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Quality Assessment Framework Hints and Tips

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Providers to have appeals procedure to deal with assessments (B) ... Organisations to display culture of encouraging Complaints as positive tool (B) Questions? ... – PowerPoint PPT presentation

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Title: Quality Assessment Framework Hints and Tips


1
Quality Assessment Framework Hints and
Tips Kevin Harrison Martin Wainwright
2
QAF Hints and Tips
  • Lessons learnt from last 18 months
  • Continuous Improvement above C level
  • Questions and (hopefully!) answers

3
Self Assessments
4
Common QAF issues
  • Core objectives tend to follow a pattern
  • You might be doing it but can you evidence it?
  • Date agreed / reviewed / next reviewed
  • Not everything is applicable / pertinent
  • Supplemental objectives
  • QAF Lite
  • Passporting
  • Continuous improvement
  • Policies that are not yet embedded

5
QAF Core Objectives
  • Needs Risk Assessment Support Planning
  • Lack of clarity about function of each document
  • Tools must be backed by structured procedures
  • Support plans must show clear links with needs
    assessment
  • Providers to have appeals procedure to deal with
    assessments (B)
  • Feedback from agencies required for service
    review process (B)

6
Security, Health Safety
  • Risk assessments not in connection with service
    users related to accommodation service
    delivery
  • C5,6,7,8 not applicable to Floating Support
    services
  • Specific risk assessment of lone working
  • Regular inspections of shared housing require
    evidencing
  • Service users involved in risk assessments
    requires evidence (B)

7
Protection from Abuse
  • Robust PFA policy which complies with Staffs VAP
    contractual agreement.
  • Services involving children require separate
    policy
  • A documented risk assessment addressing personal
    benefit through abuse
  • A log that records investigations, outcomes,
    actions
  • All staff providing support require CRB clearance
    contractual requirement
  • Staff training induction (B)

8
Fair Access, Diversity Inclusion
  • Contractual requirement to EOP policy to
    operate CRE employment code
  • Providers to be focal point of referrals/applicati
    ons avoid third parties have to have up to
    date eligibility criteria.
  • Clear system of prioritising applicants, based on
    support needs
  • Communication needs of Service Users (B)
  • Evidence link with BME groups/Hard to reach
    groups ask for advice! (B)

9
Complaints
  • Contractual requirement to have policy
  • Policy written to be understood by client group
  • Organisations to display culture of encouraging
    Complaints as positive tool (B)

10
  • Questions?
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