Organization, Teamwork, and Communication

1
Organization, Teamwork, and Communication
7

• Business 1000
• Introduction to Business

2
Learning Objectives

• Define organizational structure and relate how
  organizational structures develop.
• Describe how specialization and
  departmentalization help an organization achieve
  its goals.
• Distinguish between groups and teams and identify
  the types of groups that exist in organizations.
• Compare and contrast some common forms of
  organizational structure.
• Describe how communication occurs in
  organizations.
• Analyze a businesss use of teams.

3
Departmentalization

• Departmentalization refers to the grouping of
  jobs into working units based on
• Function
• Product
• Geography
• Customer

4
Departmentalization
Functional Departmentalization
5
Departmentalization
Product Departmentalization
6
Departmentalization
Geographical Departmentalization
7
Departmentalization
Customer Departmentalization
8
Groups vs. Teams

• Group
• 2 or more individuals who communicate with one
  another, share a common identity, and have a
  common goal
• Team
• A small group whose members have complimentary
  skills have a common purpose, goals and
  approach and hold themselves mutually
  accountable
• Differences?

9
Teams Benefits

• Pool knowledge and skills of members
• Synergy
• Team participation enhances employees commitment
  to organizational goals
• Internal rewards
• Help get workers more involved

10
Teams Potential Problems

• 1. Collective amnesia
• 2. Group myopia
• 3. Leadership phobia

11
Types of Groups

• Committee
• Task force
• Project team
• Product-development team
• Quality assurance team
• Self-directed work team

12
Degree of Centralization

• Centralized organization
• Decentralized organization

13
Span of ManagementWide Span and Narrow Span
Wide Span Flat Organization
Narrow Span Tall Organization
14
Forms of Organization Structure

• Line
• Line-and-staff
• Multidivisional
• Matrix

15
Line Structure
Convenience Store
16
Line-and-Staff Structure
17
An Example of Multidivisional Structure The Walt
Disney Company
18
Matrix Structure
19
The Flow of Communication in an Organizational
Hierarchy

• Formal Communication
• upward
• downward
• horizontal
• diagonal
• Informal Communication
• grapevine

20
Corporate Culture

• The feeling of the atmosphere within a firm
• Shared experience of employees
• Stories, beliefs, and norms that characterize the
  organization

21
Communicating Corporate Culture

• Make sure new and existing managers understand
  the culture
• Develop a clear mission statement
• Communicate
• Reward