Beyond Four Walls: Hospitality Management Research and Information Literacy

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Beyond Four Walls Hospitality Management
Research and Information Literacy

• Oct. 7, 2005Prof. Monica Berger
• mberger_at_citytech.cuny.edu

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Presentation overview

• Traditional library/HM dept. liaisonship
• The library research landscape for HM students
  and faculty
• Information literacy, Middle States, and
  assessment

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Library/department liaisonship

• Typically, one library faculty member liaisons to
  each department for both instruction and
  selection
• For HM, these two functions are split between two
  library faculty members
• Prof. Sharon Swacker for selection and
• Prof. Monica Berger for instruction

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Library/department liaisonship

• Prof. Sharon Swacker, selection (purchasing of
  materials) sswacker_at_citytech.cuny.edu, x5496
• Lets look beyond books
• DVDs and videos are especially useful, e.g.
  Secrets of the CIA, Executive Housekeeping videos
• New trade magazines, journals, newsletters

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Library/department liaisonship

• Instruction for HM is provided by
• Prof. Monica Berger, mberger_at_citytech.cuny.edu,
  x5488
• Class materials are captured on our website under
  Instruction gt Instructional support and online
  tutorials. Within the webpage, go to gtgt
  Information for Students and then gtgtgt Hospitality

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Library/department liaisonship

• Instruction typically is a one-shot workshop, one
  to two hours depending on class or time
  constrictions
• Instruction for HM 101 is based on Industry
  Profile project
• Instruction for HM 801 is free-form based on
  students research topics this will likely
  evolve

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The research landscape

• Heres a broad overview of our resources with a
  focus on faculty bibliographic research
• I will note which resources are not appropriate
  for students

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The research landscape

• CUNY Online catalog
• Does not require login or authentication
• Defaults to City Tech holdings on campus
• Defaults to CUNY-wide holdings off campus

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The research landscape

• CUNY Online catalog
• Points to library resources in all media
• Provides some links to specific digital media,
  particularly online government documents

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The research landscape

• CUNY Online catalog
• Highly structured information names of authors
  and organizations and subjects are tightly
  controlled to be consistent and browsable,
  highest level of human mediation in organization
  and indexing of content
• Searches very differently than full-text content
  that is searched by an Internet search engine

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The research landscape

• CUNY Online catalog
• Defaults to keyword search
• Good for unknown item searching
• Imprecise quick and easy like Google

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The research landscape

• CUNY Online catalog
• How do we search more precisely?
• Search by subject but do we know the precise way
  that the subject is given?

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The research landscape

• CUNY Online catalog
• Easiest solution is to find one relevant record
  and select its subject

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The research landscape

• CUNY Online catalog
• The subject turns out to be
• Cookery (Fish) (who would have ever guessed that
  one?)
• Click on hyperlinked subject heading for easy
  retrieval

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The research landscape

• CUNY Online catalog
• Select title for information about book
• Select holdings for call number/location and
  availability

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The research landscape

• CUNY Online catalog
• 3314 items (probably mostly books) under TX
  (Hospitality Management) call number plus more
  under other call numbers
• Browse the collection by call number
• Wine books behind closed stacks under call number
  TP5XX
• New titles reports coming next year

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The research landscape

• Access beyond City Tech and CUNY
• Can borrow from any CUNY library
• Interlibrary loan from any U.S. library (not for
  students)
• How do I find books and other materials beyond
  CUNY?

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The research landscape

• Databases and electronic resources
• Mostly ejournals in aggregate databases
• Also ebooks, photos, market research reports and
  more

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The research landscape

• Databases and electronic resources
• Hospitality Tourism Index (EBSCO)
• Not full-text
• Points to non-Ebsco full-text as well as online
  catalog via SFX

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The research landscape

• Hospitality Tourism Index (EBSCO) combines the
  records of three collections
• Cornell Universitys former Hospitality database
• Articles in Hospitality and Tourism (AHT),
  formerly co-produced by the Universities of
  Surrey and Oxford Brookes
• Lodging, Restaurant Tourism Index (LRTI),
  formerly produced by Purdue University
• Contains more than 490,000 records from 500
  titles, with coverage dating as far back as 1965

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The research landscape

• Hospitality Tourism Index (EBSCO) will point to
  articles that are not available online

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The research landscape

• Hospitality periodical literature not all online
  my guess is 60 online
• Use the online catalog to find out which
  periodicals are in the library and what the dates
  of coverage are we have most HM periodicals

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The research landscape

• Ebsco Business Source Premiere
• Has variety of information not available in
  Hospitality Tourism Index including
• market research reports
• industry reports
• country reports
• company profiles
• SWOT analyses
• Full text for 8,200 serials and full text back to
  1965

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The research landscape

• Lexis-Nexis
• Newspaper, magazine, and newsletter articles
• Not easy to start using must select
• News category and
• News source

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The research landscape

• Home access to electronic resources
• Via the green houses on the database page
  (Hospitality Tourism Index not available
  off-campus now). Need to enter library ID for
  each resource
• Via the CUNY Portal, http//www.cuny.edu Must
  register initially. One login only
• Proxy server will be available later this
  academic year. Will simplify access.

