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How Can Government and other Mechanisms Work In The Same Economy

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Dispute Resolution/ Enforcement. Enforcement of ACO/ NTC/ SMC decisions by contract ... The rules govern cross border transfers and disputes ... – PowerPoint PPT presentation

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Title: How Can Government and other Mechanisms Work In The Same Economy


1
How Can Government and other Mechanisms Work In
The Same Economy?
APEC Technical Assistance Seminar, Vancouver, BC
22 23 Sep 2007
  • Dr TOH See Kiat
  • Chairman, CommerceNet Singapore
  • Chairman, Goodwins Law Corporation

2
AGENDA
  • About CommerceNet Singapore
  • How It Works
  • Self Assessment
  • Compliance Review
  • Recognition
  • Dispute Resolution/ Enforcement
  • Cross Border Developments
  • Results

3
ABOUT COMMERCENET SINGAPORE
MISSION
to promote trusted cross border commerce and the
integration of technology in the knowledge-based
economy

1
4
Global Reliability Programme
  • Backed by full complement of Codes of Practices
  • Compliance audit

3
5
How We Build Online Trust
CommerceNet Singapore
B2C
B2B
B2C/B2B/G2C/B2G
ConsumerTrust
BusinessTrust
PrivacyTrust
Standards
Compliance Audit
Dispute Resolution
Enforcement
Merchants/Trading Parties
4
6
B2C Web sites of Our Merchants
10
7
B2B Web sites of Our Merchants
11
8
How It Works
  • Self Assessment
  • 2 sets of rules privacy and Internet best
    practice (includes complaints handling
    obligations)
  • contractual arrangement to comply or face
    consequences
  • reprimand, delisting, blacklisting for breach
    consumer private action under consumer law
    possible for false privacy claim

9
ConsumerTrust Code of Practice covers 7 Areas
Disclosure
Communications
Privacy
Child Protection
Fulfilment
Security
Dispute Resolution
14
10
BusinessTrust Code of Practice covers 12 Areas
Legitimate Transactions
Identification
Communications
Company Profile and Business Information
Quality of Products/Services
Capacity For Fulfillment
Intellectual Property Practices
Payment
Timeliness of Delivery
Privacy
Dispute Resolution
Information Security
15
11
How It Works
  • Compliance Review
  • Desk top evaluation no external intrusion into
    company, unless warranted due to nature of
    business or complaints
  • Approval within one month
  • Random spot checks
  • Annual review and renewal
  • S3000 entry (half paid by IDA) S800 renewal

12
How It Works
  • Recognition
  • by CommerceNet Asia Singapore, Korea, Japan,
    China- Hong Kong, Chinese Taipei,
  • NTC accredits Authorised Code Owners (ACO)
  • 2 in B2C 1 in B2B
  • ATA mutual recognition Singapore, Chinese
    Taipei, Korea, (originally included Japan)

13
Official TrustSg Web sitewww.trustsg.com.sg
9
14
How It Works
  • Dispute Resolution/ Enforcement
  • First level at company
  • Escalate to ACO
  • Escalate to NTC (acountability agent for APEC
    purposes)
  • Parallel track through e_at_DR (courts-based)
    Singapore Mediation Centre (SMC)
  • Simultaneous action through Small Claims Tribunal
    (SCT, consumer law fair trading provisions)

15
How It Works
  • Dispute Resolution/ Enforcement
  • Enforcement of ACO/ NTC/ SMC decisions by
    contract
  • Civil action under consumer law for false claims
  • Own costs model consumer/ business pay small
    fees for mediation business pays for
    accreditation government pays for operating
    accountability agent and to jump-start project
    with subsidy to businesses
  • Cost at SCT, SMC less than S50 for consumers
    not much more than that for businesses

16
Cross Border Developments
  • The rules govern cross border transfers and
    disputes
  • ATA membership open (Malaysia, Thailand, GBDe,
    GTA, Mexico, Sri Lanka invited to observe)
  • APEC pathfinder project!

17
Results
  • 600 accredited businesses and government
    agencies and growing.
  • Government buy in B2C, B2B, C2G, B2G, G2G!!
  • No law change based on existing contract,
    consumer and confidential information laws and
    court procedures
  • Relatively low cost to business, consumer and
    government!

18
Any Questions? asktoh_at_gmail.com
THE END
The views herein are personal and do not reflect
views of ATA, IDA, CNSG or Goodwins Law
Corporation
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