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Beyond Four Walls: Hospitality Management Research and Information Literacy

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Let's look beyond books: DVDs and videos are especially useful, e.g. Secrets of the CIA, Executive ... Also ebooks, photos, market research reports and more ... – PowerPoint PPT presentation

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Title: Beyond Four Walls: Hospitality Management Research and Information Literacy


1
Beyond Four Walls Hospitality Management
Research and Information Literacy
  • Oct. 7, 2005 Prof. Monica Berger
  • mberger_at_citytech.cuny.edu

2
Presentation overview
  • Traditional library/HM dept. liaisonship
  • The library research landscape for HM students
    and faculty
  • Information literacy, Middle States, and
    assessment

3
Library/department liaisonship
  • Typically, one library faculty member liaisons to
    each department for both instruction and
    selection
  • For HM, these two functions are split between two
    library faculty members
  • Prof. Sharon Swacker for selection and
  • Prof. Monica Berger for instruction

4
Library/department liaisonship
  • Prof. Sharon Swacker, selection (purchasing of
    materials) sswacker_at_citytech.cuny.edu, x5496
  • Lets look beyond books
  • DVDs and videos are especially useful, e.g.
    Secrets of the CIA, Executive Housekeeping videos
  • New trade magazines, journals, newsletters

5
Library/department liaisonship
  • Instruction for HM is provided by
  • Prof. Monica Berger, mberger_at_citytech.cuny.edu,
    x5488
  • Class materials are captured on our website under
    Instruction gt Instructional support and online
    tutorials. Within the webpage, go to gtgt
    Information for Students and then gtgtgt Hospitality

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Library/department liaisonship
  • Instruction typically is a one-shot workshop, one
    to two hours depending on class or time
    constrictions
  • Instruction for HM 101 is based on Industry
    Profile project
  • Instruction for HM 801 is free-form based on
    students research topics this will likely
    evolve

8
The research landscape
  • Heres a broad overview of our resources with a
    focus on faculty bibliographic research
  • I will note which resources are not appropriate
    for students

9
The research landscape
  • CUNY Online catalog
  • Does not require login or authentication
  • Defaults to City Tech holdings on campus
  • Defaults to CUNY-wide holdings off campus

10
The research landscape
  • CUNY Online catalog
  • Points to library resources in all media
  • Provides some links to specific digital media,
    particularly online government documents

11
The research landscape
  • CUNY Online catalog
  • Highly structured information names of authors
    and organizations and subjects are tightly
    controlled to be consistent and browsable,
    highest level of human mediation in organization
    and indexing of content
  • Searches very differently than full-text content
    that is searched by an Internet search engine

12
The research landscape
  • CUNY Online catalog
  • Defaults to keyword search
  • Good for unknown item searching
  • Imprecise quick and easy like Google

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The research landscape
  • CUNY Online catalog
  • How do we search more precisely?
  • Search by subject but do we know the precise way
    that the subject is given?

17
The research landscape
  • CUNY Online catalog
  • Easiest solution is to find one relevant record
    and select its subject

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The research landscape
  • CUNY Online catalog
  • The subject turns out to be
  • Cookery (Fish) (who would have ever guessed that
    one?)
  • Click on hyperlinked subject heading for easy
    retrieval

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The research landscape
  • CUNY Online catalog
  • Select title for information about book
  • Select holdings for call number/location and
    availability

23
The research landscape
  • CUNY Online catalog
  • 3314 items (probably mostly books) under TX
    (Hospitality Management) call number plus more
    under other call numbers
  • Browse the collection by call number
  • Wine books behind closed stacks under call number
    TP5XX
  • New titles reports coming next year

24
The research landscape
  • Access beyond City Tech and CUNY
  • Can borrow from any CUNY library
  • Interlibrary loan from any U.S. library (not for
    students)
  • How do I find books and other materials beyond
    CUNY?

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The research landscape
  • Databases and electronic resources
  • Mostly ejournals in aggregate databases
  • Also ebooks, photos, market research reports and
    more …

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The research landscape
  • Databases and electronic resources
  • Hospitality Tourism Index (EBSCO)
  • Not full-text
  • Points to non-Ebsco full-text as well as online
    catalog via SFX

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The research landscape
  • Hospitality Tourism Index (EBSCO) combines the
    records of three collections
  • Cornell Universitys former Hospitality database
  • Articles in Hospitality and Tourism (AHT),
    formerly co-produced by the Universities of
    Surrey and Oxford Brookes
  • Lodging, Restaurant Tourism Index (LRTI),
    formerly produced by Purdue University
  • Contains more than 490,000 records from 500
    titles, with coverage dating as far back as 1965

43
The research landscape
  • Hospitality Tourism Index (EBSCO) will point to
    articles that are not available online

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The research landscape
  • Hospitality periodical literature not all online
    my guess is 60 online
  • Use the online catalog to find out which
    periodicals are in the library and what the dates
    of coverage are we have most HM periodicals

48
The research landscape
  • Ebsco Business Source Premiere
  • Has variety of information not available in
    Hospitality Tourism Index including
  • market research reports
  • industry reports
  • country reports
  • company profiles
  • SWOT analyses
  • Full text for 8,200 serials and full text back to
    1965

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The research landscape
  • Lexis-Nexis
  • Newspaper, magazine, and newsletter articles
  • Not easy to start using must select
  • News category and
  • News source

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The research landscape
  • Home access to electronic resources
  • Via the green houses on the database page
    (Hospitality Tourism Index not available
    off-campus now). Need to enter library ID for
    each resource
  • Via the CUNY Portal, http//www.cuny.edu Must
    register initially. One login only
  • Proxy server will be available later this
    academic year. Will simplify access.

