MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION COMMAND

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MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION
COMMAND
Families First Worldwide Employee Relocation
Conference

19 May 2005
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AGENDA

• Opening Remarks
• Defense Personal Property System (DPS) Overview
• DPS Status
• Electronic Billing Payment
• Interim Customer Satisfaction Survey
• Phase III
• Families First Timeline
• Discussion

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THE GOAL DOD FUTURE PERSONAL PROPERTY PROGRAM

• GOAL
• Use cutting-edge technology and best business
  practices to build a single, paperless Joint
  Service Personal Property Program that integrates
  and automates all processes that support a
  personal property move
• USTRANSCOM Personal Property Evaluation Report,
  June 2002
• Re-engineer claims process
• Improve performanceperformance-based contracting
• Implement information technology improvements

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STAKEHOLDERS

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• DPS Overview

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DPS OVERVIEW

• Web-based, automated enterprise management system
• Integrated to manage DoD personal property moves
• Result of 4 personal property pilot programs
  since 1994 2002 USTRANSCOM Report
• Result of business process working group sessions
  with Services and Industry
• Defined business rules and processes
• Business rules translated into requirements
• SRA using these requirements to develop DPS

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DPS OVERVIEW (contd)

• DPS supports Families First initiatives and
  provides key automation improvements for all
  stakeholders
• Single, web-based, E2E solution and interface
• COTS components reduce development and
  maintenance
• Performance-based management of over 900 TSPs
• Provides Ad hoc data analysis, forecasting and
  reporting capabilities

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DPS OVERVIEW (contd)

• DPS supports Families First initiatives and
  provides key process improvements for all
  stakeholders
• Self-counseling
• On-line claims settlement
• On-line TSP rate submission
• Electronic billing and payment
• Automated traffic distribution
• Customer ability to update contact information
• Visibility of personal property shipment status
• Stakeholders communication

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DPSDELIVERED IN INCREMENTS
Increment 1 Functionality 11 April 2005

• TSP Qualifications
• Customer Satisfaction Survey
• Rate Filing and Evaluation
• Minimum Performance Score
• Best Value Scoring

• TSP Ranking
• User Management
• Counseling
• Shipment Planning, Distribution
• Management
• Interfaces

Increment 2 Functionality 6 June 2005

• Data Analysis
• Report and Document Generation
• Historical Data Repository
• Interfaces

• Costing of Shipments
• Claims Management
• Mandatory Claims Fields
• Performance Data Collection

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• DPS Status

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DPSCHANGE MANAGEMENT

• Communication campaign has begun!
• Stakeholder briefings conducted February thru May
• Email to Change Agents
• Communication via on-line FAQs
• SDDC Symposium
• E-mail info-gram campaign launched in March
• DPS Information Website and Video started in
  March www.dpsinfo.sra.com

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DPSCHANGE MANAGEMENT (contd)

• Way Ahead
• Stakeholder briefings with Services and TSP
  Associations
• Business Rules Federal Register
• Info-gram Campaign include FF/DPS
• Articles in targeted publications
• Association of United States Army (AUSA)
• DPS Training Orientation On-line

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DPS ROAD AHEAD
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DPSCLAIMS MANAGEMENT

• Tenants of Claims Management
• Streamline the claims/liability process
• Full Replacement Value Liability
• On-line Claims Filing
• Direct Claims Quick Claims Settlement with TSP
• Claims Metrics impact Best Value
• Business rules based on strawman provided by
  U.S. Army Claims Service
• Claims Metrics based on strawman provided by
  U.S. Air Force Claims Service

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DPSCLAIMS MANAGEMENT (contd)

• Way Ahead
• Claims Management module scheduled for delivery
  June 05
• Walk through with Military Claims Services
• Meetings ongoing with USBank, Military Services,
  SDDC, DFAS, TRANSCOM, GSA, and Corp of Engineers
  to work details of the offset procedures for
  Phase II PowerTrack
• Focus Group established to support DPS Claims
  Module

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• Electronic Billing
• Payment

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ELECTRONIC BILLING PAYMENTPROGRESS
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ELECTRONIC BILLING PAYMENTMETRICS
Additional metrics posted to SDDC web site under
Families First, Phase I Program Updates
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ELECTRONIC BILLING PAYMENT ROAD AHEAD

• Phase I sites trained participating by 30 June
  05
• Full TSP participation by 30 June 05
• Services provide Accounting Information on PCS
  orders
• Services ensure Accounting Instructions are
  current and PPSOs follow these Instructions
• Finalize Implementation Schedule for the
  Automated Accounting and Finance Process

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Interim Customer Satisfaction Surveys
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INTERIM CUSTOMER SATISFACTION SURVEYS (ICSS)

• Developed by the Business Process Working Group
• Customers evaluate each move
• Surveys completed three ways
• Survey data collection fundamental pillar of DPS

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ICSS BACKGROUND

• Surveys completed on all types of shipments
• TSPs must have statistically valid number of
  surveys
• ICSS was implemented on 28 June 04
• ICSS reports made available to Service HQ, PPSOs
  and TSPs in January 05
• CSS continues in Families First in DPS

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ICSS SERVICES METRICS
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Way Ahead
ICSS

• Communicate with Military Members
• Encourage prompt return of surveys
• Establish Policy for each Branch of Service
• Evaluate PPSO Performance via Reports
• Encourage PPSOs to target email addresses
• Remind PPSOs of responsibilities
• ICSS Focus Group

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• Phase III

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Phase III NTS/DPM

• Families First will expand to include additional
  shipment types beginning in October 2006
• Shipment types to be added for Phase III include
• Direct Procurement Method Moves (DPM)
• Non-Temporary Storage (NTS)
• Support for intra-theater contracts
• Draft CONOPS for NTS, DPM and Intra-theater
  Tenders is currently under review by SDDC
• Phase III was briefed by the Program Manager at
  the SDDC Symposium, PowerTrack Conference and GSA
  Conference

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• Timeline

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FAMILIES FIRST TIMELINE
12 Apr 05 Delivery of DPS Increment 1 18 May
05 Begin Incr 1 IVV (was 18 Apr) 06 Jun 05
Delivery of DPS Increment 2 07 Jun 05 Original
date to begin Incr 2 IVV 20 Jun 05 IVV Incr
2 begin 01 Aug 05 Phase II Rate Filings by
TSP 01 Sep 05 Phase II Shipment Booking
Begins 01 Oct 05 Phase II Shipments Begins 01
Oct 06 Phase III Begins
01 Nov 03 FRV Legislation Passed 14 Nov 03
DPS RFP Released 29 Mar 04 Phase I CWA
PowerTrack Begins 28 May 04 DPS Contract
Awarded 07 Jun 04 DPS Contract Started
Phase I
Phase II
Phase III
Risks Mar 05 - Report to Congress on 13 cost
revalidation Apr 05 - DFAS Automated backend must
be completed and integrated into
Phase I May 05 DISA test environment completed
16 May 05 Jun 05 - Phase I Customer Surveys must
be completed Jun 05 - Phase I (CWA/Power Track)
must be implemented at all sites
Aug 05 - DPS must be operational


Version 4, dtd 5/5/05
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QUESTIONS
WORKING TOGETHER