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Knowledge Worker Development: Technology Neutrality and Growth of the IT Industry


... of a dominant software specification can often induce ... adoption of the resultant standards, does nothing in the effort to achieve interoperability. ... – PowerPoint PPT presentation

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Title: Knowledge Worker Development: Technology Neutrality and Growth of the IT Industry

  • Knowledge Worker Development Technology
    Neutrality and Growth of the IT Industry

Michael Mudd, Director of Public Policy Asia -
Pacific The Computing Technology Industry
Association - CompTIA
September 29th 2005
14th Vietnam IT Week, 26/9- 2/10 2005, Hanoi,
Socialist Republic of Vietnam
  • Who is CompTIA
  • The changing needs of the economy
  • Multi-stakeholder partnerships - NITAS
  • The importance of Technical Neutrality
  • How to create a sustainable and competitive
    IT industry
  • Public/Private partnership - examples
  • Our Initiatives

CompTIA - a leading ICT Industry Association
  • Global Reach
  • 20,000 plus Corporate Members in 102 countries,
  • Over 4,000 institutional members and 8,000 IT
    professional (individual) members
  • 85 of members are SMEs
  • Inclusive
  • Members from major industry markets, representing
    all in the IT industry Hardware Software
    Telecommunications IT Services
  • Corporations and not-for-profit organizations/
    Schools, Community Colleges and
    Universities/government partnerships
  • Effective
  • Largest vendor-neutral provider of IT training
  • Successful track record of collaboration and
    facilitation of global standards
  • Working with governments in a public/private
  • Industry driven through members cornerstone

Earthweb Eastman Kodak Entex Information
Services ePresence Exide Electronics
Group FileNet Fujitsu Computer GE Information
Global Knowledge Network Guru Labs gtslearning He
wlett-Packard Co. iGeneration Imaging 501
IMNET Systems InaCom Corp. Information
Technology (ITMI) Ingram Micro Inc. Intel
Kofax Imaging Products Lava Systems Law
Cypress Company Learning Centers, Inc. Learning
Lotus Marcraft International Microsoft Motorola
New Horizons Novell NTT Data Odyssey
Development Optical Laser Optika Imaging
Systems PaperClip Software
RSA Security Ricoh Corp. SmartForce Sun
Microsystems Sybex, Inc. TAC Tandy/Radio Shack
TechData Corp. Technology Service Toshiba
America US West Wave Technologies Wurts
Associates Xerox Corporation
_at_doc 3Com Access Graphics Adaptec Course
Technology Apple Computer Association of
Internet Autodesk ATT Internet Services Bell
Howell Bluebird Systems Canon, USA
Cisco Comark CompuCom Systems Inc. CompUSA
ComputerWorld Cornerstone Imaging
Cprod CSK Data Train Institute Diamond Head
Software Document Technologies
Sun Microsystems
Hong Kong
Washington DC
Chicago, HQ
Sao Paulo
(No Transcript)
Your Most Valuable Asset
  • The most valuable assets of a 20th century
    company was its production equipment. The most
    valuable asset of a 21st century institution,
    whether business or non-business, will be its
    knowledge workers and their productivity.
  • -- Peter Drucker

  • Management Guru
  • The same
    is true of Economies
  • --
    Mike Mudd
  • Realist

Information Technology - The Driving Force
Behind the Worlds Economy
  • More than 90 of all workers in the IT field do
    not work for IT industry companies. Rather, they
    fulfill IT functions in other industries.
  • Backbone of Biotech and Space
  • IT provides the backbone that powers the global
    economy in financial services, government,
    agriculture, healthcare, transportation,
    manufacturing, education,
    and scores of other industries.

