a PC
  • Access from any location with a high-speed
    connection
  • Communicate and collaborate from anywhere
  • Cost savings for no set environments
  • Remote workers
  • Customized ringtone

23
Visual Voice Mail
  • Integration with NuPoint Unified Messaging
  • View voice mail details (type, caller, time,
    duration, presence info)
  • View the presence and calendar information of the
    person who left the voicemail
  • Click to call, instant message, e-mail,
    conference
  • Playback voice mail
  • Send voice mail
  • View Faxes

24
Launchpad
  • Launch frequently Mitel and other frequently used
    applications from one location
  • Create speed dials with interactive voice
    response (IVR) prompts that quickly navigate
    through voicemail and conferencing service menus
  • Launch URLs to frequently accessed websites and
    web-based applications
  • Unifying Personalized portal to applications
  • Always on capability for easy access

25
Web / Mobile Portal
  • Remote access to key information from a Web
    browser or mobile device
  • Control Dynamic Status remotely
  • View corporate contact details and presence
    information
  • View call history
  • View voice mail message details
  • Download voice mails from Web browser
  • Supports mobile access from browsers on
    BlackBerry, iPhone, gPhone, Windows Mobile or CE,
    Nokia

26
UC Advanced Console
  • Designed for environments where the Attendant,
    Receptionist or Admin has multiple job functions
  • Designed for a user who wants their telephone and
    PC to conduct daily tasks outside of call
    answering
  • Provides rich Mitel presence information to
    provide the Admin with information on how to
    process the call.
  • Provides a Console option for Softphone-only
    environments

27
Context Driven Communications
  • Call with subject and priority presented on
    screen pop
  • Reduce phone tag, encourage answering of calls
  • Display picture of caller
  • Respond to Call via IM

28
Audio and Web Conferencing
  • Click to escalate to AWC
  • Audio or Web only conferences
  • Combined audio and web conferences
  • Easy conference initiation (reception)
  • Quickly view conferences (within UCA) or start an
    ad-hoc conference

29
  • Mitel applications
  • AWC, NuPoint, Teleworker, MCD, Mitel 5000
  • Microsoft
  • Click to call from IE, Word, Outlook
  • Calendar
  • Contacts
  • IBM Lotus Notes
  • Click to dial / collaborate
  • Contacts
  • Other PIM integration
  • ACT, Corporate Directory

30
Large business International locations
Growing business Multiple geo locations
Expanding Business Multiple sites
New Business single site
31
Public Company International locations
Profitable, growing business Multiple locations
Expanding Business Multiple locations
New Business Single site
New Business
32
  • Day in the Life New Business

33
Bob working at the office
Bob sees Anna is travelling but she hasnt logged
in
Bob sees Anna is online and clicks to call her
Anna steps out in the hall so her room can be
cleaned
Anna logs in from hotel room
When Anna takes a call on her mobile, her UCA
presence changes to in a call
Annas mobile rings in the hall and she talks to
Bob
NEW BUSINESS Single Site
34
Anna securely sends him a document that will help
him answer the questions
Bob needs Annas help and sees she is on a call
but available
Bob is meeting with the bank in a meeting room
He instant messages her for help
Later that day
Anna is working from a café over WiFi
NEW BUSINESS Single Site
35
  • INTEGRATED SOLUTIONS
  • Mitel UCA Softphone

NEW BUSINESS Single Site
36
Large business International locations
Growing business Multiple geo locations
Expanding Business Multiple sites
New Business single site
37
Public Company International locations
Profitable, growing business Multiple locations
Expanding Business Multiple sites
Expanding Business Multiple locations
New Business
38
  • Day in the Life Expanding Business
  • Multiple sites

