21' Emergency Communications 12 hrs'

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21. Emergency Communications (12 hrs.)

• TCLEOSE LEARNING OBJECTIVES
• 07/30/04

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Objectives

• Unit Goal 21.1. To increase understanding of
  some basics of emergency communications.
• 21.1.1. Define emergency communications and
  describe the various services provided in public
  safety.
• 21.1.2. Define terms associated with radio
  communications.
• 21.1.3. Explain the officers basic role as it
  relates to initiating the state's emergency
  response during disaster.
• 21.1.4. Identify situations requiring
  organization and consistency in communications.
• 21.1.5. Discuss the history and use of NCIC and
  TCIC.
• Unit Goal 21.2. To increase understanding of
  some of the Federal and State laws that govern
  the operation of communications systems in public
  safety.
• 21.2.1. Discuss some Federal Communications
  Commission rules and regulations that govern the
  operation of communications systems in public
  safety.
• 21.2.2 Identify and discuss the federal and
  state laws governing operation of the national
  and state telecommunications system as they apply
  to peace officers.
• Unit Goal 21.3. To provide a basic
  understanding and working knowledge of the
  techniques, terminology, and restrictions
  required of a professional communicator.
• 21.3.1. Demonstrate appropriate use of the basic
  police radio communications, including use of
  phonetic alphabet.
• 21.3.2. Demonstrate the basic skills of an
  effective radio communicator.
• 21.3.3. Identify when an officer should not
  transmit.

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Unit Goal 21.1. To increase understanding of
some basics of emergency communications.
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21.1.1. Define emergency communications and
describe the various services provided in public
safety.
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Emergency Communications
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A police officer or a citizen requesting an
emergency response from public safety personnel
to an emergency event involving, but not limited
to, a life-threatening occurrence or accident,
criminal activity or breach of the peace.
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Services in Public Safety
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?Law Enforcement
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?Fire Service
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?Emergency Medical Service
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?Emergency Management Services
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?911 Emergency Communications
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?Public Information Services
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Suggested reading

• The Public Safety Communications Standard
  Operating Procedure Manual, 22d ed, 1990, APCO
• Police Communications Guide for Dispatchers, 2d
  ed, 1990, Burton, Capt. Alan, Dispatch
  Specialists, Medford, Oregon, 1990.

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21.1.2. Define terms associated with radio
communications.
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Radio Communication Terms
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?Antenna
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?Base Station
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?9-1-1 system (basic and enhanced)
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?CAD
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?Communicator
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?Console
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?Frequency
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?Mobile Radio
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?Portable Radio
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?PSAP
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?Radio Channel
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?Remote Base
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?Repeater
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?Skip
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?Squelch
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?SSAP
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?Transmitter
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?UHF
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?VHF
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21.1.3. Explain the officer's basic role as it
relates to initiating the state's emergency
response during disaster.
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?Texas Disaster Act

• ?All requests for assistance must be channeled
  through the proper civil authority to the
  Governor via the Texas Department of Public
  Safety.

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21.1.4. Identify situations requiring
organization and consistency in communications.
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Situations requiring precise communication
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?BOLO Broadcasts
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?Physical descriptions
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?Weapons types
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?Vehicle descriptions (CYMBAL)
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?Urgent situations
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?Addressing
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?Times
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The Public Safety Communications Standard
Operating Procedure Manual, 22d ed, APCO, 1990
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21.1.5. Discuss the history and use of NCIC and
TCIC.
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Content in the required course as noted below.
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Required Course TCLEOSE Course 3807 (NCIC/TCIC
for Less than Full Access Operators).
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See also New "Violent Felon" tape from NCIC (10
min.)
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Unit Goal 21.2. To increase understanding of
some of the Federal and State laws that govern
the operation of communications systems in public
safety.
53
21.2.1. Discuss some Federal Communications
Commission rules and regulations that govern the
operation of communications systems in public
safety.
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Applicable FCC rules and regulations
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?General Operating Requirements F.C.C. Rules,
Part 90
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?Permissible Communications Federal
Communications act Section 605
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?Prohibited Communications Federal Communications
Act 501
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?Points of Communications FCC Public Service
Specialists
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Secrecy/Privacy of wire and radio communications
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?Authorized channels of message transmission
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?Prohibited against using intercepted
communications for benefit.
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?Exceptions
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?Penalties
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Source TCLEOSE Course 1013
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21.2.2. Identify and discuss the federal and
state laws governing operation of the national
and state telecommunications system as they apply
to peace officers.
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?NLETS Regulations (all states involved)
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?TLETS Regulations
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?Release of Information
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?Exceptions
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?Penalties
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Additional local and agency restrictions may
also apply
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Unit Goal 21.3. To provide a basic understanding
and working knowledge of the techniques,
terminology, and restrictions required of a
professional communicator.
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21.3.1. Demonstrate appropriate use of the basic
police radio communications, including use of
phonetic alphabet.
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?Numerical enunciation
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?Communications languages-avoiding words and
phrases that may be difficult for the listener to
understand.
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Ten Codes, Plain Language, and Phonetic alphabet
should be discussed as appropriate to the
involved agencies.
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Academies will teach what is appropriate in their
area, i.e., Ten Codes, Plain Language, Phonetic
Alphabet.
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Have students practice use of signals and
alphabet using actual radio units thereby
practicing and applying knowledge of police radio.
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21.3.2. Demonstrate the basic skills of an
effective radio communicator.
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Basic skills
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?Techniques for proper voice projection, clarity,
and rate of speech
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?The impact of emergency situations on voice
techniques
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?The necessity of control, calmness, and alertness
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?The importance of proper microphone position
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?Develop speech patterns and methods of delivery
that avoids words, phases, and enunciations that
make it difficult for listeners to understand.
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Have students practice use of signals and
alphabet using actual radio units.
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21.3.3. Identify when an officer should not
transmit.
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Do not transmit
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?Within 200 yards of blasting operations, or
where blasting caps are stored.
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?When advised by a base station to stand by due
to interference from other communication not
audible to the transmitting unit.
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?Lengthy messages, unless absolutely necessary.
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?During any "emergency" situations or
"in-progress" calls i.e. pursuit or officer needs
help.
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?Any superfluous radio traffic having no bearing
on the unit's availability.
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Associated Public Safety Communications Officers,
Inc. (APCO)
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Ten Code
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The "Ten Signals" have been condensed into the
following 34 signals. This is the result of
efforts by all radio services to achieve a
uniform 10-code.
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AMERICAN LAW ENFORCEMENT PHONETIC ALPHABET

