Enterprise Offender Management Implementation Maine Department of Corrections May 2, 2005

1
Enterprise Offender Management ImplementationMain
e Department of Corrections May 2, 2005
2
Introductions

• Dave Packard
• Agency Technology Officer, Maine Department of
  Corrections
• Jon Richard
• IS Support Manager , Maine Department of
  Corrections
• Tom Demerson
• Director, Correctional Services Practice, xwave
• Mary Lou Smith
• Solutions Consultant, xwave

3
Background

• Since 2002, the Maine DOC and xwave have
  collaborated on the implementation of a web-based
  statewide OMS CORIS.
• This presentation will provide an overview of
  this project, with focus on
• Business Drivers and Project Objectives
• Tactics
• Critical Success Factors
• Lessons-Learned
• CORIS demo available at xwave booth

4
Legacy Information Architecture

• Multiple stovepipe databases
• Minimal integration between disparate systems
• Many different technologies to support
• Oracle, SQL Server, Access, Unix, Windows, AS/400
• Duplicate data, poor data quality
• unofficial data stores across the DOC
• In short, the legacy information architecture did
  not properly support the operations of the DOC.
  Neither end-users nor management were empowered
  with good information.

5
Project Drivers, Goals and Objectives

• Replace disparate legacy databases with a
  centralized electronic offender record.
• Implement web-based technology.
• Give corrections workers a tool that helps them
  do their job.
• Enable enterprise-wide management and statistical
  information for head office.
• Become more efficient, save money

6
CORIS Project Approach
7
Project Scope

• Adult and Juvenile offenders
• Institutional and Community Corrections
• Representative functionality
• Offender demographics photos
• Intake, classification, housing, transfers
• Population counts
• Sentence calculation
• Restitution, canteen, inmate banking
• Programs, treatment, case management
• Victim notification, visitation, offender
  payroll, field investigations

8
Project Organization

• Executive oversight from xwave and Maine DOC
• Integrated Project Team
• Project Management Office
• xwave solutions Consultants / DOC SMEs
• technical resources
• Onsite services, remote software development
• Try to have the right people in the right place,
  at the right time

9
Methodology Implementation Strategy

• 3 Year Project Life-Cycle
• 3 major releases, with several maintenance
  releases in between
• Release 1 base offender management
• Releases 2 and 3
• Enhance core functionality
• Layer incremental functionality on top of the
  base system

10
Methodology Implementation Strategy

• RAD approach iterative prototyping
• Other major project activities
• Legacy data migration
• End User training
• Organizational Change Management

11
Results

• CORIS is viewed as one of the most successful IT
  projects ever in the State of Maine.
• Fundamental project objectives have been
  achieved.
• On-Time and On-Budget
• Support from the State for the CORIS program to
  continue

12
Lessons Learned
13
Critical Success Factors

• Large commitment by DOC to take ownership in
  success
• DOC Business Analyst for each area of MDOC
• No turn over
• One reporting location
• All four areas of the MDOC Integrated from the
  ground up
• Users were heavily involved from beginning
• Built-in user feedback mechanism
• Risk Matrix
• Phased approach
• Flexibility in direction and scope (.net, offline
  notes, Juvenile changes, etc.)
• The right Systems Integrator

14
Lessons Learned

• BAs are critical to success
• Work harder to ensure users and Management are on
  the same page during design
• Better communication on who is doing what before
  training
• Data migration
• The positive spiral NIC grant, Counties,
  Legislature/ Purchasing/ OIT giving us more
  latitude with amendments

15
Looking Ahead
16
The Future of CORIS in Maine

• A fourth release of CORIS is planned to start
  this summer
• VoIP Inmate Phone System, integrated with CORIS
  OMS
• Incremental scope, mainly additional prison
  automation
• Business Intelligence module
• Further enhancements being driven via CORIS
  implementations underway in Virginia and New
  Hampshire

17
QA, Discussion
18
www.xwave.com