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Harmonizing Location, Areas Served

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... indeed serve people from outside the Ottawa area, as long as they can get ... say they serve the GTA' meaning perhaps City of Toronto and Peel Region but ... – PowerPoint PPT presentation

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Title: Harmonizing Location, Areas Served


1
Harmonizing Location, Areas Served Boundaries
  • InformOntario Webinar October 20th, 2009
  • John Allec, CRS Findhelp Information Services

2
INTERSECTION
  • The major street crossing closest to an
    organization or program address
  • AIRS recommended element Travel Information,
    such as cross streets and public transportation
    information.

3
INTERSECTION
  • For general, quick reference -- not for precise
    location.
  • So list a major corner most people would be
    familiar with, not the actual closest
    intersection.
  • Leave blank where there is no site address.
  • For consistency, you should settle beforehand the
    major streets that you want to include (perhaps
    the bolded streets on a local map)

4
INTERSECTION
  • List the north/south street, followed by the word
    and and then the west/east street.
  • Do not use characters like / or -- those
    can cause technical problems.
  • Always include appropriate direction indicators
    (York St W or rue York Ouest) even where
    buildings are on the corner of a dividing line.
  • (Buildings on the south and east sides of a
    street are usually odd-numbered on the north and
    west sides even-numbered.)

5
INTERSECTION
  • Examples
  • Trent St and York Blvd W
  • rue Trent et boulevard York Ouest
  • Concession Rd, 1 km west of Guelph Line
  • chemin Concession, 1 km à louest de Guelph Line

6
LOCATION
  • The appropriate city, town, suburb, neighbourhood
    or (sometimes) region indicating where an
    organization or service is based
  • AIRS recommended element
  • Travel Information, such as cross streets, public
    transit information or other information to
    facilitate travel to the location.
  • In CIOC Located in Community field

7
LOCATION
  • Based on the SITE ADDRESS,
  • select one value (only) from the Communities
    Table,
  • the lowest and most precise value available.

8
LOCATION
  • Where confidentiality is crucial (e.g. an
    assaulted womens shelter)
  • a vaguer, higher-level Community can be entered
    (Niagara Region, for example, instead of St
    Catharines).

9
LOCATION
  • Where there is no site address listed
  • (e.g. for some virtual services),
  • try to determine if a home community is publicly
    known (from MAIL ADDRESS perhaps).
  • If not, select Ontario (or even Canada) for
    province-wide or nation-wide services.
  • Choosing Null for Location (in CIOC) is not an
    option…. Records will not show up at all on
    211Ontario.ca (e.g.) if any community is
    specified in the search.

10
AREAS SERVED
  • The searchable value or values selected from the
    Communities Table that cover the entire catchment
    area for a service.
  • All records must have at least one Areas Served
    value.
  • AIRS required element
  • Geographic area served

11
AREAS SERVED
  • These values are used for geographical searching
    on sites such as 211Ontario.ca.
  • But they are not be displayed to the user.
  • You must select one or more values (from the
    Communities Table), so that every part of an
    agencys catchment area is represented and
    searchable.

12
AREAS SERVED
  • If in doubt, choose a higher value. That does
    mean the Areas Served values may include more
    area than the true catchment area, but that is
    okay.
  • Consider the province-wide system and be
    practical and flexible.

13
AREAS SERVED
  • Code only for the practical catchment area,
    rather than what might be the formal or official
    boundaries.
  • (Formal or official boundaries must be displayed
    to the user, so those are entered separately into
    BOUNDARIES.
  • For a general hospital, for example, only code
    for its surrounding region (e.g. Peterborough
    County), and not stretching out into areas that
    surround other similar hospitals in neighbouring
    regions (such as Hastings County).
  • If the hospital insists they serve all of
    Ontario, you can list Ontario as text in
    BOUNDARIES. That will not affect geographical
    searching.

14
AREAS SERVED
  • A childrens hospital, though, could be coded for
    a large area like Eastern Ontario if there are
    no others in eastern Ontario. But you would
    usually not list Ontario, as there are other
    children's hospitals in the province.
  • On the other hand, the Bob Rumball Home for the
    Deaf (in Barrie) is the only such facility for
    older adults in Canada, so it is suitable that it
    have the value Canada.

15
BOUNDARIES
  • A statement read by the user describing the
    catchment area or physical boundaries within
    which a service is available.
  • On 211Ontario.ca, for example, this is the only
    catchment area information displayed (though with
    the tag Area served).
  • AIRS required element
  • Geographic area served

16
BOUNDARIES
  • The practice traditionally in Ontario has been to
    usually enter something in this field.
  • But that needs to change. The standard is now
    that in the majority of records, this field
    should be left blank.

17
BOUNDARIES
  • Boundaries should only be entered
  • where there are official or practical
    restrictions as to where potential clients live
    and can be served, for example most food banks.
    Those outside those boundaries cannot be served,
    those within the boundaries will be served if
    they are otherwise eligible.
  • or where it is helpful to clarify that there are
    no restrictions, despite a geographically-specific
    name for example.

18
BOUNDARIES
  • Many services we list typically provide their
    services regardless of where the potential client
    is situated, as long as they can make their way
    to the agency, e.g.
  • child care centres
  • long term care facilities
  • homeless shelters
  • housing services
  • walk-in clinics
  • meal programs

19
BOUNDARIES
  • For most such services, Boundaries should be
    left blank, and no catchment area will be
    displayed to users of 211Ontario.ca, for example.
  • The understanding is that if there is no
    catchment area specified, where the potential
    client lives is not an issue.

20
BOUNDARIES
  • A big challenge for all of us is that if an
    agency is asked if they have a catchment area,
    they often feel that they must provide you with
    one perhaps something vague like Ottawa area.
  • That is typically not useful for anyone, and is
    often technically not true so therefore
    problematic. (They will indeed serve people from
    outside the Ottawa area, as long as they can get
    there).
  • Such feedback should be clarified and ignored.

21
BOUNDARIES
  • If there is a catchment area you should alert
    users about, enter any text in BOUNDARIES that
    best describes this.
  • This might be
  • a neighbourhood, town or city
  • a formal or an informal region
  • a large area such as Ontario or Canada
  • a set of street boundaries
  • a set of postal codes
  • or any other type of text.

22
BOUNDARIES
  • Crafting the BOUNDARIES text
  • Be as wordy as you need to be, as this
    information should be exact and thorough --
    within reason. For very complex boundaries, you
    can use something like Parts of… or Eastern
    half of Ward 21.
  • There is no need to match how names are listed in
    the Communities Table (e.g. use City of
    Hamilton rather than the Communities Tables
    Hamilton (City of).
  • In some cases, the text displayed in BOUNDARIES
    will just repeat the value hidden in AREAS
    SERVED. But you must enter both.

23
BOUNDARIES
  • STREET OUTLINES
  • Where the catchment area is best described as the
    boundaries of four streets, order those as north,
    south, west, east, and indicate which is which
  • Abbey Dr (north) to Lake Ontario (south) Park
    Lane (west) to Runaway Blvd W (east)
  • List street names in full with any direction
    indicators, e.g. York St W.

24
BOUNDARIES
  • Be scrupulous with phrases like Greater Toronto
    Area.
  • Many agencies say they serve the GTA meaning
    perhaps City of Toronto and Peel Region but
    then you find out they cant send anyone to
    Halton Region, York Region or Durham Region.

25
  • Questions???
  • John Allec
  • jallec_at_findhelp.ca
  • 416-392-4572
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