Motivation and Communication

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Motivation and Communication

• Good Practice Forum

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Motivation and Communication - The Importance

• The best systems depend on people
• A careless, de-motivated and disinterested
  workforce can undermine the efforts of even the
  best environmental or facilities manager

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Motivation the Importance

• People are the key to good performance
• Being interested and knowledgeable not enough
• Actively and enthusiastically involved
• Social beings need to contribute to the common
  good
• Create the situation where this natural process
  can flourish
• Remove barriers, create incentives

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Motivation the big block

• No Feedback or even worse only
• Negative Feedback!
• Blame for lack of progress
• Blame for taking a risk
• Blame for trying their best
• Staff will soon stop trying to improve

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Motivation celebrate the successes!

• Encourage staff to look back at how far theyve
  come as well as looking forward at how far there
  is to go

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Motivation - incentives

• Acknowledgement and thanks
• Further training and personal development
• Rewards 1 a token or gesture
• Rewards 2 personal cash or money to reinvest
• Rewards 3 perks in line with achievement

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Communication the importance

• Encourage people to participate at the
  appropriate level
• Different people respond to different types of
  activity and different styles of communication
• Different groups have different communication
  needs
• Some respond to what they see, some to what they
  hear others to what they feel

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Poor Communication

• Ignoring needs
• No respect or interest in others
• Insufficient time
• Am I saying what I mean?
• Do I actively listen or only hear?

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Effective Communication

• Brings
• Greater cooperation
• Fewer misunderstandings
• More responsive people
• Better command of the situation
• Savings in time and money!