17th EUROPEAN SOCIAL SERVICES CONFERENCE Quality and Performance in Social Services better outcomes

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17th EUROPEAN SOCIAL SERVICES CONFERENCEQuality
and Performance in Social Services better
outcomes for peoplePrague, 22-24 June 2009
The challenge of promoting quality in active
social and employment integrationAgnes Simonyi
Institute of Social Policy and Labour - Budapest
www.szmi.hu
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Roadmap

• What services for active social integration
• How to integrate employment and social services
  (infrastucture, funding, competences, traditions)
  
• The question of quality of and access to
  personalized activating services
• Local administrations facing the challenge

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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Active integration as public policy and local
intervention

• Integrate professional and financial means of
  social policy, employment policy, childcare
  institutions, housing, public transport
• Give up both silo approach of sectoral
  development (above) and fragmented local
  administration of different social services
• Employment services organized on a standardized
  basis in a centralized structure / social
  services with loose (methodological) standards
  in a decentralized municipality based system

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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AI - combining employment and social services

• Beside classical earlier active labour market
  measures (training, business start up, wage
  support, others) counselling, mentoring,
  support to employability, support to housing and
  family problems (different professional
  competences and traditions!)
• Public work schemes (with uneven territorial
  possibilities!)
• Conditionality of benefits (conflicts between the
  working poor and benefit recepients!)

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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Enriching/enlarging competences basic condition
of quality

• Social work competences in labour market services
• Labour market information and knowledge for
  social workers
• Knowledge of combined service provision for new
  actors (NGOs, civil organizations, public work
  management)

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Personalized services investment in quality

• Case management in frame of AI
• Building up step by step plans corresponding to
  the differentiated needs
• Coordination of different services during
  different phases of the integrating processes
  according to the different needs
• Find the link between the problems of exclusion
  missing capacities and skills, housing problem,
  transport, child and elderly care, health, debts,
  drug, acohol

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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Personalized services managing complex problem
solving

• Find the link and procedures between the solution
  of the problems through the different services
• Training and retraining with the support of
  employment services
• Solving housing problems through municipalities,
  charity organizations, NGOs, CSR
• Finding health services, harm reduction of drug
  and alcohol
• Debt relief at municipalities, banks
• Child care facilities, elderly care and
  municipalities, NGOs
• Entering the job market through public works,
  sheltered jobs, transit jobs in NGOs,
  voluntary work, open LM
• Organize and monitor the clients pathway through
  the necessary support and problem solving phases
  with the enlarged competences of the service
  providers

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Conditions to build up personalized services

• Bringing employment service infrasructure and
  personel near to municipalities (to social
  service delivery)
• Assure the necessary enlarged competences in all
  steps, at all providers in the complex problems
  solving process
• Assure integrated database of service provisions
  ( benefits)
• Cost-benefit calculations based on standards of
  service provision in all steps and on output
  indicators

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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What type of cost-benefit analysis?

• Measure direct costs at the different service
  providers
• Measure input of resources used in cooperation in
  terms of time, money and knowledge
• Establish indicators of expected outcome (value
  for money)at the different providers in terms
  of obtained skills, abstention from alcohol,
  support to caring, debt management, visiting
  medical services, participation in LM programs
• But work out also indicators of contribution to
  the final/long term outcome of the step by step
  problem solving!
• Whether and how training, health, mental health
  services, caring services, helped to become
  integrated member of local communities, to become
  employable, to enter some forms of the job
  market
• The importance of monitor integrated service
  provision at local level where this final outcome
  can be evaluated!

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Challenges for local administration to assure
quality and access

• Institutional promote cooperation of locally
  organized social services with LM services
• Human resources training of personel for case
  management and participation in it
• Cover service needs of the whole of the local
  community (working poor and inactifs)
• Financial administration integrate all types of
  funding (education, health, housing, transport,
  etc) from all sources (public, private, ESF)
• Social - assure continous monitoring and
  evaluation of active social integration activities

Institute of Social Policy and Labour - Budapest
www.szmi.hu
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• Thank you for your attention!
• Agnes Simonyi
• www.szmi.hu