From Business Process Integration to Business Partner Collaboration

1
From Business Process Integration to Business
Partner Collaboration
2
From Integration to Collaboration
Workplaces
Marketplaces
Portals
Employee Self Services
Business Intelligence
Customer Relationship Management
e-Commerce
Outsourcing
BusinessScenarios
SAP R/3
Supply Chain Management
Industry Solutions
PartneringPlatform
XML-enabling
Business Framework Technology, BAPIs
Internet ApplicationComponents
Continuous Knowledge Transfer
Enterprise ResourcePlanning
Inter-Enterprise Cooperation
e-Community Collaboration
3
The World of mySAP.com
Solution Map
Business Transformation
Marketplace
ValueSAP
Design Evaluation
Design Registration
Workplace
Sell-in
Sell Through
Role View
Channel Inventory Tracking Reconciliation
Sales Representative
C-Business Scenarios
Ship Debit Claims
POS and Claims Processing
Manager
Product Price Catalogue
Resource Management
Procurement
Maintenance Facilities Management

• Resource Manager

• Procurement Executive
• Strategic Buyer
• Purchasing Agent

• Maintenance Facilities Executive
• Maintenance Manager
• Maintenance Clerk
• Maintenance Engineer
• Real Estate Administrator

Sell-in
Sell Through
Employee
Channel Inventory Tracking Reconciliation
Role Map
Collaboration
Personalization
4
Marketplace Models
Marketplace as a Product
www.mySAP.com Marketplace
Joint Venture Marketplaces
MP A
MP B
MP C
Product-owner MP

• SAP brands and manages the marketplace

Mgmt./ Branding
Possibly to differentiate

• Product-owner manages and brands the marketplace

• JV can host marketplaces that have their own
  branding

Services/ Content

• Joint Venture brands and manages the marketplace

• SAP delivers applications and base infrastructure

Applica- tions
Commodity
Infrastruc- ture
SAPs direct involvement
5
The www.mySAP.com Marketplace
Commerce
Community

• Business directory
• Business document exchange
• Buying and selling
• Global catalog

• 20 industry-specific and 4 cross-industry
  communities
• Chat/forum

Content
Collaboration

• High quality content for business professionals
• News, etc.

• Distributor reseller mgmt
• Collaborative forecasting
• RFP/RFQ
• Dynamic pricing

6
Agenda

• Business process integration across
  organizational boundaries
• Intra-company integration
• Inter-company integration
• Workplaces, marketplaces, C-Commerce
• Comprehensive collaboration covering all business
  activities
• Collaborative business processes
• PM The link to SAP Business-to-Business
  Procurement
• mySAP.com - Trends and consequences

7
Business Process Integration Across
Organizational Boundaries - Phases

• Integration of inter-departmental business
  processes and data within one company
• From data integration to process integration
• Integration through cooperation between
  departments and employees
• ESS Employee Self-Services
• Workflow
• New workplaces across departmental boundaries
• Inter-company cooperation through standardized
  data
• Collaboration betweeen business partners within
  one business process
• One-Step-Business
• C-Business Scenarios

8
Evolution of Collaboration Processes
Company B
Business partner collaboration
Business partner collaboration
Data synchronization (EDI, ...)
Inter-company process optimization
Company A
Workplaces
Intra-company process optimization
Employee Self-Service
Process integration
Data integration
Data integration
9
Trends

• Reduced organizational boundaries
• Increased information exchange between business
  partners
• Critical to get the right information to the
  right person at the right time
• Technological boundaries
• Reliance on fax, courier, e-mail insufficient as
  communication media
• Diverse computer networks, proprietary access
• Cost consciousness
• Cannot afford training costs for partners
• Need intuitive, easy-to-use interface for
  communication

10
What is a C-Business Scenario ?

• Several users in different enterprises work on a
  common goal linking different activities
• e.g. Collaborative Planning, Vendor-Managed
  Inventory
• Prerequisites
• Sharing information
• Defining responsibilities for specific activities
• Ability to exchange business documents between
  different systems using Internet technology
• Collaborative nature of business scenarios using
  the Internet as a transport medium and relying on
  Internet standards such as XML
• Consequence
• SAP creates new, collaborative, Internet-enabled
  business scenarios and corresponding
  functionality

11
Why Collaborative Business Scenarios?
Enterprise Resource Planning

• Mail
• Phone
• Fax

• Reduced costs and improved efficiency through
  integration of business processes
• Interfaces slow down the processes, produce
  errors, raise overhead costs, and make
  communication difficult

