Chapter 1 THE INFORMATION AGE IN WHICH YOU LIVE Changing the Face of Business

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Chapter 1THE INFORMATION AGE IN WHICH YOU
LIVEChanging the Face of Business
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What is a system?
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What is an Information System?

• A set of interrelated components that collect,
  manipulate, and disseminate data and information
  and provide a feedback mechanism to meet an
  objective.

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Management information systems (MIS)

• Deals with the __________ for, __________,
  management, and use of information technology
  tools to help people perform all tasks related to
  information processing and management.

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Introduction

• Today we live in an Information age
• Where knowledge is power to gain and sustain a
  competitive advantage.
• Once you finish your program, you will enter the
  marketplace as a knowledge worker.
• Knowledge worker works with and produces
  __________.
• A knowledge worker outnumbers all other types
  of workers by a 4-to-1 margin.

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Introduction Continued

• MIS is important , Because it deals with the
  coordination and use of 3 important
  organizational resources
• Information
• Information Technology
• __________

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"From Brazil to Russia and yes, even to China,
manufacturing jobs are disappearing around the
globe".

• 22 million jobs cut in manufacturing sector, a
  decline of 11 percent
• "gains in technology and competitive pressure
  have forced factories to become more efficient,
  boosting output with far fewer workers",

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For a business to be successful today, it has to
understand and operate in dynamic, fast-paced and
changing economic environment. What does todays
economic environment entail? The E.Conomy The
Now Economy The Global Economy The Arriving
Digital Economy
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The E.conomy
Todays Economic Environment

• E-commerce - commerce accelerated and enhanced by
  information technology, in particular the
  Internet.
• Telecommuting - the use of communications
  technologies (such as the Internet) to work in a
  place other than a central location.
• Virtual workplace - a technology-enabled
  workplace with no walls and no boundaries. One
  can work anytime, anyplace, linked to other
  people and information, wherever they are.

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The E.conomy
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The Now Economy

• Characterized by the __________ customers have to
  the ordering of products and services.
• M-commerce electronic commerce conducted over a
  wireless device such as a cell phone or personal
  digital assistant. Case study

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Wagamama Benefits
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The Global Economy
Todays Economic Environment

• Global economy one in which customers,
  businesses, suppliers, distributors, and
  manufacturers all operate without regard to
  physical and geographical boundaries.
• Transnational firms produce and sell products
  and services in countries all over the world.

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The Global Economy
Todays Economic Environment

• Figure 1.2 Total Import and Export Figures, 1998
  to 2000 (millions of Canadian dollars)
  page 9

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The Arriving Digital Economy
Todays Economic Environment

• Digital economy marked by the electronic
  movement of all types of information including
  physiological information such as
• Voice recognition
• Speech synthesization
• Biometrics
• Holograms

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Information as a Key Resource
Information is one of the three components of
MIS. Information leads to knowledge and
knowledge is power. Knowledge comes from having
timely access to information and knowing what to
do with it.
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• There are three aspects to information
• Data V.S. Information.
• Personal dimensions of information.
• Organizations dimensions of information.

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Data versus Information
Data and Information
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Personal Dimensions of Information
Figure 1.3 Personal Dimensions of
Information page 10
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Organizational Dimensions of Information

• Information flows
• Information granularity and
• What information describes.

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Organizational Dimensions of Information
Granularity

• Information granularity refers to the extent of
  __________ within the information.

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Organizational Dimensions of InformationWhat
information describes

• What the information describes can include
• Internal information specific operational
  aspects of the organization.
• External information the environment
  surrounding the organization.
• Objective information something that is
  __________.
• Subjective information something that is
  __________.

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People as a Key Resource

• When it comes to you (the people) there are two
  important issues to be aware of
• Information and technology literacy.
• You ethical responsibilities.

• People
• Set goals
• Carry out tasks
• Make decisions
• Serve customer
• Provide a stable and reliable technology
  environment.

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Information and Technology Literacy

• A Technology-literate knowledge worker knows how
  and when to apply technology.
• HOW is knowing what technology to buy and how to
  exploit it benefits.
• When is knowing the right time to apply
  technology.

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Information and Technology Literacy

• Information-literate knowledge workers
• Define what information they need.
• Know how and where to obtain information.
• Understand the information.
• Act appropriately based on the information to
  help the organization achieve the greatest
  advantage.

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Your Ethical Responsibilities

• Ethics the principals and standards that guide
  our behavior toward other people.
• Ethics are different from laws as they are a
  matter of personal interpretation.
• Ethics have a right and wrong outcome according
  to different people.

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Which ones are ethical / legal or not?

• Consider
• Copying software you purchased, making copies for
  your friends and charging them for the copies.
• .
• Making extra backup copies.
• Giving out the phone numbers of your friends and
  relatives without their permission to a provider
  of some sort.

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Your Ethical Responsibilities
Electronic Mail or Expensive Mail?(p. 17)
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IT as a Key Resource
Information Technology is any computer-based tool
that people use to work with information and
__________ the information and information
processing needs of an organization.
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• There are two basic categories of technology
• Hardware physical devices that make up a
  computer.
• Software set of instructions that the hardware
  executes to carry out a specific task.

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Decentralized Computing and Shared Information

• Shared
• Information

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Roles and Goals of Information Technology
Roles and Goals of IT relates to the reasons you
wish to buy, create, implement, use, and
integrate IT into your business strategy.
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Roles and Goals of IT
Roles and Goals of Information Technology
See figure 1.8

1. Increase employee productivity
2. Enhance __________ making
3. Improve team collaboration
4. Create business partnerships and alliances
5. Enable __________ reach
6. Facilitate organizational transformation

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6 - Facilitate Organizational Transformation
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• Read the case study on p. 3 - Information
  Technology at Ritz-Carlton Hotels Helps Staff
  Deliver Excellent Service Quality. 
• How many of the roles and goals of technology has
  the Ritz-Carlton accomplished?  How have they
  accomplished them?