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Effective Business Communication Skills

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Effective Business Communication Skills. Presented by: Phillip Roth. 29 September 2009 ... Effective Business Communication Skills. Effective Report Writing ... – PowerPoint PPT presentation

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Title: Effective Business Communication Skills


1
Effective Business Communication Skills
Presented by Phillip Roth 29 September 2009
2
  • Contents
  • Areas we will cover
  • Polson Higgs Business Advisors
  • Understanding the business context
  • Business communication skills
  • Written communication skills
  • Oral communication skills
  • Team communication skills
  • Problem solving strategies
  • Business information management
  • Developing your skills

Effective Business Communication Skills
3
  • Written Communication Skills
  • Objectives
  • Efficiency
  • Effectiveness

Effective Business Communication Skills
4
  • Effective Report Writing (continued)
  • A good report should be
  • Readable
  • Interesting
  • Well presented
  • No longer than necessary
  • And should have
  • A clear structure
  • Clear conclusions
  • A summary

Effective Business Communication Skills
5
  • Effective Report Writing (continued)
  • Advantages of well written reports
  • Communicate more effectively
  • Contribute to business success by improving
    communication
  • Reinforce a good firm image

Effective Business Communication Skills
6
  • Effective Report Writing (continued)
  • Poorly written reports
  • Waste time of readers
  • Frustrate readers if incomplete
  • Create misunderstanding through ambiguity
  • Lose the confidence of the reader
  • May not be read.

7
  • Short, simple, everyday words.
  • Be precise.
  • Use specific terms avoid abstracts.

KISS Principle
K
eep
t
I
hort
S
imple
S
Use of Words
8
  • Never try to impress.
  • Beware of jargon/technical/professional words.
  • Some long words for variety and precision.
  • Below 10.
  • Avoid ambiguity.

Use of Words
9
  • Be Positive
  • Turn negatives into positives.
  • Avoid Jargon and Clichés
  • Accuracy and Clarity are more important than
    brevity.

Use of Words
10
  • A paragraph is a group of related sentences.
  • The first sentence is a signpost.
  • The average person can only keep 5 to 6 ideas in
    their head at any time.
  • Paragraph length 5 or 6 sentences.

Summary - Paragraphs
11
  • W Number of words.
  • S Number of sentences.
  • X Number of long words (more than two
    syllables).

The Clarity Index
12
  • A yardstick for clear writing used by most
    professional writers.
  • Aim for a Clarity Index of
  • 20 for Notices
  • 25 for Letters and Memos
  • 30 for Reports

Summary Clarity Index
13
  • Oral communication skills
  • Understand the context
  • Empathy with your audience
  • Body language and signals
  • The art of good listening
  • Maintaining eye contact
  • Tips for good listening
  • Practical appreciation

Oral Communication
14
Problem Solving Strategies
VISION PROCESSING GRID
Vision of a Solution
Oral Communication
15
VISION PROCESSING GRID
Vision of a Solution
Oral Communication
16
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