Department of Facilities Management Strategic Planning Update December 6, 2005

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Department of Facilities ManagementStrategic
Planning UpdateDecember 6, 2005
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Strategic Planning Agenda

• CMMS Requirements Definition Summer 04
• Mission, Vision Goals Definition Fall 04
• FAMIS Purchase Dec 04
• Reorganization Apr 05
• FAMIS Go Live Dec 5, 05
• Banner/FAMIS Integration Apr 06

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MISSION
Our Mission is to provide the Dalhousie
community with an inviting, safe and
sustainable environment which supports and
enhances an inspiring experience in learning,
living and research.
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Vision
Our Vision is to be an innovative team of
motivated professionals recognized for excellence
in Facilities Management.
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G1. Stewardship - To be recognized as the
stewards of the
university facilities.

• Objectives
• To provide and maintain an inviting environment
• To Develop a FM Business Plan
• To develop and maintain a university Master Plan
• To manage accurate and useful facilities
  information
• To be accountable for stewardship functions
• To define an acceptable FCI rating per building
• To achieve the FCI ratings
• To establish a Facility Needs index
• To provide a comprehensive Maintenance Management
  program
• FCI Facility Condition Index

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G 2. Clients - To understand, anticipate and
respond effectively to
our client needs.

• Objectives
• To identify and understand client requirements
• eg. - Department plans and programs
• - space and functional needs
• To foster trust
• To define Service Levels standards and
  expectations
• To educate our clients
• To achieve and maintain 100 client satisfaction

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G 3. Process Improvement - To achieve efficient
and

effective results, through

optimal and standardized
processes.

• Objectives
• To identify and justify processes required
• To have standardized processes
• To have documented processes
• To verify our organizational structure
• To establish Benchmarks and Benchmark research
• To develop an improvement process
• To be totally integrated
• To successfully implement a CMMS
• CMMS Computerized Maintenance Management
  System

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G 4. Communication - To share accurate
information with
the right people at the right time.

• Objectives
• To define what information is needed, when and by
  whom
• To define communication types/methods
• To define communication tools
• To develop and implement a communication strategy
  and program
• To develop a branding and marketing strategy and
  program

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G 5.Employees - To foster innovative and
motivated
employees.

• Objectives
• To provide a safe work environment
• To identify and confirm roles and
  responsibilities
• To establish and implement a training program
• To develop and implement an orientation program
• To establish and implement a team building and
  recognition program
• To establish a development program
• To provide and support empowerment

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Dalhousie UniversityFacilities Management
Functions
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Re-Organization Status

• Key positions involved in FAMIS so not available
  for
• primary duties since January
• 4 retirements/resignations
• 6 external hires
• 14 internal staffing actions
• Consolidation/barcoding of warehouse
• SOPs to confirm processes and responsibilities
• Client Reception Single initial point of
  contact for service requests, event booking and
  trucking

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FAMIS Status

• Most internal Facilities Management modules have
  been
• Implemented, allowing better scheduling and
  resource
• management, as well as elimination of duplicate
  manual
• entries in multiple systems
• Payroll, external payables and internal billing
  are now
• linked to Banner
• Self-Service module will go live in April
• - administrators will be able to submit and
  track WOs
• - accounts will be encumbered when a project is
  approved

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Comments/Questions
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