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Appreciative Leadership

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Share a quote, high point in the story or a 'gem' you heard during your interview ... Employee designed engagement programs translated into an estimated $35 million ... – PowerPoint PPT presentation

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Title: Appreciative Leadership


1
Appreciative Leadership
  • An Appreciative Inquiry into the power of
    engaging leadership

2
Intended Outcomes
  • Discover the principles of Engaging Leadership
  • Experience Appreciative Inquiry Process
  • Meet the principles of Appreciative Inquiry

3
What is Appreciative Inquiry?
Appreciative Inquiry is an approach to
organizational change based on strengths rather
than weaknesses, on a vision of what is possible
rather than an analysis of what is not.
4
Appreciative Inquiry is
  • an approach to leadership
  • a philosophy
  • a methodology for managing change
  • a tool for team development
  • co-creating systems and relationships at all
    levels

5
Pygmalion Effect
  • Remember someone who really believed in you, knew
    you were capable of even more than you knew. How
    did their faith and expectations affect you and
    your growth?
  • Take 3-4 minutes to tell your partner your story,
    then switch.

6
Appreciative Inquiry Case Studies
  • US Navy
  • GTE
  • GEM

7
Roadway Express
  • Difficult Labor Management relationship Distrust
  • Very Competitive Market 3 profit margin
  • Laurie and Roger Management and Labor at odds.

8
Appreciative Inquiry in Action

9
Paired Interviews
  • Use active listening and probing skills
  • Ask questions - go deep into the story
  • Take brief notes capture highlights
  • Get permission to share a quote or story
  • Switch roles at half time
  • Complete the summary sheet

10
The Roles
  • Move into groups of 4
  • Identify people to be the
  • Time keeper
  • Recorder
  • Facilitator/Reporter

11
Discover
Appreciative Inquiry 4-D Cycle

12
Sharing our Stories
  • Share a quote, high point in the story or a gem
    you heard during your interview
  • Include the energy from your interviewee
  • Listen for similarities and new ideas

13
What you focus on increases
  • Appreciating and valuing the best of what is
  • Envisioning what might be
  • Dialoguing what could be
  • Innovating what will be Basic Assumption
  • Every organization is a mystery to be embraced

14
The 8 Basic Assumptionof Appreciative Inquiry
  • Guiding Leadership at all levels

15
Appreciative Assumption 1
  • Words Create our World
  • Power of language
  • List 3 words that impact our world
  • Sexual discrimination versus man/woman issues

16
Inquiry Creates Change The moment we ask the
question, we begin to create change
  • Appreciative Assumption 2

17
Appreciative Assumption 3
  • We Can Choose What We Study
  • What we chose to study makes a
    difference

18
Appreciative Assumption 4
  • Image Inspires ActionThe more
    positive and hopeful the image of the future, the
    more positive the present-day action

19

Appreciative Assumption 5
  • Positive Questions Lead
  • to Positive Change
  • Positive questions amplify the Positive Core

20
Appreciative Assumption 6
  • Acting As If Is Self-Fulfilling
  • Be the change we want to see

21
Appreciative Assumption 7
  • Wholeness Brings Out the Best
  • Engage all the voices in the system, organization
  • Get everyone involved

22
Roadway Express Revisited
  • Fourth quarter profits up 25.7 over the same
    period last year at Roadways Express sites that
    have used AI Summits.
  • Employee designed engagement programs translated
    into an estimated 35 million dollars in
    improvements for the quarter.
  • Summits included 200 400 dockworkers, truck
    drivers, teamsters, senior leaders, customers,
    suppliers, partners to do strategic planning
  • Roadway plans five more AI Summits in the next
    quarter convening at terminals throughout the
    country.

23
What is working at Roadway
  • leadership at every level
  • customer engagement
  • recasting the roles of supervisors
  • open book management and financial literacy
  • empowering workers/staff to 'think like' owners

24
Appreciative Assumption 8
  • Free Choice Liberates Power
  • Increases performance, stimulates organizational
    excellence and change

25
Appreciative Inquiry implementation
  • How can AI promote leadership at all levels
    within your organization?
  • How can leaders within your organization engage
    others?
  • What is the smallest step you can take to
    implement the Appreciative Inquiry methodology?
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