CLAIMS DEPARTMENT SUMMARY

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CLAIMS DEPARTMENT SUMMARY SHELTER RE MEETING
APRIL 11, 2007
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CAT Communication Team
Joe Moseley
Rita Bowie Dan Widhalm Sandy Henderson
Lyle Johnson Randa Rawlins Max Dills Brent
Truesdale
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Communication Team Handles
Media Relations Department of Insurance Meetings
and Inquiries Agent Support Public Relations Non
Claims Handling Functions
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After The Storm Radio and Newspaper
Ads Satellite Phones to Hardest Hit Areas 5 Motor
Homes Sent to Worst Hit Locations Storm Offices
Set Up In Jackson and Baton Rouge Triage for
Hardest Hit Areas Hattiesburg, Laurel and
Jackson, MS Mandeville, Slidell, Hammond, and
Baton Rouge, LADeploy Communication
Team Organize Adjusters Assign Claims
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PD Topics

• Appraisal Systems
• Total Loss Systems
• Rental Systems
• Performance Measurements

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Appraisal Systems

• Three Mechanisms for Appraising Damage
• Demand Appraisal Conversion Decision
• SOS (DRP)
• Field Inspection

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Total Loss Systems

• Priority Tow Program
• Vehicle Valuation
• Inspection
• Virtual

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Rental Systems

• Enterprise
• Rental Cost Containment

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PD Performance Measurements

• Intellisphere
• ARMS
• Priority Tow Performance

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Property Systems

• MSB
• StrikeNet
• EFI Global
• Claims Plus
• Performance Measurements