Quality Indicators: Developing indicators that will work

1
Quality IndicatorsDeveloping indicators that
will work
Part A

• Michael A Noble MD FRCPC
• Professor
• Medical Microbiology and Infection Control,
  Vancouver Coastal Health
• and
• Chair, Clinical Microbiology Proficiency Testing
  program,
• Chair, Program Office for Laboratory Quality
  Management
• Department of Pathology and Laboratory Medicine
• University of British Columbia

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Quality Indicators Developing indicators that
will work

• Review from previous presentation
• Determining your goals
• Designing metrics
• Validating your information
• Action Responses

3
Amazon.com 30.00
A really good, inexpensive reference book
4

• Quality Indicators are measured information that
• Indicates the performance of a process.
• determines quality of services.
• highlights potential quality concerns,
• identifies areas that need further study and
  investigation, and
• track changes over time. 

5
Keeping ScoreUsing the Right Metrics to Drive
World Class Performance1996

• Many organizations spend thousands of hours
  collecting and interpreting data. However many
  of these hours are nothing more than wasted time
  because they analyze the wrong measurements,
  leading to inaccurate decision making.
• Mark Graham Brown.

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Assessing Quality Indicators

• Importance Potential for Improvement
• Scientific Acceptability Reliability and Validity
• Feasibility Implementation and cost
• Usefulness Comprehensive

Having Quality Quality Indicators
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Total Testing Cycle forMedical Laboratories
Post-Analytic
Pre-Analytic
Analytic
Analysis Quality Control
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Characteristics of Good Metrics