56
The research landscape
  • Workshops are available both as scheduled and
    unscheduled for faculty and students, see our
    workshops page under Instruction

57
Information literacy, Middle States, and
assessment
  • Middle States involves both a self-study next
    year including a strategic planning process and
    an actual visit the following year
  • Information literacy and assessment of
    information literacy, major focus of Middle
    States

58
Information literacy, Middle States, and
assessment
  • What is Information Literacy?
  • Information literacy is a set of abilities
    requiring individuals to "recognize when
    information is needed and have the ability to
    locate, evaluate, and use effectively the needed
    information."

59
Information literacy, Middle States, and
assessment
  • An information literate student can
  • determine the nature and extent of the
    information needed

60
Information literacy, Middle States, and
assessment
  • An information literate student can
  • determine the nature and extent of the
    information needed
  • access needed information effectively and
    efficiently

61
Information literacy, Middle States, and
assessment
  • An information literate student can
  • determine the nature and extent of the
    information needed
  • access needed information effectively and
    efficiently
  • evaluate information and its sources critically
    and incorporate selected information into his or
    her knowledge base and value system

62
Information literacy, Middle States, and
assessment
  • An information literate student can
  • determine the nature and extent of the
    information needed
  • access needed information effectively and
    efficiently
  • evaluate information and its sources critically
    and incorporate selected information into his or
    her knowledge base and value system
  • use information effectively to accomplish a
    specific purpose

63
Information literacy, Middle States, and
assessment
  • An information literate student can
  • determine the nature and extent of the
    information needed
  • access needed information effectively and
    efficiently
  • evaluate information and its sources critically
    and incorporate selected information into his or
    her knowledge base and value system
  • use information effectively to accomplish a
    specific purpose
  • understand many of the economic, legal, and
    social issues surrounding the use of information
    and access and use information ethically and
    legally (from the ACRL Information Literacy
    Competency Standards)

64
Information literacy, Middle States, and
assessment
  • Profile of an information literate student from
    Middle States
  • Source Middle States Association of Colleges and
    Schools. Commission on Higher Education .
    Developing research communication skills
    guidelines for information literacy in the
    curriculum. Philadelphia, PA Middle States
    Commission on Higher Education, 2003.

65
Information literacy, Middle States, and
assessment
  • Who is responsible for teaching Information
    Literacy?
  • Both the HM faculty as well as library faculty
  • Middle States will focus primarily on teaching
    (HM) faculty because
  • Information Literacy must be integrated
    throughout curriculum

66
Information literacy, Middle States, and
assessment
  • What is the librarys role here?
  • Ideally, library faculty (Berger), should provide
    input for all syllabi re. research components and
    integration of research into student writing and
    projects
  • Instruction for HM101 and HM801 rich in
    Information Literacy
  • Library instruction reinforces classroom
    instruction on plagiarism and citing sources

67
Information literacy, Middle States, and
assessment
  • How do we achieve integration of Information
    Literacy into the curriculum?
  • Collaboration between library and HM faculty on
    student projects and writing that help faculty
    with assignments with outcomes that help students
    to become information literate

68
Information literacy, Middle States, and
assessment
  • How do we achieve integration of Information
    Literacy into the curriculum?
  • Exercises that involve point of view or opposing
    viewpoints and relating how different resources
    reflect opposing viewpoints, e.g. National
    Restaurant Association on fast food and obesity
    concerned about food labeling and lawsuits but
    not consumer-driven VERSUS sources in non-HM
    media

69
Information literacy, Middle States, and
assessment
  • How do we achieve integration of Information
    Literacy into the curriculum?
  • Assignments that Work! Worksheet We can use this
    in developing assignments that help develop
    Information Literacy skills

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Information literacy, Middle States, and
assessment
  • Maybe you are already integrating Information
    Literacy into your curriculum …
  • Industry profiles fairly rich
  • General Education initiatives related to
    Information Literacy critical thinking/writing.
    Here is a presentation for the CUNY-wide
    committee on General Education connecting General
    Education and Information Literacy.

72
Information literacy, Middle States, and
assessment
  • Information Literacy and library instruction
    relating to HM101 Industry Profile. I select a
    bankrupt company and have students tell me how
    they would research the company if they had an
    interview. Objectives
  • Reevaluate love of Google as be-all and end-all
  • Relate research to life-skills and lifelong
    learning
  • Consider audience for corporate website
  • Analyze and evaluate a corporate website
  • Compare content on corporate website to published
    media and understand the difference between
    unpublished and published content
  • Identify why corporate website buries bankruptcy
    info, begin to relate information resources to
    point of view

73
Information literacy, Middle States, and
assessment
  • Were just at the beginning of this process
  • Inventory of syllabi desirable
  • More collaboration
  • How will we achieve assessment of Information
    Literacy?
  • Need to develop a rubric with concrete outcomes.
    Well want to look at Middle States Learning
    Goals across Academic Levels
  • Compare 1st semester students to AS and BS
    students?

74
Information literacy, Middle States, and
assessment
  • For future reading Sigala, M., Baum, T., .
    (2003). Trends and issues in tourism and
    hospitality higher education Visioning the
    future. Tourism Hospitality Research, 4(4),
    367-377. Retrieved Oct 05, 2005, from Hospitality
    Tourism Index database.
  • Emphasizes importance of information
    literacy/knowledge management as skills that HM
    faculty need to teach students in the current
    Information Society
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