Making%20the%20Case%20for%20Enterprise%20IP%20Telephony

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Making the Case for Enterprise IP Telephony
Sébastien Boire-Lavigne Vice-President
Technology sboire_at_interstarinc.com
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Agenda

• What is IP Telephony?
• How has it evolved over the years?
• Factors driving IP Telephony
• ROI analysis
• Case studies
• Is your organization a perfect candidate for
  FoIP?
• QA / wrap up

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What is IP Telephony?

• It is a means of delivering Telephony
  applications using packet-based networks
• Two main Telephony applications are
• Voice Over IP (VoIP)
• Fax Over IP (FoIP)

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PBX FAX Machine
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PBX Fax Server
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IP PBX Fax Server
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IP PBX IP Fax Server
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Multi-Locations
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VoIP Call
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FoIP Call
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Making The Case For Enterprise VoIP FoIP

• A quick look at the factors that make VoIP a
  viable investment
• A compelling look at FoIP (includes ROI analysis
  case studies)

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Why VoIP?

• Flexibility
• Easier management (configuration
  accountability)
• Scalability
• Convergence
• voice data share the same line
• Single wiring to the desk
• Shared data voice connectivity for
  multiple-location deployments
• Staff only needs one skill set to use voice
  data
• New applications (voice mail, fax, etc) can be
  easily added

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Why should You Care About Fax?

• Almost every organization uses fax, and it isnt
  going away any time soon!
• Still the easiest way to exchange legal documents
  (purchase orders, invoices, contracts, forms,
  etc.)
• Fax accounts for 10-20 of all telephony lines
• Fax is mission critical in financial, medical,
  real estate and insurance verticals

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Contributing Factors To High Fax Costs

• Fax lines
• Hardware purchase / lease
• Maintenance
• Consumables
• Software Hardware

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Typical Fax Expenditures

• Fax hardware consumable costs
• A leased fax machine 50 / month
• Consumables 0.05 / page
• Fax line costs
• Analog line 30 / month
• T1 Channel 35 / month
• MFD hardware consumable costs
• A leased MFD 70 / month
• MFD consumables 0.02 / page

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Fax Machines vs MFDs

• Consumable cost based on 100 Pages per day, 20
  days month.
• Fax machine 100 x 20 x 0.05 100 / month
• MFD 100 x 20 x 0.02 40 / month
• Total cost per month (consumables line)
• Fax machine 100 30 130 / month
• MFD 40 0 40 / month

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Fax Server Advantages

• Consolidates fax lines
• Ex 60 fax machine ? 20 fax server lines
• Reduces number of printed faxes by using direct
  inbound routing
• Cuts consumable cost
• Cuts the number of fax machines/MFDs/printers
  used to print/scan faxes

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Small Enterprise
Case 50-150 Users, 8 Fax Machines, 1040 /
month Solution 2 Channel Fax Server With 2
Leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease

• If fax machines are leased, ROI is cut by 4
  months
• If MFDs are purchased, ROI takes 2.5 more months

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Medium Enterprise
Case 1000-2000 Users, 60 Fax Machines, 7800 /
month Solution 20 Channel Fax Server With 20
Leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease
- If fax machines are leased, ROI is cut by 3
months - If MFDs are purchased, ROI takes 4 more
months
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Large Enterprise
Case 8000-10000 Users, 300 Fax Machines, 39000
/ month Solution 96 Channel Fax Server With 100
leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease

• If fax machines are leased, ROI is cut by 2.5
  months
• If MFDs are purchased, ROI takes 4 more months

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FoIP Effect on ROI

• ROI reduction is more important for small
  enterprise
• The benefit of the synergy between FoIP and VoIP
  is more important for large enterprise

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Cost Per Line
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Other Productivity Advantages

• Automatic inbound routing to the desktop
• Consolidate voice fax lines
• Share lines between voice and fax
• Use voice lines during off hours to broadcast
• MFD serves as printer
• Fax board solutions are limited to 4 T1, no
  hardware limitation for FoIP (10 T1)
• Faster composition automatic archiving
• Least Cost Routing
• Usage accountability

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Case Study IMPAC Funding

• Background
• Largest real estate investment trust (REIT) on
  the American Stock Exchange (ASX)
• Handles over 6.6 billion in assets.
• Challenges
• Each loan application was 8 -10 pages long and
  was received by fax
• Cost of fax broadcasting rate sheets to mortgage
  brokers was 40.000/month
• 60 fax machines handled inbound outbound faxing
• IP Telephony Results
• 480,000 / year saved in fax broadcasting costs
• 100 FoIP ROI realized in six months
• FoIP system now handles 300,000 pages per month

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Case Study Stewart Title of Kansas City

• Background
• Provides professional closing and title insurance
  services to buyers, sellers, realtors, mortgage
  lenders, and more
• Has 27 regional locations
• A Fortune 1000 company
• Challenges
• Previously faxed using dozens of fax machines
  connected to the PSTN with POTs lines
• Very costly, time and labor intensive
• IP Telephony Results
• Switched from 250 POTS lines to 4 PRIs
• New FoIP systems handles 23,000 faxes a month
• Company saves 24 ,000 a year in long distance
  costs
• Estimates 12,000 saving a month in overhead

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Is FoIP For You?

• Already have VoIP deployed and no Fax Server
• Small company with VoIP and circuit-based Fax
  Server
• Planning to deploy VoIP in the future, but
  looking for a Fax Server solution now
• Massive faxing needs (4 T1, 8 T1 solutions)

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Thank you!

• www.interstarinc.com