Human beings, by changing the inner attitudes of their minds, can change the outer aspects of their

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Human beings, by changing the inner attitudes of
their minds, can change the outer aspects of
their lives.William James (1842 - 1910)

• Agenda
• Please Silence Your Cell Phone ?
• Questions Announcements
• Attitudes, Self-Concept, Values, Ethics
• Reminders

2
Learning Objectives

• Explain How Attitudes Affect Behavior and
  Performance.
• Describe How to Change your Attitudes.
• List Six Job Satisfaction Determinants.
• Determine Impact of Positive Self-Concept and How
  it Affects Behavior and Performance.
• Understand Managers and Employees Expectations
  Affect Performance.
• Demonstrate How to Develop a more Positive
  Self-Concept.
• Identify Personal Values.
• Compare Three Levels of Moral Development.

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Whats Your Attitude About

• College (in General)?
• UCF College of Business Administration?

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LO 1 How Attitudes Affect Behavior and
Performance

• Attitude Strong Beliefs and Feelings
• Based on Experiences
• Positive, Neutral, or Negative
• Management Attitudes and Performance
• Theory X (Negative), and Theory Y (Positive)
• Pygmalion Effect
• Managers Positive Attitude Results in High
  Performance
• Managers Negative Attitude Results in Low
  Performance

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Pairs Discussion

• Think of and Share Two Examples of When Your
  Attitudes Affected Your Performance
• One Example of Positive Attitude
• One Example of Negative Attitude
• Examples of When You Lived Up to, or Down to,
  Someone Elses Expectations of Your Performance

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LO2 How to Change Attitudes(Page 79, Exhibit
3-1)

• Your Attitude
• Identify Your Attitude Be Conscious Of It
• Make Conscious Effort to Change
• Think for Yourself Dont Automatically Adopt
  Others Attitudes
• Employee Attitude
• Give Employees Feedback
• Accentuate Positive Conditions
• Provide Consequences
• Be Positive Role Model

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LO3 Six Job Satisfaction Determinants

• How Well Are Your Expectations Met?
• Determinants of Satisfaction
• Satisfaction With the Work Itself
• Pay
• Growth and Upward Mobility
• Supervision
• Coworkers
• Attitude Towards Work in General

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Activity On Paper, Write Specific Job Youve Had

• List the 6 Determinants As Follows
• Satisfaction With the Work Itself
• Pay
• Growth and Upward Mobility
• Supervision
• Coworkers
• Attitude Towards Work in General
• Evaluate Your Satisfaction With This Job on Each
  of the Determinants (5High 1Low)
• Total Your Score, then Divide by 6 to Get Average
  Score

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LO 4 Impact of Self-Concept on Performance

• Self-Concept Overall Attitude About Self
• Self-Efficacy Belief of Chances for Success in
  a Given Situation
• Self-Fulfilling Prophecy What You Believe of
  Self, or of Others, Tends to Happen
• Positive Self-Concept Tends to Contribute to
  Higher Performance

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LO 5 How Expectations Affect Performance

• Turn to Your Neighbor and Discuss
• Examples of When You Lived Up to (or Down to)
  Your Own Expectations
• This is Self-Efficacy Leading to Self-Fulfilling
  Destiny!)

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LO 6 Develop More Positive Self-Concept

• View Mistakes as a Learning Experience
• Accept Failure and Bounce Back
• Control Negative Behavior and Thoughts
• Use Religious and Spiritual Beliefs
• Individually Answer Which of These Guidelines
  Do You Need to Work on the Most?

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LO 7 Identify Your Personal Values

• Values Things That Are Important and Shape the
  Standards By Which We Live
• Guidelines for Leading From Spiritual
  Perspective
• Know Thyself
• Act With Authenticity and Congruency
• Respect and Honor Beliefs of Others
• Maintain a Spiritual Practice

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LO 8 Three levels of Moral Development

• Different Personality Traits Lead to Ethical or
  Unethical Behavior
• Moral Development Choosing to Do Right Thing
  Three Levels
• Preconventional Level Self Interest
  Consequences Determine Behavior
• Conventional Level Behavior Based on Group
  Norms
• Postconventional Level Behave Based on
  Universal Principles of Right and Wrong

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Unethical Behavior

• Likely to Occur in Highly Competitive and
  Unsupervised Situations
• How People Justify Unethical Behavior
• Moral Justification
• Displacement of Responsibility
• Diffusion of Responsibility
• Advantageous Comparison
• Disregard or Distort Consequences
• Attribution of Blame
• Euphemistic Labeling
• Pairs Choose One Develop and Example

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Guides to Ethical Decisions

• Proud to Tell Stakeholder (Mother) About Your
  Decision?
• Golden Rule
• Ask Ethical Person for Opinion of Your Decision
• Rotary Internationals Four-Way Test
• Truth?
• Fair to All Concerned?
• Build Good Will and Friendship?
• Beneficial to All Concerned?

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Did You Learn?

• Explain How Attitudes Affect Behavior and
  Performance.
• Describe How to Change your Attitudes.
• List Six Job Satisfaction Determinants.
• Determine Impact of Positive Self-Concept and How
  it Affects Behavior and Performance.
• Understand Managers and Employees Expectations
  Affect Performance.
• Demonstrate How to Develop a more Positive
  Self-Concept.
• Identify Personal Values.
• Compare Three Levels of Moral Development.

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Reminders

• Next Class Chapter 3 Team Exercises
• Coming Soon
• Read Chapter 11 Networking
• Complete Webcourse Self-Assessment