Tampering data Gexa energy, lp Michael Matlock, Director Operations Rosemary Troxle, Manager Regulat

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Tampering data Gexa energy, lpMichael Matlock,
Director OperationsRosemary Troxle, Manager -
Regulatory

• Project No. 37291 Rulemaking Relating to Meter
  Tampering
• Public Utility Commission of Texas
• November 6, 2009

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Tampering Allegations Increasing
Number of Customers with Tampering Charges,
Cancel/Rebill
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Tampering Charges Increasing
Kilowatt Hours with Cancel/Rebill
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Customers Charged for Extended Periods of Time
Average Number of Months Cancel/Rebilled
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TDU Cancel/Rebill Practices Varied
Total kWh Cancel/Rebilled by Length of Time (Jan
2008 July 2009)
AEP
CenterPoint
Oncor
TNMP
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Cost Recovery From Customer
Average Customer Bill for Tampering

• Residential 900
• Commercial 6,000

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Cost Recovery From Customer contd
Some Customers Pay

• 48 paid their bill
• 66 of commercial customers paid
• Average Bill Paid - 3,300
• 46 of residential customers paid
• Average Bill Paid - 540

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Cost Recovery From Customer contd
Some Customers Dont Pay

• 52 did not pay their bills
• 34 of commercial customers did not pay
• Average Unpaid Bill - 11,000
• 54 of residential customers did not pay
• Average Unpaid Bill - 1,200
• 99 of those who did not pay switched away or
  were disconnected
• 1 disputing bill, still customers

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Cost Recovery From Customers contd
Tampering as of Gexa Bad Debt 2008 3 2009
6 TDU Charge/Fee Portion of Gexa Tampering Bad
Debt 2008 50 2009 51
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Cost Recovery From Customers contd
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Cost Recovery Experience
Commercial Customer

• TDU finds tampering
• Meter read was 0 kWh for 36 months
• REP automatically paid TDU for TDU charges
  tampering fees 13,000
• TDU Cancel/rebills REP for 36 months of energy
  usage 829,141 kWh
• REP billed customer for energy usage TDU
  charges/fees 164,600
• Customer paid REP 0
• TDU evidence affidavit dated 6 months later
• DA refused to prosecute