Westminster Homecare have restructured to meet the business

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Central Office - Restructure

• Westminster Homecare have restructured to meet
  the businesss growth demands

2
Central Office - Organisation Chart
3
Central Office - Restructure

• We have a newly formed department called
  Management Services, which incorporates
  Accounts, I.T. and other supporting services.

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Management Services

• Our Goal Trouble free back office services to
  Customers and Staff

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Management Services Team
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Management Services

• Key Tasks

• IT Support
• Customer Services
• Accounting Services
• Acquisition Integration

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Management Services
Targets and Objectives

• IT Support
• Provide trouble free office equipment
• (Broadband, networks, computers,
  printers/copiers).
• Technical Support - all software on computers
  company network
• Available to you from 8am to 6pm. Back office
  support 24/7
• Provide mobile phone and office telephony
  Services, equipment Support.
• Develop Innovative Solutions
• Local Authority Branches Technology
  implementation

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Management Services Team
Targets and Objectives

• Accounting Services
• Efficient ordering
• (Stamps, Uniforms, Gloves, Stationary, etc)
• Accurate payroll
• Timely Invoicing
• Debt Collection

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Management Services Team
Targets and Objectives

• Acquisition Integration
• (Growing the business)
• Streamline New Branch Processes
• Rostering System Migration
• (Tariff Rates, data imports, HCR setup
  options).

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Management Services Team
Targets and Objectives

• Customer Services
• Help with Artwork, forms designs advert
  drafting
• Maintain update website
• including Policies Procedures Intranet
• Management Information
• Reports on Branch Performance
• Budget Spend

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Management Services Team

• Performance Measurements

• Annual Surveys Well ask you
• Business Growth Targets