IT Worker Valuation Timeline
IT advantage in organizations has become one of
THE critical success factors in business…
Nice to Have
Must Have
Need To Have To Survive
From the Basement
To the Cubicle
To the Boardroom
A Model for Developing 21st Century IT Workers
The Three Legged Stool of Knowledge Worker
Links job to education requirements Creates
lifelong education process Ties employment to the
education process
Delivers foundational knowledge and concepts
Validates content knowledge
What Knowledge Workers Need
  • A permanent, validated, record of
  • An lifelong career guide of employee development
    based upon employers need.
  • A convergence of book smarts with street
    smarts to create a 21st century knowledge
  • A structure for IT skill development, internship
    management, making the most of training

Essential Components of a Public/Private IT
training/skilling Initiative
  • Industry skills based on vendor neutral
  • Classroom instruction
  • Structured on-the-job learning
  • Competency validation on the job
  • Documented experience
  • Industry certification
  • Appropriate Government Incentives

- NITAS National IT Apprentice System
Organizational Performance
Organizational Performance
Worker Productivity
Work Group Performance
Work Group Performance
The Employer
Task Performance
Task Performance
Student Graduation Readiness
Employer Steps
The School
Steps in the educational process
Admin Operations
Skills Development Validation an example
Training, practice of skill, and coaching occurs
within education environment
Based on NITAS industry standard and expectations
Reduces skills gap training cost burden to
Employer and links education process to employer
The CompTIA Skills Management System
Permanent, Validated résumé
Skills Concentrations In Progress
Validated Certifications Achieved
Continuing Education Requirements
Employee Benefits
  • Preparation aligned to industry technology
  • Emphasizes knowledge and experience
  • Validation of competencies
  • Institutionalizes lifelong learning
  • Adapts to changing technical standards

Employer Benefits
  • Early access to the next generation of IT
  • Try before you Buy approach to employee
  • Confidence that employee education meets employer
    needs and can be validated
  • All stakeholders playing with the same game book
  • Government assistance e.g. tax benefits

Economy Benefits
  • Ability to move up the value chain
  • Increase productivity per person
  • Resulting in a higher GDP
  • Increasing the tax base
  • With lower environmental costs
  • Ability to leapfrog ahead
  • Examples Ireland India

Where Technology Neutrality (TN) fits in
  • Not aligned to a country
  • Not aligned to a company
  • Not aligned to an ideology
  • Adaptable to various business models
  • Benefits the SMEs most
  • Key to TN is Interoperability
  • Interoperability encompasses Open Standards

A Practical Definition of
Interoperability (plural)
  • The integrating catalyst of a networked society
  • Expands functional connectivity between entities
  • Increases systems flexibility and agility,
    reduces transaction costs, increases
    productivity, promotes efficiencies throughout
    the supply/service chain, and
  • Speeds the dissemination of innovation through
    practical application and commercialization.
  • At the social level more is better at the firm
    (and government agency) level, interoperability
    is one feature among others.
  • On an IT level the most critical component is

Alternative Models to Promote
  • Open Standards
  • Voluntary private sector initiatives, e.g. WS-I,
    W3C, OASIS
  • Government specification, e.g. European
    Interoperability Framework
  • Private-Public Partnerships
  • Organic (market driven) Standards
  • the emergence of a dominant software
    specification can often induce widespread
    compatibility more forcefully than standards
    developed through cooperative processes, e.g.

Types of
  • 3 interoperability aspects
  • Technical linking up computer systems by
    agreeing on standards for presenting, collecting,
    exchanging, processing, and transporting data.
  • Semantic ensuring that transported data shares
    the same meaning for link-up systems
  • Organizational organising business processes
    and internal organization structures for better
    exchange of data.
  • Technical interoperability
  • Standards developed through private sector open
    processes, e.g. USB interconnections, Ethernet,
    TCP/IP, XML, Wireless LAN technology, Web
    services, etc.
  • Adoption driven by customers requirements (B2B,
  • Standards and interoperability best when
    processes loosely coupled not by tight
    categorical preference (allows for innovation)
  • Semantic and organizational interoperability -
    more difficult
  • Dependent on agreement among business-government-c
  • Ultimately requires integrated political-commercia
    l solutions
  • Loose coupling even more important