• 10-1 Signal Weak 10-19 (In) Contact
• 10-2 Signal Good 10-20 Location
• 10-3 Stop Transmitting 10-21 Call ( ) by Phone
• 10-4 Affirmative (OK) 10-22 Disregard
• 10-5 Relay (to) 10-23 Arrived at Scene
• 10-6 Busy 10-24 Assignment Completed
• 10-7 Out of Service 10-25 Report to (meet)
• 10-8 In Service 10-26 Estimated Arrival Time
• 10-9 Say Again 10-27 License/Permit
  Information
• 10-10 Negative 10-28 Ownership Information
• 10-11 On Duty 10-29 Records Check
• 10-12 Stand By (stop) 10-30 Danger/Caution
• 10-13 Existing Conditions 10-31 Pick Up
• 10-14 Message/Information 10-32 Units Needed
• 10-15 Message Delivered Specify/Number/Type
• 10-16 Reply to Message 10-33 Help Me Quick
• 10-17 Enroute 10-34 Time
• 10-18 Urgent

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The phonetic alphabet should be used for spelling
out unusual names of persons and locations. The
names used after each letter have been found to
be the most understandable over the air.
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They should always be given as "A - ADAM", "B -
BOY" -- never "A as in ADAM" or "B as for BOY",
etc. The alphabet is easily memorized.
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AMERICAN LAW ENFORCEMENT PHONETIC ALPHABET

• (A) ADAM (N) NORA
• (B) BOY (0) OCEAN
• (C) CHARLES (P) PAUL
• (D) DAVID (Q) QUEEN
• (E) EDWARD (R) ROBERT
• (F) FRANK (S) SAM
• (G) GEORGE (T) TOM
• (H) HENRY (U) UNION
• (I) IDA (V) VICTOR
• (J) JOHN (W) WILLIAM
• (K) KING (X) X-RAY
• (L) LINCOLN (Y) YOUNG
• (M) MARY (Z) ZEBRA

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2400 HOUR TIME

• 0000 Beginning of day
• 0001 One minute after midnight (zero zero zero
  one)
• 0015 Quarter past midnight (zero zero one five)
• 0045 45 minutes past midnight (zero zero four
  five)
• 0100 One oclock in the morning (zero one
  hundred)
• 0130 One thirty AM (zero one three zero)
• 0200 2 AM (zero two hundred
• 0300 3 AM
• 0400 4 AM
• 0500 5 AM
• 0600 6 AM
• 0700 7 AM
• 0800 8 AM
• 0900 9 AM
• 1000 10 AM (ten hundred)
• 1100 11 AM (eleven hundred)

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• 1200 NOON
• 1201 One minute after noon (twelve zero one)
• 1215 Quarter past noon (twelve fifteen)
• 1300 (add 100 to 1200) 1 PM (thirteen hundred)
• 1345 (add 0045 to 1300) 1 45 PM (thirteen
  forty-five)
• 1400 (add 200 to 1200) 2 PM
• 1500 (add 300 to 1200) 3 PM
• 1600 (add 400 to 1200) 4 PM
• 1700 (add 500 to 1200) 5 PM
• 1800 (add 600 to 1200) 6 PM
• 1900 (add 700 to 1200) 7 PM
• 2000 (add 800 to 1200) 8 PM
• 2100 (add 900 to 1200) 9 PM (twenty-one hundred)
• 2200 (add 1000 to 1200) 10 PM
• 2300 (add 1100 to 1200) 11 PM
• 2400 (add 1200 to 1200) Midnight (twenty-four
  hundred)

103
"The greatest mistake you can make in life is to
be continually fearing you will make one."--
Elbert Hubbard, 1856-1915