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Dr. Mario Guimaraes

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Post-Interview Follow-up. IS8080. Preparing for Interview. Prepare General Interview Plan ... Anticipated Answers and Follow-Ups. Confirm Areas of Knowledge ... – PowerPoint PPT presentation

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Title: Dr. Mario Guimaraes


1
Fact Finding
Dr. Mario Guimaraes
2
Fact Finding
  • Formal process of using techniques such as
    interviews and questionnaires to collect facts
    about systems, requirements, and preferences.

3
Fact-Finding Techniques
  • Database developer normally uses several
    fact-finding techniques during a single database
    project including
  • examining documentation,
  • interviewing,
  • Group interview, JAD
  • observing organization in operation,
  • research,
  • questionnaires.

4
Documents
5
Interviews
  • Most commonly used, and normally most useful,
    fact-finding technique.
  • Enables collection of information from
    individuals face-to-face.
  • Objectives include finding out facts, verifying
    facts, clarifying facts, generating enthusiasm,
    getting end-user involved, identifying
    requirements, and gathering ideas and opinions.

6
Interview Advantage/Disadvantage
7
Types of Interviews
  • Structured Close ended questions
  • Unstructured Open ended questions

8
Phases in an Interview
  • Selecting Interviewees who to interview
  • Designing Interview Questions open ended,
  • closed ended questions, etc.
  • Preparing for the Interview
  • Conducting the Interview
  • Post-Interview Follow-up

9
Preparing for Interview
  • Prepare General Interview Plan
  • List of Question
  • Anticipated Answers and Follow-Ups
  • Confirm Areas of Knowledge
  • Set Priorities in Case of Time Shortage
  • Prepare the Interviewee
  • Schedule
  • Inform of Reason for Interview
  • Inform of Areas of Discussion

10
Conducting Interview
  • Appear professional and unbiased
  • Record all information
  • Check on organizational policy regarding tape
    recording
  • Be sure you understand all issues and terms
  • Separate facts from opinions
  • Give interviewee time to ask questions
  • Be sure to thank the interviewee
  • End on time
  • Tips Dont Worry, Be Happy, Pay Attention,
    Summarize Key Points,
  • Be Succinct, Be Honest, Watch Body Language

11
Post Interview
  • Prepare Interview Notes
  • Prepare Interview Report
  • Look for Gaps and New Questions

12
Observation
  • Effective technique for understanding system.
  • Possible to participate in, or watch, a person
    perform activities to learn about system.
  • Useful when validity of data collected is in
    question or when complexity of certain aspects of
    system prevents clear explanation by end-users.
  • Example studying how a student learns through
    VERBAL PROTOCOLS.

13
Adv./Dis. Of Observation
14
Research
15
Questionnaires
  • Conduct surveys through questionnaires
    special-purpose documents that allow facts to be
    gathered from a large number of people while
    maintaining some control over their responses.
  • Two types of questions, namely free-format and
    fixed-format.

16
Questionnaires
17
JAD or Group Interview
  • ADVANTAGES
  • one user may get idea from other user.
  • Avoids redundancy in interview
  • Saves interviewers time
  • DISADVANTAGE
  • one user hogs conversation
  • hierarchical structure of organization
  • may not allow some users to speak freely.

18
End of Lecture
  • End
  • Of
  • Todays
  • Lecture.
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