User research for interaction design Designing for people with cognitive disabilities

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User research for interaction designDesigning
for people with cognitive disabilities

• Victor Kaptelinin
• vklinin_at_informatik.umu.se090-786 5927
• March 13, 2006

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Outline

• The future of PD Moving toward a market-driven
  model?
• An example of societal design in the US A new
  trend?
• Cognitive disabilities
• Distributed cognition
• Public transportation A case of a complex
  socio-technical system
• Challenge for UR
• A socio-technical architecture

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Cognitive disabilities

• Developmental disabilities
• Traumatic brain injuries
• Strokes
• Alzheimers
• Autism

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Distributed cognition

• Augmentation of human intelligence (Engelbart)
• Knowledge in the head vs knowledge in the
  world (Norman)
• Information processing systems including people
  and artifacts (Hutchins)
• Extended individuals (Salomon, pea, etc.)
• Minds are improvable!

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Types of support tools for people with cognitive
disabilities

• Social network support tools
• Evaluation and recommendation tools to find
  technology solutions
• Task support tools
• Customization tools
• Mobility agents
• Distributed monitoring and support tools

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Public transportation A case of a complex
socio-technical system

• Use of essential navigation artifacts
• Goals
• Reduce the complexities of the current systems
• Support both users and their support communities
• Provide individual solutions
• Exploit ubiquitous, location-aware, mobile
  technologies

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Project participants

• Academia (L3D, Coleman Insttute for Cognitive
  Disabilities, CO)
• Social services
• Transportation organizations
• Industry

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Project organization
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A socio-technical environment