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Esker Quality Assurance Process

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Esker Quality Assurance Process. February QAI Meeting. Tracy Donohue, Quality Assurance Manager ... A group of people that work together to design a new feature ... – PowerPoint PPT presentation

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Title: Esker Quality Assurance Process


1
Esker Quality Assurance Process
  • February QAI Meeting
  • Tracy Donohue, Quality Assurance Manager
  • February 7, 2001

2
Agenda
  • Background
  • QA process
  • Challenges

3
Background
  • Persoft
  • PC-to-Host
  • Web-to-Host
  • Acquired by Esker (1999)
  • PC-to-Host
  • Web-to-Host
  • Fax

4
Connectivity Products
  • Shrink-wrapped software
  • Fortune 1000 customers
  • Out of the box solutions

5
QA Process
  • Product Plan
  • Core Team
  • A group of people that work together to design a
    new feature
  • RD, QA, Tech Writing, Tech Support, Product
    Management, Marketing
  • Specifications
  • Testing against a specification is like walking
    on water. It helps if its frozen.

6
QA Process
  • Product Plan -gt Testing Strategy/Plan
  • Provides an overall plan tailored to the testing
    needs of the project.
  • Preliminary Schedule
  • Core Team -gt Test Outline
  • Detailed document that is used to test the
    features of the product
  • Functional, Limits and Boundaries, Compatibility
  • Reviewed by developer

7
QA Process
  • Alpha Phase
  • File set integrity
  • New features
  • High level acceptance testing
  • Bug Ranking (1s and 2s)
  • Beta Phase
  • Customers and potential customers test
  • Real world application testing
  • Integration testing
  • Regression, Functional, Load, Compatibility,
    Performance
  • Documentation review

8
QA Process
  • The BIG picture

Development Cycle
Core Team
QA
RD
QA
Tech Writing
Tech Writing
RD
PM
Tech Support
Marketing
Ship
9
QA Process
  • Tools Best Practices
  • Core Teams
  • Bug Tracking System
  • Bug Ranking Meetings
  • Automated Tests
  • High Level Acceptance Testing
  • Drive Images, clean machine

10
Challenges
  • Global company
  • Global Software and Development
  • New tools needed, possibly
  • Maintain best practices
  • Work as a team
  • Communication
  • New tools needed, possibly
  • More face to face contact

11
Questions?
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