Title: Making%20the%20Case%20for%20Enterprise%20IP%20Telephony
1Making the Case for Enterprise IP Telephony
Sébastien Boire-Lavigne Vice-President
Technology sboire_at_interstarinc.com
2Agenda
- What is IP Telephony?
- How has it evolved over the years?
- Factors driving IP Telephony
- ROI analysis
- Case studies
- Is your organization a perfect candidate for
FoIP? - QA / wrap up
3What is IP Telephony?
- It is a means of delivering Telephony
applications using packet-based networks - Two main Telephony applications are
- Voice Over IP (VoIP)
- Fax Over IP (FoIP)
4PBX FAX Machine
5PBX Fax Server
6IP PBX Fax Server
7IP PBX IP Fax Server
8Multi-Locations
9VoIP Call
10FoIP Call
11Making The Case For Enterprise VoIP FoIP
- A quick look at the factors that make VoIP a
viable investment - A compelling look at FoIP (includes ROI analysis
case studies)
12Why VoIP?
- Flexibility
- Easier management (configuration
accountability) - Scalability
- Convergence
- voice data share the same line
- Single wiring to the desk
- Shared data voice connectivity for
multiple-location deployments - Staff only needs one skill set to use voice
data - New applications (voice mail, fax, etc) can be
easily added
13Why should You Care About Fax?
- Almost every organization uses fax, and it isnt
going away any time soon! - Still the easiest way to exchange legal documents
(purchase orders, invoices, contracts, forms,
etc.) - Fax accounts for 10-20 of all telephony lines
- Fax is mission critical in financial, medical,
real estate and insurance verticals
14Contributing Factors To High Fax Costs
- Fax lines
- Hardware purchase / lease
- Maintenance
- Consumables
- Software Hardware
15Typical Fax Expenditures
- Fax hardware consumable costs
- A leased fax machine 50 / month
- Consumables 0.05 / page
- Fax line costs
- Analog line 30 / month
- T1 Channel 35 / month
- MFD hardware consumable costs
- A leased MFD 70 / month
- MFD consumables 0.02 / page
16Fax Machines vs MFDs
- Consumable cost based on 100 Pages per day, 20
days month. - Fax machine 100 x 20 x 0.05 100 / month
- MFD 100 x 20 x 0.02 40 / month
- Total cost per month (consumables line)
- Fax machine 100 30 130 / month
- MFD 40 0 40 / month
17Fax Server Advantages
- Consolidates fax lines
- Ex 60 fax machine ? 20 fax server lines
- Reduces number of printed faxes by using direct
inbound routing - Cuts consumable cost
- Cuts the number of fax machines/MFDs/printers
used to print/scan faxes
18Small Enterprise
Case 50-150 Users, 8 Fax Machines, 1040 /
month Solution 2 Channel Fax Server With 2
Leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease
- If fax machines are leased, ROI is cut by 4
months - If MFDs are purchased, ROI takes 2.5 more months
19Medium Enterprise
Case 1000-2000 Users, 60 Fax Machines, 7800 /
month Solution 20 Channel Fax Server With 20
Leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease
- If fax machines are leased, ROI is cut by 3
months - If MFDs are purchased, ROI takes 4 more
months
20Large Enterprise
Case 8000-10000 Users, 300 Fax Machines, 39000
/ month Solution 96 Channel Fax Server With 100
leased MFDs
Includes Software maintenance, Fax Server line
cost, MFD consumable, MFD lease
- If fax machines are leased, ROI is cut by 2.5
months - If MFDs are purchased, ROI takes 4 more months
21FoIP Effect on ROI
- ROI reduction is more important for small
enterprise - The benefit of the synergy between FoIP and VoIP
is more important for large enterprise
22Cost Per Line
23Other Productivity Advantages
- Automatic inbound routing to the desktop
- Consolidate voice fax lines
- Share lines between voice and fax
- Use voice lines during off hours to broadcast
- MFD serves as printer
- Fax board solutions are limited to 4 T1, no
hardware limitation for FoIP (10 T1) - Faster composition automatic archiving
- Least Cost Routing
- Usage accountability
24Case Study IMPAC Funding
- Background
- Largest real estate investment trust (REIT) on
the American Stock Exchange (ASX) - Handles over 6.6 billion in assets.
- Challenges
- Each loan application was 8 -10 pages long and
was received by fax - Cost of fax broadcasting rate sheets to mortgage
brokers was 40.000/month - 60 fax machines handled inbound outbound faxing
- IP Telephony Results
- 480,000 / year saved in fax broadcasting costs
- 100 FoIP ROI realized in six months
- FoIP system now handles 300,000 pages per month
25Case Study Stewart Title of Kansas City
- Background
- Provides professional closing and title insurance
services to buyers, sellers, realtors, mortgage
lenders, and more - Has 27 regional locations
- A Fortune 1000 company
- Challenges
- Previously faxed using dozens of fax machines
connected to the PSTN with POTs lines - Very costly, time and labor intensive
- IP Telephony Results
- Switched from 250 POTS lines to 4 PRIs
- New FoIP systems handles 23,000 faxes a month
- Company saves 24 ,000 a year in long distance
costs - Estimates 12,000 saving a month in overhead
26Is FoIP For You?
- Already have VoIP deployed and no Fax Server
- Small company with VoIP and circuit-based Fax
Server - Planning to deploy VoIP in the future, but
looking for a Fax Server solution now - Massive faxing needs (4 T1, 8 T1 solutions)
27Thank you!