12
Agenda

• Business process integration across
  organizational boundaries
• Intra-company integration
• Inter-company integration
• Workplaces, marketplaces, C-Commerce
• Comprehensive collaboration covering all business
  activities
• Collaborative business processes
• PM The link to SAP Business-to-Business
  Procurement
• mySAP.com - Trends and consequences

13
Roles - Workplace - Business Scenarios
Some of Johns Business Scenarios
Johns Workplace
Johns Roles
14
Collaborative Business Communities
15
Information Sharing and Content Management
INFORMATION SHARING AND COLLABORATION

• Terms of trade
• Joint supply and demand planning
• Common performance metrics

Business-to-Business Process Chains
MANAGEMENT OF COMMON CONTENT
Business partners
Product definition
Knowledge
16
E-Business Before Marketplaces

• Business-to-business means that every company has
  to have a connection to all their business
  partners.

Seller
Buyer
17
E-Business with Marketplaces

• Business-to-business means that every company has
  to have a connection to all their business
  partners.

Seller
Buyer
Marketplace
18
Access to All Internal and External Services via
WP
Internal / external enterprise access
Marketplace at www.mySAP.com
Workplace
e-Community marketplaces
Information and services within the enterprise
Information and services beyond the enterprise
19
Agenda

• Business process integration across
  organizational boundaries
• Intra-company integration
• Inter-company integration
• Workplaces, marketplaces, C-Commerce
• Comprehensive collaboration covering all business
  activities
• Collaborative business processes
• PM The link to SAP Business-to-Business
  Procurement
• mySAP.com - Trends and consequences

20
Collaborative Business Scenarios - Overview

• Collaboration between business partners covers
  all areas of business transactions
• Planning, engineering
• Forecasting
• Negotiating between business partners
• Order taking
• Order fulfillment
• Transportation
• Financial clearing
• After-sales services

21
Business Partners Involved in Business
Transactions
Engineering
Development
Customer
Market entry
After-sales services
Production planning
Dealer
Delivery
Order
Field service
JIT to line
Customer support
Purchasing
Service provider
Supplier
22
Business-to-Business Process Chains
Demand - supply matching
Inventory planning
Demand planning
Customers
Manufacturing
Order taking process
Procurement
Sales order fulfillment
Customers
Shipping process
Distribution
Receiving storage
Shipping / replenish- ment
Payment /payables
Billing process
Retailer
Supplier
Service process
Repair service
Service mgmt
Service provider
Customers
23
Collaborative Business Scenarios - Overview

• Planning, forecasting
• Collaborative project management
• Collaborative engineering
• Collaborative forecasting and planning
• Order taking
• Contract negotiations
• Buying / selling
• Transportation planning
• Planning and tracking

24
Collaborative Business Scenarios - Overview

• Order fulfillment
• Tracking order status
• Collaborative inspection processing (results
  recording)
• Quality data exchange
• Billing
• Bill status
• Invoice verification
• After-sales services
• Notifications
• Claims
• Deviation reports / notifications

25
Collaborative Engineering and Project Management
Business partner
Development project Managers task Develop brake
system
Off-line editing (e.g. CAD, office apps.)
Defined configuration folder (Specifications,
project plans, documents, BOMs... )
XML
Notifications, import reconciliation

• Off-line editing
• Redlining
• 2D/3D visualization

26
Collaborative Engineering
e.g. CAD
Viewing /light editing
Partner
Editing (download)
Check out
Check in
Mobile product Data provider
Replication in partner work area (XML document)
R/3 PDM
Export product Folder content
Reconciliation import
27
Agenda

• Business process integration across
  organizational boundaries
• Intra-company integration
• Inter-company integration
• Workplaces, marketplaces, C-Commerce
• Comprehensive collaboration covering all business
  activities
• Collaborative business processes
• PM The link to SAP Business-to-Business
  Procurement
• mySAP.com - Trends and consequences

28
mySAP.com Key Components
mySAP.comMarketplace One-step business for
business communities
mySAP.comWorkplace My world at my desktop
Communities, content and commerce
Universal, role-based user interface
mySAP.comCollaborativeBusinessScenarios For
collaborativeextension
mySAP.comApplication Hosting SAP
solutions provided over the Internet
Functionality for collaboration between communitie
s
Evaluation, implementation and deployment