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ISO 9000

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ISO 9000. SCM 462. Dr. Tibben-Lembke. So what does ISO stand for? So what does it mean? ... What is ISO certification? Does not guarantee a quality product. ... – PowerPoint PPT presentation

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Title: ISO 9000


1
ISO 9000
  • SCM 462
  • Dr. Tibben-Lembke

2
So what does ISO stand for?
3
So what does it mean?
  • ISO is a word from the Greek isos, meaning
    equal (isoquant, isoprofit line). Its not an
    abbreviation.

4
Basic Premise
  • A well-designed, well-implemented, and carefully
    managed quality system provides confidence that
    the outputs will meet customer expectations and
    requirements.

5
What is ISO certification?
  • Does not guarantee a quality product.
  • No inspection of the product is involved in
    certification.
  • To get certified
  • Have a written set of procedures for every
    activity
  • Have your employees always follow procedures
  • Pay someone to come and verify that you always
    follow your written procedures
  • If procedures are followed, your products should
    be consistently, uniformly good

6
So why do it?
  • In Europe (and elsewhere) only buy from certified
    companies to ensure safety
  • Telecommunications equipment
  • Medical devices
  • Gas appliances
  • Toys
  • Construction products
  • Required for international competitiveness
  • Not to mention all of the other benefits of
    trying to improve quality

7
Quality Management Principles
  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

8
ISO Family of Standards
  • ISO 90012000 Basis for certification
  • ISO 90042000 to prepare for national quality
    award
  • ISO 10006 for project management
  • ISO 10007 for configuration management
  • ISO 10012 for measurement systems
  • ISO 10013 for quality documentation
  • ISO/TR 10014 managing economics of Q
  • ISO 10015 for training
  • ISO/TS 16949 for automotive suppliers
  • ISO 19011 for auditing

9
Older ISO Standards
  • ISO 90001994 Standard
  • Certifies processes are standardized
  • 9001 for distributors
  • 9002 for assembly
  • 9003 for full-line manufacturing and retailing
  • ISO 90002000 Standard
  • All replaced by ISO 90012000
  • Conversion mandatory by Dec. 15, 2003

10
Certification Structure
11
How do you do it?
  • Accreditation Agencies (3 in U.S.) certify
  • Certification Bodies (60 in U.S.)
  • Certification body makes sure you are in
    compliance with the standard
  • Accreditation agency makes sure Certification
    Body knows what its doing.
  • Different Cert. Bodies specialize in different
    industries.

12
9000 Registrations
  • Total ISO 9000 registrations plateauing
  • 90002000 growth before deadline

13
14001 certificates
14
(No Transcript)
15
(No Transcript)
16
What would Dilbert say?
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