Title: Aiming for the Baldrige National Quality Award Using our Strategic Roadmap and Balanced Scorecard to
1Aiming for the Baldrige National Quality
AwardUsing our Strategic Roadmap and Balanced
Scorecard tools
2Does Quality Pay?
- Why go for medals and awards?
- Isnt it a waste of effort?
- Were all so busy?
- Who is Malcolm Baldrige anyway?
3Does Quality Pay?
- Studies by NIST (National Institute of Standards
and Technology , Universities, US General
Accounting Office - - increased productivity
- satisfied employees and customers
- improved profitability for both customers and
investors - 3rd party credibility
- IMPROVEMENT FUEL
4Quality, it doesnt have to be like this.
5Improvement Fuel?
- Accelerate your improvement efforts
- Energize your employees
- Gain an outside perspective
- Learn from the feedback process
- Focus on customers and results
6What are the criteria needed?
- Leadership -
- how senior execs guide the organization
- Strategic Planning -
- how you set and action your strategy
- Customer and Market Focus -
- requirements and expectations of customers and
how you meet them.
7OurPurpose, Commitment, and Core Values
Leadership!!!
8Our Purpose
- Leading the change in how people use water
through drip technology.
9Our Commitment
- We will passionately promote Drip everywhere we
do business and will significantly expand its use
through excellence in - Innovative, hassle-free products and services
- Knowledge sharing
- Providing for the needs of our customers,
business partners and employees.
10Our Core Values
- Integrity we always conduct ourselves with the
highest of standards in our dealings with each
other, our customers, business partners, and
communities. - Trust/Teamwork we work with each other for our
mutual success. - Commitment we strive for the success and
well-being of customers, business partners, and
ourselves. - Respect we treat people with dignity.
- Open-minded we are receptive to new ideas and
opinions. - Winning Attitude we always strive for victory
with integrity.
11How we choose Roadmap Projects and manage
Strategy Executionis the keyif done
carefully, we will easily meet the criteria!
12Strategic Management System
Balanced Scorecard
Overall Process Management and ISO 140012004
Corporate Mission, Vision and Values
Strategic Roadmap
HR Learning Growth Management
Strategic Initiatives/Projects
Roadmap Core Team Mgt Review
Strategic Measures
13Customer Satisfaction...
- Surveys
- Meetings
- Reviews
- Feedback processes
- Web surveys
- Mail back
- Employee surveys
13
14New standards and goals arise
15New ideas and standards arise
16Other changes..
17What other criteria are needed?
- Measurement, Analysis and Knowledge Management
- improving performance by analysis
- HR Focus
- how you enable your workforce and align it
- Process Management
- how key processes are designed, managed and
improved - Business Results
- performance and improvements in key business areas
18What we have done so far?
- ISO90012000 Achieved in 2002
- ISO140012004 Achieved in 2005
- CA Quality Award Achieved in 2006
- Balanced Scorecard Hall of Fame Applied 2006
19Where do we think we stand?
- Leadership
- Strategic Planning
- Customer and market focus
- Measurement, Analysis and Knowledge Management
- Improving performance by analysis
- HR Focus
- Process Management
- Business Results
20Where from Now?
- We have the tools in place
- We have great people
- CCE Executive feedback session?
- Regroup in October
- focus on resource and processes to close the gaps
- US Senate award 2007
- Malcolm Baldridge Award 2010
21Questions?