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How Your Organizational Culture Affects Performance

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How Your Organizational Culture Affects Performance. Norms Overview. Society. Organizations ... www.KRA.com. How Your Organizational Culture Affects Performance ... – PowerPoint PPT presentation

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Title: How Your Organizational Culture Affects Performance


1
How Your Organizational Culture Affects
Performance
2
Norms Overview
  • Society
  • Organizations
  • Identify Norms in Your Organization
  • Strategies to Change Norms

3
Definition
  • Norms -The expected behavior of the group OR the
    acceptable behavior of the group.
  • Norms are Around Here-isms Around here we…..

4
Society
5
Why Are Norms So Powerful?
  • PEER GROUP PRESSURE

6
Organizations
7

FORMAL INFORMAL
Rules Regulations Policies Guidelines

What is supposed to Happen
What REALLY is happening.
8

NORMS GAP
55 MPH 65MPH
65 MPH 75MPH
9

NORMS
POSITIVE NEGATIVE
Get the Job Done 9 5
Customer First Paperwork First
Risk Taking C.Y.A.
Initiative Do What Im Told
Teamwork Competition Btwn
Depts.
Ownership Thats Not My
Responsibility
10
NORMS Within Your Organization
  • AROUND HERE WE…….

11
Strategies to Change Norms
  • REWARD/SANCTION
  • TEAMWORK
  • Group Support
  • Role Modeling
  • COMMUNICATION SYSTEM
  • Vertical and Horizontal

12
Strategies to Change Norms
  • EVALUATION
  • PERSONNEL
  • Recruitment
  • Orientation
  • Training

13
Strategies to Change Norms
  • LEADERSHIP
  • Monitor Previous Strategies
  • Set High Standards
  • Role Model

14
Management Style
  • Dependent Upon Your View of Staff

15
Management Style
  • Participatory Management Believes That
  • People Are Their Most Valuable Resource
  • The Goals of the Organization and the Goals of
    the Individual Can Co-Exist
  • People Want to Do a Good Job and Under the
    Right Circumstances Will Exceed Expectations
    in Order to Succeed
  • People Take Pride in Their Accomplishments and
    the Accomplishments of the Organization.

16
Management Tips
  • Use Your Resources STAFF
  • Develop Your Teams
  • Create a Sense of Ownership
  • Share the Credit
  • Never Give Up the Reins
  • Keep Raising the Bar
  • Promote From Within (If Possible)
  • Judge As You Are Judged

17
How Your Organizational Culture Affects
Performance
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