Open standards and Open Source are
not synonymous
  • Open Standards
  • Specifications describing programme or device
    characteristics, available to the technical
    community, and vetted through open process, e.g.
  • W3C (World Wide Web Consortium)
  • OASIS (Organisation for the Advancement of
    Structured Information Standards)
  • WS-I (Web Services-Interoperability Organisation)
  • Open Source Software (OSS)
  • Source code is available to the general public
    for use and/or modification from original design
    without fees, some licenses restrict
    commercialization of modifications, with over 60
    different possible licenses currently available.

Interoperability through open
  • Open Source Software may, or may not,
  • OSS should interoperate with other OSS if the two
    end point apps adhere to the same open
  • The fact that software is open source does not
    mean that it necessarily implements the same open
    standards as other Open Source Software
    applications, this is a choice of the developer
    and the licence they choose.
  • Proprietary or Commercial software may also
    implement open standards and may, or may not,
  • Open standards specify the characteristics of the
    wire (the external interfaces) and both OSS as
    well as proprietary software may adhere to open


Adoption of standards
  • A major contributor to interoperability is
    voluntary open standards development plus
    voluntary open standards adoption.
  • Open standards development, without significant
    adoption of the resultant standards, does nothing
    in the effort to achieve interoperability.
  • Standards, like software, must evolve to take
    advantage of technology advances.
  • The proprietary software industry (large and
    small companies) continues to generate the
    largest number of patents of any industry
  • If the industry is not fully engaged in the
    standards setting process, standards will suffer,
    as technology advances are not integrated into
    the process.
  • This is a global challenge as software being
    digital, knows no borders

  • Technology
    Review Patent Scorecard 2004

The need for investment
  • A CompTIA-sponsored Nathan and Associates
    analysis of 57 countries found that countries
    that are under invested in IT capital have
    relatively larger percentages of total IT capital
    investment in IT hardware (62.2) and less in
    software (13.3).
  • In other countries (with adequate IT investment),
    the hardware share of total IT investment is 36.3
    percent and the commercial software share is
    21.5 percent of total IT investment.
  • Certification of IT Professionals levels the
    playing field, ensures a recognized quality level
    for overseas customers, thus increasing inflows
    on investment.
  • Growth in software sustainable growth in IT and
    related supporting employment

How to promote an indigenous software industry/1
  • Governments can assist this through
  • Promoting diverse ICT training options
  • Ensuring IP laws are enforced
  • Recognizing and promoting international
  • Promoting growth in gross investment in software
    to promote faster development the countrys ICT

How to promote an indigenous software industry/2
  • Industry
  • Can work more productively with customers that
    already have software standards in place
  • Can ensure customers are satisfied with your
    systems and processes by proving the competency
    by certification of their software and hardware
  • Can work with customers that recognize that their
    core competences go beyond just price
  • Can transmit the soft advantages of their
    company, your flexibility, your respect for their
    IP and they in turn, yours

CompTIA Partnerships
  • Austria
  • The Austrian Chamber of Commerce's Institute of
    Business Promotion (WIFI)
  • Very active member of CompTIA and include CompTIA
    certifications in the 26,000 courses taught each
  • Germany
  • Arbeitsamt Düsseldorf (Job Office Düsseldorf)
  • Requires A, Network and Security for all
    funded IT Training activities

Partnerships International Organizations
  • Germany
  • SRH Business Academy of Heidelberg 
  • Joined CompTIA and actively supports CompTIA
    Certification within their state certified
    business degrees
  • Netherlands
  • ECABO (rewarding body of IT education)
  • Includes CompTIA A and Network
  • EXIN exam body
  • Students receive exemptions in EXIN certification
    programs for obtaining CompTIA A, Security,
    Linux and/or Server