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The research landscape

• Workshops are available both as scheduled and
  unscheduled for faculty and students, see our
  workshops page under Instruction

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Information literacy, Middle States, and
assessment

• Middle States involves both a self-study next
  year including a strategic planning process and
  an actual visit the following year
• Information literacy and assessment of
  information literacy, major focus of Middle
  States

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Information literacy, Middle States, and
assessment

• What is Information Literacy?
• Information literacy is a set of abilities
  requiring individuals to "recognize when
  information is needed and have the ability to
  locate, evaluate, and use effectively the needed
  information."

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Information literacy, Middle States, and
assessment

• An information literate student can
• determine the nature and extent of the
  information needed

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Information literacy, Middle States, and
assessment

• An information literate student can
• determine the nature and extent of the
  information needed
• access needed information effectively and
  efficiently

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Information literacy, Middle States, and
assessment

• An information literate student can
• determine the nature and extent of the
  information needed
• access needed information effectively and
  efficiently
• evaluate information and its sources critically
  and incorporate selected information into his or
  her knowledge base and value system

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Information literacy, Middle States, and
assessment

• An information literate student can
• determine the nature and extent of the
  information needed
• access needed information effectively and
  efficiently
• evaluate information and its sources critically
  and incorporate selected information into his or
  her knowledge base and value system
• use information effectively to accomplish a
  specific purpose

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Information literacy, Middle States, and
assessment

• An information literate student can
• determine the nature and extent of the
  information needed
• access needed information effectively and
  efficiently
• evaluate information and its sources critically
  and incorporate selected information into his or
  her knowledge base and value system
• use information effectively to accomplish a
  specific purpose
• understand many of the economic, legal, and
  social issues surrounding the use of information
  and access and use information ethically and
  legally(from the ACRL Information Literacy
  Competency Standards)

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Information literacy, Middle States, and
assessment

• Profile of an information literate student from
  Middle States
• Source Middle States Association of Colleges and
  Schools. Commission on Higher Education .
  Developing research communication skills
  guidelines for information literacy in the
  curriculum. Philadelphia, PA Middle States
  Commission on Higher Education, 2003.

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Information literacy, Middle States, and
assessment

• Who is responsible for teaching Information
  Literacy?
• Both the HM faculty as well as library faculty
• Middle States will focus primarily on teaching
  (HM) faculty because
• Information Literacy must be integrated
  throughout curriculum

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Information literacy, Middle States, and
assessment

• What is the librarys role here?
• Ideally, library faculty (Berger), should provide
  input for all syllabi re. research components and
  integration of research into student writing and
  projects
• Instruction for HM101 and HM801 rich in
  Information Literacy
• Library instruction reinforces classroom
  instruction on plagiarism and citing sources

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Information literacy, Middle States, and
assessment

• How do we achieve integration of Information
  Literacy into the curriculum?
• Collaboration between library and HM faculty on
  student projects and writing that help faculty
  with assignments with outcomes that help students
  to become information literate

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Information literacy, Middle States, and
assessment

• How do we achieve integration of Information
  Literacy into the curriculum?
• Exercises that involve point of view or opposing
  viewpoints and relating how different resources
  reflect opposing viewpoints, e.g. National
  Restaurant Association on fast food and obesity
  concerned about food labeling and lawsuits but
  not consumer-driven VERSUS sources in non-HM
  media

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Information literacy, Middle States, and
assessment

• How do we achieve integration of Information
  Literacy into the curriculum?
• Assignments that Work! Worksheet We can use this
  in developing assignments that help develop
  Information Literacy skills

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Information literacy, Middle States, and
assessment

• Maybe you are already integrating Information
  Literacy into your curriculum
• Industry profiles fairly rich
• General Education initiatives related to
  Information Literacy critical thinking/writing.
  Here is a presentation for the CUNY-wide
  committee on General Education connecting General
  Education and Information Literacy.

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Information literacy, Middle States, and
assessment

• Information Literacy and library instruction
  relating to HM101 Industry Profile. I select a
  bankrupt company and have students tell me how
  they would research the company if they had an
  interview. Objectives
• Reevaluate love of Google as be-all and end-all
• Relate research to life-skills and lifelong
  learning
• Consider audience for corporate website
• Analyze and evaluate a corporate website
• Compare content on corporate website to published
  media and understand the difference between
  unpublished and published content
• Identify why corporate website buries bankruptcy
  info, begin to relate information resources to
  point of view

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Information literacy, Middle States, and
assessment

• Were just at the beginning of this process
• Inventory of syllabi desirable
• More collaboration
• How will we achieve assessment of Information
  Literacy?
• Need to develop a rubric with concrete outcomes.
  Well want to look at Middle States Learning
  Goals across Academic Levels
• Compare 1st semester students to AS and BS
  students?

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Information literacy, Middle States, and
assessment

• For future reading Sigala, M., Baum, T., .
  (2003). Trends and issues in tourism and
  hospitality higher education Visioning the
  future. Tourism Hospitality Research, 4(4),
  367-377. Retrieved Oct 05, 2005, from Hospitality
  Tourism Index database.
• Emphasizes importance of information
  literacy/knowledge management as skills that HM
  faculty need to teach students in the current
  Information Society