Age Restricted Products Responsible Trader Scheme

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Age Restricted ProductsResponsible Trader Scheme
Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP

• NAGENDAR BILON
• DIRECTOR OF TRADING STANDARDS

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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP

• DAVID PRICE
• SENIOR ENFORCEMENT OFFICER

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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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(No Transcript)
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Hardcore of child drinkers defy downward
trend David Batty Friday August 31,
2007Guardian Unlimited
Two held after teenager stabbed to death in east
London street Matthew TaylorSaturday September
1, 2007The Guardian A teenage boy has died
after being stabbed in an east London street. The
17-year-old, who has not been named, was found
shortly before midnight on Thursday. Detectives
said that two 16-year-olds had been arrested in
connection with the death, which they said was
not thought to be gang-related.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Jail terms for knife crime in Scotland have
increased since the introduction of new
guidelines, according to prosecutors.
Police have issued a warning over the dangers of
carrying knives after a rise in the
Britain's teenagers are among the most badly
behaved in Europe, a study by a think-tank has
suggested. On every indicator of bad behaviour -
drugs, drink, violence, promiscuity - the UK was
at or near the top, said the Institute for Public
Policy Research.
Police will be using mobile metal detectors at
stations around this year's Notting Hill Carnival
in an attempt to crackdown on knife crime.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
There must be greater urgency behind the fight to
tackle knife crime and anti-social behaviour,
"The knife crime we have seen recently and some
of the drunken behaviour - we are not where we
need to be on those issues," John Denham MP, The
Innovation, Universities and Skills Secretary
told BBC News. His comments came as the latest
teenage knife victim was named as 16-year-old
Andrew Holland from Greater Manchester.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Research shows, teen binge-drinkers are more
likely to use drugs, become alcoholics and have
criminal convictions. A study of 11,000
children found by the time they reached 30 they
were 60 more likely to be an alcoholic and
nearly twice as likely to have a conviction.
The Institute of Child Health study comes as
latest figures show the amount children are
drinking is rising.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Volatile substance abuse kills at least one young
person every week in the UK
Reports suggest that carrying and using knives by
young people, sometimes as young as 10 and 11 is
increasing.
Drinking increases with age14 of 12-13s and 62
of 16-17s have drunk alcohol in the last week
Children who experiment with cigarettes quickly
become addicted to the nicotine in tobacco
The peak age for both boys and girls committing
offences is 14 to 15
15 of all 12 to 17 year olds have been involved
in some form of anti social behaviour during or
after drinking- mostly getting into heated
argument. Frequent drinkers are more likely to
have behaved antisocially.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP

• Test purchasing of alcohol in Brent and
• Harrow over the past 9 months have
• resulted in 15 Sales from 159 attempts!

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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Age Restricted Products Responsible Trader
Scheme TRAINING PLAN For all staff (dont
forget yourself) Product identification
Business Practice Assessing age Proof of
Age Refusing a sale Excuses and Pressure
Other training and Records
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Age Restricted Products Responsible Trader
Scheme
DEALING With
AN ANGRY CUSTOMER

• DO NOT get involved in an argument with the
  customer.
• DO Call for your Manager or Supervisor if you
  feel it necessary.
• DO apologise for any inconvenience being caused
  to the customer.
• DO explain that this is a LEGAL ISSUE and not one
  of your making.

HAND THEM A 'REFUSAL MESSAGE'
DO make the customer feel you understand his/her
feelings about the matter
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Age Restricted Products Responsible Trader
Scheme REFUSAL NOTICE This business belongs to
the above scheme and it is a requirement that
when selling age restricted products we are
satisfied that the person we are selling to is
old enough to legally purchase that product. To
fulfil this requirement we will ask for proof of
age where it is felt to be necessary. As you have
been unable to provide suitable proof we are
unable to sell to you on this occasion, please do
not be offended but it is our legal duty. If you
return with suitable proof of age we will be
happy to serve you.
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP

• Age Restricted Products
• Responsible Trader Scheme
• TRAINING RECORD
• Business Name
• Employee Name
• Employment Full time / Part time / Casual /
  other
• ExperienceYears/ None
• Age restricted products I have identified in
  these premises and the age limit.
• Other age restricted products I am aware of
• Record what steps has the business taken to help
  prevent sales (notices, display of products etc)
• How can I assess the age of a young person
• What forms of proof of age will I accept

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• How do I first refuse a sale
• What responses might I get
• How do I continue to refuse a sale
• What do I do when a sale has been refused
• Other suggestions I have for improving what we do
• Signed. Employee
  Date.
• Signed..Employer
  Date.
• RECORD OF OBSERVATIONS
• Date Observation
• DATE FOR REFRESHER TRAINING.

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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Age Restricted Products Responsible Trader
Scheme MODEL DUE DILIGENCE SYSTEM 1. IMPLEMENT A
COMPANY POLICY 2. COMPANY PROCEDURES 3. STAFF
TRAINING Training must cover the following
points Knowledge of the law Awareness of company
policies and procedures Guidance on how to assess
age Customer handling training to enable staff to
effectively but tactfully refuse sales Training
should be included for new staff and periodic
refresher training provided for existing
personnel. It must also take account of changes
in legislation and new developments e.g. the
introduction of a local proof of age scheme. 4.
STATUTORY / VOLUNTARY NOTICES 5. REFUSALS LOG 6.
OVERSTICKERING 7. TILL PROMPT 8. STAFF AUDITS
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP
Age Restricted Products Responsible Trader
Scheme REFUSALS REGISTER Traders
Name
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(No Transcript)
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Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP

• NAGENDAR BILON
• DIRECTOR OF TRADING STANDARDS

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Age Restricted ProductsResponsible Trader Scheme
Brent Harrow Trading Standards Service WORKING
IN PARTNERSHIP