COM 101: Introduction to Interpersonal Communication

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COM 101 Introduction to Interpersonal
Communication

• Instructor Iva Thelen
• Spring 2006
• Lecture 7

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Overview

• Lecture Activity

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Listening

• Cornerstone in the area of Communication Skills
• Miscommunications

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Barriers

• Whoever taught us to listen?
• Listening and Understanding
• Hearing and Listening
• Distractions

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Its a Wonder

• we are able to listen for understanding as well
  as we do.

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Listening for Understanding

• What can we do to correct this deficiency in our
  communication skills?
• Listening Checks simply a restatement of the
  others message or point of view

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Examples

• So, my understanding is you want me to follow up
  on the Smith account by calling New York and
  getting production costs, and you need that
  information by Friday afternoon.

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Listening checks Help to

• Assure you have the message right
• If you have misunderstood
• Corrections can be made immediately

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In Conflict Situations

• They are helpful where there may be strong
  differences of opinion
• Forces you to listen to an opposing point of view
  in order to understand it
• In rebuttal you will be addressing the real issue
  and not some other topic
• Gain a better hearing for your ideas if you have
  demonstrated willingness and ability to listen
  for understanding to your adversary

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It doesnt fit every situation

• and can be abused
• When used appropriately and effectively, it can
  increase understanding and reduce the amount of
  time and energy needed to undo the consequences
  of poor listening

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The Listening Process

• Being Mindful
• Physically Receiving Messages
• Selecting and Organizing Material
• Interpreting Communication
• Responding
• Remembering

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Obstacles

• External obstacles
• Internal obstacles

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Forms of Nonlistening

• Pseudolistening
• Monopolizing
• Selective Listening
• Defensive Listening
• Ambushing
• Literal Listening

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Adapting Listening to Communication Goals

• Listening for pleasure
• Listening for information
• Listening to support others

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Guidelines

• Be mindful
• Adapt listening appropriately
• Listen actively

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Activity

• Pair up with a partner
• Share a conflict that you are having with
  someone.
• Your partner should listen..

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For Thursday

• Activity