Victoria Inn Hotel and Convention Centre' Winnipeg

1
Victoria Inn Hotel and Convention Centre.
Winnipeg

• Project Presentation by
• Archan Madhyastha

2
Overview of the property

• Located at 1808 Wellington Avenue nearby Winnipeg
  Airport.
• Owned and operated by Genisis Hospitality.
• Consists of 259 convenient guest rooms.
• Professional House keeping, Room service.
• On-site Laundry facilities and Free safe-deposit
  boxes, Smoking and non-smoking rooms.
• Fitness centre amenities, mail and fax machine at
  work centre.
• Internet access within rooms.

3
Overview

• Indoor swimming pool and hot tub provision.
• 24 hr. Airport pick up and drop off provision.
• Accomodation from Deluxe to special rooms with
  wheel chair accessibility.
• Entertaining family pool side rooms with private
  access to water park.
• Chicago Joes Restaurant and Lounge within
  seating capacity of 190 people.
• Restaurant features breakfast, lunch and dinner
  menus in addition to scrumptious lunch and dinner
  buffets.
• To-le-do summer menus with sweet desserts

4
More Over view

• Board room set-ups for 6-15 guests.
• 30,000 sq ft. of entire space for special events.
• Special events such as weddings, anniversaries
  and Christmas parties,etc.
• Receipt of promotional reward certificate of 10
  at the property for each 200 spent.
• Clientele from every walks of life who are
  business travellers, families, sports team,
  conventioneers,

5
Management Structure

• Mike Roziere as General Manager
• Don as Corporate Trainer
• Jennifer Young as Restaurant Manager
• Deen as Assistant Restaurant Manager
• Darren as Restaurant Supervisor
• John Pierre as Executive Chef
• Other departments preceeds with Sales and
  Catering, House Keeping, Front Desk, Maintenance.

6
Job description and duties

• Receive room service orders.
• Set up and organize room service carts for
  deliverance of food and beverage with condiments
  etc.
• Pick up and deliver orders within 5 floors and
  pool area.
• Proceed with cash, room charge, debit, credit
  card transactions.
• Focus on internal and external customer service
  briefly.

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More duties and responsibilities

• Offer and provide assistance when and where its
  required.
• Hosting and seating the guests accordingly to
  staffs sections.
• Perform side duties to assist the servers.
• Carry on with happy room duties.
• Serve the guests with their food and beverage
  orders.
• Perform to the guests best expectations.

8
Critical Events

• Safe Grad season consisting of 200-300 guests for
  a week.
• Accomodating guests during busy prom nights.
• Mothers day reservations for more than 200
  guests in the beginning of my co-op term.
• Learning the floor plan and being receptive with
  new staff at initial stage was a bit critical.

9
Professional /Personal Gains

• Smooth and effective communication.
• Extra confidence resulting in good staff
  relations.
• Hard working ethics enabling in increased work
  performance.
• Keeping in mind, motto of the property helps to
  be organized with customer relations.
• Knowledge of the 5 star computer system.
• Motivate fellow staff and have lot of fun.
• Adjusting to various functions and multi-tasking

10
Points of Interest

• Great and enthusiastic employees with great sense
  of humor are employed within the Genesis
  Hospitality.
• Points of interest for a new employee is to know
  that there is less turnover of staff.
• Hidden opportunities with some competition.
• Personal points of interest was for the property
  along with some personal agenda supported by my
  relevant education.

11
Conclusion

• Entertaining,
• Helpful
• And
• One of a kind