Seaports

1
Seaports

• Performance Management Studies

2
Introduction

• The objectives of Seaport Performance Management
  Operations Studies are generally twofold
• (1.) To identify the strengths and
  weaknesses of the current
• port management and operations.
• (2.) To Identify opportunities for
  performance improvement of
• port management and operations.
• As a former Port Director with over 25 years of
  maritime experience, Charles Towsley, President,
  Maritime Directions Management Corp. is uniquely
  qualified to assist Business Performance
  Consulting in pursuing and undertaking these
  studies.

3
Topics of Discussion

• Port Performance Management and Operations
  Studies are grouped into the following Eight
  Categories
• MISSION SCOPE
• Organization Structure Reporting Relationships
• Activities, Roles Responsibilities
• Staffing Levels Compensation
• Business Processes Workflows
• Costs Service Levels
• Communications
• Performance Measurement Management Reporting

4
Port Performance Overview

• The following activities and analysis are
  undertaken during the studies
• Interviews with Port Commissioners, Port
  Director, and all senior port
• management staff
• Formal and informal interviews and follow-up
  discussions with many
• additional port employees
• Review previous studies and surveys (internal
  and external to port)
• Profile port financial and operating
  performance, including the
• development of comparisons to other ports
• Perform a high-level review of cargo trends
• Develop comprehensive organizational charts and
  distribution of
• functional responsibility

5
Port Performance (continued)

• Evaluate departmental cost and staffing trends
• Evaluate organization efficiency and span of
  control
• Complete a confidential employee perception
  survey
• Profile port productivity based on workload and
  staffing
• statistics
• Develop purchasing process workflow diagrams
• Undertake external interviews
• Develop and present Conclusions and
  Recommendations
• with regard to port management and
  operations
• Review Draft findings with port management
  and Commissioners, as required, and provide
  Final Report deliverables

6
Next Steps

• This brief overview of Port Performance
  Management Operations Studies is based upon the
  experience of Maritime Directions Management
  Corp.
• I would be pleased to explore with you the
  opportunity we may have to market and undertake
  such management studies for the Maritime port
  industry.
• Charles Towsley, President, Maritime
  Directions
• 5225 Collins Ave. Suite 816, Miami Beach,
  Fl. 33140
• [phone] E-Mail MariDirections_at_aol.
  com