39
An important customer has left a message
She logs into UCA in the morning and sees that
she has voicemail
She clicks on the voicemail icon to see her
visual voicemail
Karen needs to contact Bill in customer support
She can click on it to listen to it first,
without going through all of her messages in order
Karen works from a home office
EXPANDING, MULTIPLE SITES
40
Karen calls Bill with her softphone and gives the
call high priority and a subject line Problems
at Customer X
Bill takes the call.
Bills dynamic status with calendar integration
shows he is in the office, but has an appointment
in 5 minutes
She needs to talk to Bill about a customer
support issue
EXPANDING, MULTIPLE SITES
41
Bill receives the call from Customer X on his
mobile during the meeting
Bill adds preferential treatment to his In a
meeting dynamic status, so he will receive
Customer Xs calls on his mobile during meetings
Bill walks to any Mitel phone, hotdesks, then
moves the call seamlessly to reduce roaming
charges
EXPANDING, MULTIPLE SITES
42
Bill escalates the call to a web conference so
they can share documents
They resolve the customers issues on the FIRST
call
Bill needs input from Joe in RD, so he
conferences him into the call
EXPANDING, MULTIPLE SITES
43
Karen receives a call from Customer X
Karen opens the support log and sees that Bill
solved the customers issue. She answers the call
fully up to date
UCA Knowledge Management pops up the customer
support log
EXPANDING, MULTIPLE SITES
44
  • INTEGRATED SOLUTIONS
  • NuPoint Visual Voicemail
  • Dynamic Extension
  • Audio Web Conferencing

EXPANSION PHASE
45
Public Company International locations
Growing business Multiple geo locations
Growing business Multiple geo locations
Expanding Business Multiple locations
Expanding Business Multiple locations
New Business
46
  • Day in the Life Multi-location Phase

47
Pat, the company receptionist is managing calls
at the front desk using UCA Console
She receives an IM from Bob asking her to book
his travel
She opens the UCA launch pad and clicks on their
travel booking site
MULTI-LOCATION PHASE
48
Has trouble with the booking and wants to talk to
someone at the agency
Clicks to dial agency number from web site with
Smart Tags and completes booking with agent on
the phone
MULTI-LOCATION PHASE
49
She launches the AWC session from UCA and
multiple sales people join from around the globe
Karen has grown her sales team and is holding a
sales training session today using Audio and Web
Conferencing
MULTI-LOCATION PHASE
50
He changes his Dynamic Status from his mobile to
On Vacation
Bob is in a cab, on the way to the airport for a
vacation
His Dynamic Status is In the office and all of
his calls will be forwarded to his mobile.
MULTI-LOCATION PHASE
51
Calls to Bills extension when Dynamic Extension
is On Vacation
Except for those he has given preferential
treatment to.
which are routed to his mobile
are forwarded to Bills voicemail
MULTI-LOCATION PHASE
52
  • INTEGRATED SOLUTIONS
  • Mitel UCA Console
  • Mitel AWC
  • Mitel Dynamic Extension (with X feature!)

PSG Networks
53
IT
54
  • Unified Communicator Advanced Up for the
    Challenge

55
UC Advanced Up for the Challenge
56
  • Competitive Differentiators

57
UC Advanced Competitive Differentiators
  • Dynamic Status
  • Dynamic Extension management
  • Specify Instant Message, Presence, and Call
    routing treatment for a specific status
  • Preferential Treatment Treat calls from a
    specific user differently from current Dynamic
    Status
  • Remote access to Dynamic Status management
  • Integration Flexibility
  • Microsoft Office
  • IBM Lotus Notes
  • UCA API
  • Knowledge Management
  • Provides information about the caller, including
    emails, contact entries, and documents
  • No searching for info with each call
  • Launchpad
  • Allows UC Advanced to function as central point
    for Web and applications access
  • Launch Mitel Applications from single location
  • Individual contacts can be called with a single
    mouse click, including creating speed dials that
    navigate voicemail and conference service menus
  • Context Driven Communications
  • Call with subject and priority presented on
    screen pop
  • Reduce phone tag, encourage answering of calls
  • Display picture of caller
  • Respond to call with IM
  • Mitel Border Gateway
  • Secure RTP connection in teleworker mode