CompTIA Partnerships International Organizations
  • UK
  • City Guilds, Edexcel and OCR (Oxford, Cambridge
    and Royal Society of Arts Examination Board)
  • All major exam awarding bodies map and embed
    CompTIA certifications into their academic
  • Egypt
  • United States AID funded program to train and
    certify 342 people in CompTIA A
  • IBM Egypt trains in special programs students in
    A and Network via the Ministry of
    Communications and IT
  •  Jordan
  • Special project for the government to certify 100
    people in A and Network

CompTIA Partnerships International Organizations
  • Japan
  • Ministry of Labor
  • Retraining Fund available for unemployed.
  • Fukushima Prefecture, Okinawa Prefecture,
    Wakayama Prefecture and Aichi Prefecture
  • Public funds are available through employers and
    training providers under each prefecture's IT
    human resources development project.
  • Korea
  • Ministry of Information and Communication and
    Ministry of Labor
  • Both have made training funds available for
    CompTIA training.
  • KITA (Korean International Trade Association)
  • Delivers e-Biz, A and Network training under
    government fund in its training arm.
  • Malaysia
  • National Vocational Training Council (MLVK)
  • Working with federal and local governments to map
    A to Malaysian National Competency Skill
  • A training now funded by government for
    vocational training.

CompTIA Partnerships International Organizations
  • Singapore
  • Infocomm Development Authority of Singapore
    (IDA), National Trade Union Congress (NTUC) and
    National Infocomm Competency Center (NICC)
  • National Infocomm Competency Program (IPC)
  • Have accredited and incorporated A, Network,
    i-Net, Security and CTT
  • Taiwan
  • Lunghwa University will start delivering CompTIA
    A, Network and Linux programs in 2004
  • Hong Kong
  • Working with Information Technology Training
    Development Center and Hong Kong Computer Society
    on potential collaborations
  • Working with Hong Kong University-SPACE and
    Employee Retraining Board for engagement of
    CompTIA programs
  • Vietnam
  • Discussions with MOST on Certification programs

CompTIA Partnerships
US Government
  • US State Departmentrequires A
  • Federal Aviation Administrationrequires A
  • US Department of Laborcollaborating Identified
    areas that academia, industry and government can
    work together
  • US Navyprovides advisory leadership for the A
    certification program
  • US Department of Defense the Department of
    Homeland Securityhelping to establish standards
    to drive enhanced cyber security within the
    Federal government
  • US State Departmentbuys CompTIA vouchers for
    support of IT certification, training and
  • FBI Treasury Departmentactively led
    development of CompTIA Security
  • National Skills Standard Boardendorses A
  • The Veterans Administrationendorses A

Some of our initiatives to drive IT
  • Coalition Building and Management
  • The eSkills Certification Consortium - EU
    coalition supporting training tax and workforce
    development incentives
  • Technology Workforce Coalition - US
    ( coalition supporting
    training tax and workforce development incentives
    at state and federal levels
  • The Alliance for Small Business Investment in
    Technology US ( promotes IT
    equipment tax incentives for small businesses
  • The Initiative for Software Choice - Global
    ( initiative supporting
    neutral software procurement policies 300 members
    and 12 associations
  • The eSkills forum - Associative economics of
    multi-stakeholder partnerships, for e-skills
    development and certifications ( )

In Conclusion
  • To move from an industrial society to a knowledge
    society, Technology Neutral Standards are vital
  • Standards lead to Interoperability, for software
    - the Esperanto of the digital age.
  • Technology Neutral educational processes prepare
    the knowledge worker for a flexible career, no
    matter what the business model of the vendor
  • The process, like evolution, is always changing
    only faster
  • In short the DNA of the IT industry globally .

Thank You !
  • For further information please contact
  • Michael Mudd
  • Director, Public Policy Office Asia Pacific
  • CompTIA Hong Kong Limited
  • 2f. Shui On Centre
  • 6-8Harbour Road,
  • Hong Kong
  • Tel 852 2824 8429
  • Email