CONFLICT RESOLUTION - PowerPoint PPT Presentation

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CONFLICT RESOLUTION

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Conflict is an important part of change. Conflict can allow for creativity and ... Collaborating. Confronting. Rules for Effective Conflict Resolution ... – PowerPoint PPT presentation

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Title: CONFLICT RESOLUTION


1
CONFLICT RESOLUTION
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Conflict Resolution
  • Change is a part of life
  • With change comes conflict
  • Conflict is not always negative
  • Conflict is an important part of change
  • Conflict can allow for creativity and innovation
    as well as encourage productive discussions
  • Conflict is
  • The consequence of real or perceived differences
    in mutually exclusive goals, values, ideas,
    attitudes, beliefs, feelings, or actions

3
Conflict Resolution
  • Conflicts can occur due to different
    personalities, cultures, and training
  • Types of conflicts
  • Intrapersonal
  • Interpersonal
  • Organizational

4
Conflict Resolution Methods
  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Negotiating
  • Collaborating
  • Confronting

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Rules for Effective Conflict Resolution
  • Protect each parties self respect
  • Do not blame the problem on the participants
  • Allow for discussion from each member
  • Set ground rules
  • Encourage expression of ideas
  • Encourage active listening
  • Help develop alternative solutions

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