58
  • Mitel TeleCollaboration Solution

59
Mitel TeleCollaboration Solution
Simple
Quality
Network Optimization
TCO
60
System Components
61
Mitel TeleCollaboration Solution End-Points
High Definition Office, represents a
fundamentally new way of approaching
collaborative working, extending the experience
of telecollaboration to the office
High Definition Meeting Room brings high quality
collaborative conferencing at prices that ensure
wide spread usage and rapid ROI
62
Simple Mitel Voice First
  • Launch a video call just like a phone call
  • Press a pre-programmed speed dial key
  • Dial the remote locations extension number
  • Launch the custom control application
  • Intuitive GUI is displayed on one of the HD
    monitors
  • Share files and PC desktops via drag and drop
  • Place content in local space for private
    in-room viewing
  • Place content in common space for display at
    remote sites

No Need for conference administrators
63
Simple Fully Integrated Collaboration
  • Display collaboration material
  • Renders the desktop in HD
  • No need for add-on display monitors situated
    out of your line of sight
  • Supports any Internet accessible content, either
    using a browser or programmed RSS feeds
  • Multiple collaboration desktops can be shared
    simultaneously
  • Record sessions and take snapshots
  • Browser-based collaboration

64
Network Optimization
  • HD (30fps) over IP with only 2.5Mb of bandwidth
    (lt4Mb peak), for video, audio and collaboration
  • Transfer large files simultaneously without
    impacting network or video performance

65
  • Day in the Life
    Large business international
    locations

66
Bob hosts a business review using Mitel
Telecollaboration from HQ
He clicks to add each remote location to the
telecollaboration session.
He launches the virtual boardroom meeting with
the click of a mouse.
Large business international locations
67
Bob IMs Karen, asking her to join the meeting
from her desktop
Karen launches the collaboration link from her
launch pad and dials the audio bridge from her
soft phone
Large business international locations
68
  • Large business international locations

Throughout the meeting they
  • Collaborate on documents
  • Whiteboard ideas and take whiteboard snapshots
  • Record the meeting for those who missed it

Large business international locations
69
  • Competitive Differentiators

70
Mitel TeleCollaboration Solution - Competitive
Differentiators
Features Mitel TeleCollaboration Cisco Polycom Tandberg LifeSize
Eye Contact for side participants Excellent from all room locations Varies as a function of participants location Varies as a function of participants location Varies as a function of participants location Varies as a function of participants location
Fully Integrated Collaboration Yes No No No No
Recommended Network Bandwidth for 1080p _at_30fps 2.5 Mbs 5 Mbs 5 Mbs 5 Mbs Codec specified to 6Mbs, but can run as low as 1.7Mbs
Ability to dynamically adapt video to variable bandwidth to lt 1Mbs Yes No No No No
Requires Priority Routing or Network Segregation No Yes Yes Yes Yes
Dynamic use of HD displays for video and collaboration Yes No No No No
Relative Price Low Medium to High Medium to High Medium to High Low
  • Integrated video conferencing and collaboration
  • Low bandwidth and high tolerance
  • As simple as making a phone call

71
UC Advanced Competitive Differentiators
  • Dynamic Status
  • Dynamic Extension management
  • Specify Instant Message, Presence, and Call
    routing treatment for a specific status
  • Preferential Treatment Treat calls from a
    specific user differently from current Dynamic
    Status
  • Remote access to Dynamic Status management
  • Integration Flexibility
  • Microsoft Office
  • IBM Lotus Notes
  • UCA API
  • Knowledge Management
  • Provides information about the caller, including
    emails, contact entries, and documents
  • No searching for info with each call
  • Launchpad
  • Allows UC Advanced to function as central point
    for Web and applications access
  • Launch Mitel Applications from single location
  • Individual contacts can be called with a single
    mouse click, including creating speed dials that
    navigate voicemail and conference service menus
  • Context Driven Communications
  • Call with subject and priority presented on
    screen pop
  • Reduce phone tag, encourage answering of calls
  • Display picture of caller
  • Respond to call with IM

72
Thank you
PSG Networks 0845 241 8777
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