The Way We Work Transforming Hertfordshire

1
The Way We WorkTransforming Hertfordshire

• Caroline Tapster
• Chief Executive Hertfordshire County Council

2
Transformational Government

• Key transformations
• Services designed around the citizen or business,
  not the provider, and provided through modern
  coordinated delivery channels
• Move to a shared services cultureand release
  efficiencies by standardisation, simplification
  and sharing
• Broadening and deepening of governments
  professionalism in terms of the planning,
  delivery, management, skills and governance of IT
  enabled change

3
Transforming Hertfordshire

• Social care
• The Way We Work
• Simplifying processes
• Keys to success
• Case study School admissions

4
Transforming Hertfordshire

• IRIS
• Integrated Recording and Information System

5
IRIS What it is

• Single Client Index
• Driving the processes in social care and
  education
• Replacing paper with electronic records

6
IRIS Why have we done it ?

• Improved information sharing

7
Improved consistency and practice recording
8
Supporting the ESCR agenda
9
Digital pens and mobile working
10
Entering digital data onto IRIS
Client Record in IRIS
Assessment
Care Plan
11
The Way We Work

• Transforming the way we use
• property and new technology

12
Fewer, purpose designed offices
13
Reduced paperwork and filing space
14
Changing The Way We Work

• Facilities, work places allocated on the basis of
  function or need, not hierarchy or status.
• Staff free to use the work setting or location
  most appropriate to their work and the time they
  spend in the office.
• Better work/life balance

15
The right equipment - and support

• Office worker
• Desktop PC and Telephone
• Mobile worker
• Mobile technology
• team desk workstations
• Mobile worker / home working
• PC and broadband access to Internet
• Access to systems/information from home

16
(No Transcript)
17
Simplifying processes

• realising efficiencies

The world we have created today has problems
which cannot be solved by thinking the way we
thought when we created them Albert Einstein
18
What we did

• New integrated package SAP
• Single Chart of Accounts
• Single Organisation Structure
• Commitment accounting up and running
• Enterprise wide HR system
• E-procurement enabled
• Platform for further improvements

19
What were doing now

• Benefits realisation - achieving efficiencies
• For example procurement savings
• Using better management information
• Rationalised supplier base
• Clear, promoted (and enforced) efficient ways of
  purchasing
• Encouraging uptake of e-opportunities with all
  key suppliers
• Simplifying our processes

20
Use of electronic catalogues

• Eight external catalogues on our system, allowing
  our
• staff to buy directly from our chosen suppliers
  at agreed
• prices

21
Original Paper payment process
22
Typical electronic payment process
23
Moving away from paper
Transactions now being done electronically,
offering savings
24
Transforming supply - Milk

• Before
• Manual processes
• 20,000 milk invoices!
• After
• Electronic ordering
• Self-billing
• 12 payments

25
Transforming supply - Water

• Now
• 7 suppliers, 2,237 invoices
• Target
• 1 supplier, 12 purchasing card payments

26
Keys to success

• Driven from the top
• Members, Senior managers
• Change management
• Single coordinated programme
• Work in partnership
• Maximise benefits
• Citizen focussed
• Listen and adapt

27
Case study School admissions

• Parental choice On-line

28
On-line school admissions Drivers for change

• Better citizen experience
• Improved efficiency
• ODPM Priority Service Outcome for Schools
• Required R1 On-line facilities to be available
• to allow parents/carers to apply on-line for
  school places for children for the 2007 school
  year
• Good G1 Development of an Admissions Portal
  and/or e-enabled telephone contact centre to
  assist parents/carers and children in their
  choice of, and application to local schools
• Excellent E1 - Agreed targets for take-up of
  on-line school admissions
• 5 10 first year
• 10 - 20 second year

29
On-line or paper?
Activity Performed By
30
On-line take-up 2001 - 2004
31
Case study - Hertfordshire

• Business transformation
• Addressing usability
• Web pages redesigned
• Usability testing of revised material
• Interactive Admissions Booklet
• Increasing accessibility
• Schools/extended schools/libraries
• Promotion to parents/carers
• Redesign of admissions literature
• Clear links on WWW home page and admissions pages

32
Case study - Hertfordshire

• Working in partnership
• Internal
• Steering group
• Working closely with Customer Service Centre
• Engaging councillors promotion of on-line
  system in deprived wards
• External
• Briefing sessions for head teachers
• Involving libraries and other public information
  points to raise awareness of on-line service

33
On-Line take-up 2001 - 2005
34
(No Transcript)
35
eAdmissions
Hertfordshire County Council is the lead
authority on the eAdmissions National Project

• To learn more
• Visit the eAdmissions stand
• (National Projects Village)

36
thank you