Delivering Services Worthy of MIT AO/FO Meeting

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Delivering Services Worthy of MITAO/FO Meeting

• November 5, 2008

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MITs Mens et Manus

• Even the biggest problem can be cracked by a
  small well-designed intervention. Thats where
  you and your creativity come in.
• Muhammad Yunus
• MITs Commencement 2008 Speech

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Simply M M
Mens - Mind
Manus - Hand

• Idea
• Strategy
• Analysis
• Planning
• Judgment

• Execution
• Effectiveness
• Efficiency
• Performance

MM is our Goal
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VPF Roles

• Interpret and comply with the external
  environment
• Tax and research compliance
• Financial markets, regulatory and accounting
  updates
• Provide expert advice and policy recommendations
• DLCs
• MITs Administration
• Perform influential financial reporting and
  analysis
• Deliver efficient and effective financial and
  administrative processes
• Service the community with high standards

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Fiscal 2009 Goals
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Delivering the 2011 Experience Today

• The 2011 Experience is the framework adopted by
  VPF as a way to refer to the goal of achieving
  operational excellence by the 150th anniversary
  of MIT.
• Focus on delivering high value (save community
  time and money), compliance and reliability
• Fiscal 2009 Goals Continuing an ambitious agenda
• HR/Payroll
• Travel
• Accounts Payable
• Procurement
• Budget

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Delivering the 2011 Experience Today

• Simplify, automate, and standardize processes and
  workflows
• Smart web forms, confirmation emails, and
  automated reminders
• Appointment process redesign
• Late salary distribution change request
• Request for Payment (RFP)
• Develop clear policies, standards, and guidelines
• Travel
• Policy ? Guidelines
• Procurement
• Sensitive Items
• Gifts and Gratuities
• Develop a metric-driven model for operational
  excellence

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Travel 2011 Experience Today
Pre-trip
Post-trip
Trip
Planning
Booking
Travel
Reporting
Reimbursement
Product Generation
Product Generation
Preferred Channels
Direct Deposit
Insurance
Expense Reporting
Information
Payment Methods
Safety
Product Generation
Product Generation
Payment Methods
Policy
Guidelines

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Where are we on an ambitious agenda?
2008
2009
2010
Appointment Process Redesign
Late salary distribution
SRS vacation tracker
Request for Payment
Travel card
Travel expense reporting
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Working together
VPF
MIT Community
to deliver services worthy of MIT