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Human information behaviour: electronic resources, digital library use and evaluation

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Human information behaviour: electronic resources, digital library use and evaluation. Jela Steinerov , Jaroslav u ol ... Top 3 ranking valid across all age groups ... – PowerPoint PPT presentation

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Title: Human information behaviour: electronic resources, digital library use and evaluation


1
Human information behaviour electronic
resources, digital library use and evaluation
  • Jela Steinerová, Jaroslav uol
  • Department of Library and Information Science,
    Faculty of Arts, Comenius University Bratislava,
    Slovakia,
  • steinerova_at_fphil.uniba.sk,
  • susol_at_fphil.uniba.sk

2
Agenda
  • Research project VEGA interaction of man and
    information environment
  • User surveys in Slovakia
  • A model of an average user
  • Differences in user groups
  • Use of electronic resources
  • Conclusions proposals for digital libraries

3
Research project VEGA 1/9236/02 Contexts of
research project
  • New challenges changes in information provision
    in libraries
  • digital libraries
  • integration of sources, user communities
  • accessibility of electronic communication
  • open information structures in digital environment

4
Contexts of research project
  • Information behaviour of users in information
    seeking conceptual model
  • Stable preferences (motivation, sources, access)
  • Patterns (orientation, cooperation, information
    processing)
  • Evaluation (relevance, strategy, success)

5
Several user studies
  • 1. academic and research libraries in Slovakia
  • (students, educators, research workers)
  • 2. electronic resources, internet
  • 3. special community (visually impaired users)
  • 4. scientific and research workers (Slovak
    Academy of Sciences)
  • 5. elderly users of public libraries

6
Assumptions and goals of user studies
  • strategic aspects of information seeking
  • role of collaboration in information seeking
  • expectations (change of knowledge states)
  • first access points (catalogue, internet)
  • motivation for information seeking
  • professional journals
  • role of simple and easy access

7
Research questions of user studies
  • How do users make use of electronic resources?
  • Are they willing to publish in the electronic
    environment?
  • What are the users perceptions of information
    seeking process based on constant preferences of
    information use?
  • What are the perceptions of users during the
    information seeking process?
  • What are the perceptions of users after the
    completion of information seeking?

8
User survey academic and research libraries
  • 793 subjects
  • 16 selected academic and research libraries
  • June - July 2002
  • questionnaire, methodological guidelines
  • data gathering, coding, analyses
  • Final Report (2004)

9
A model of an average user
  • 57 men, 55 students, 52 age to 25
  • Good accessibility, well-arranged form
  • Authorities (sources, authors)
  • Immediate use (pragmatic aspect stragegic user
    group)

10
A model of an average user
  • Broader categories (access)
  • Little planning of information seeking
  • Little willingness to invest time, money (free
    access)
  • Often changes of systems, sources, services
    (problem re-definition) need for help
  • Relevance judgements keywords
  • Preferences of simple language

11
Differences between user groups
  • Males
  • Preferences of individual work
  • Confirmation of prior knowledge
  • Preferences of internet
  • Optimism, satisfaction
  • Females
  • More often use of catalogues, bibliographies
  • Collaboration, help of librarians
  • Relief, careful approach

12
Differences between user groups males, females
13
Difference between user groups
  • Managers (experts)
  • Timeliness
  • Individual work
  • More frequent use of catalogues, reference
  • Students (novices)
  • First source internet
  • Collaboration
  • Help of librarians

14
Differences between user groups managers,
students
15
Differences between user groups technical
sciences, social sciences
  • Social sciences
  • Individual work
  • More help in problem formulation
  • Use of less libraries
  • First access points easy access
  • Technical sciences
  • Help of librarians
  • Better organization of work
  • Timely information
  • Better problem formulation

16
Differences between user groups by subjects
(technical, social sciences)
17
User preferences in electronic resources
  • user preferences in electronic communication
  • attitude of users towards electronic resources in
    saturation of their scientific (academic)
    information needs
  • attitude of authors towards electronic resources
    in publishing the results of scientific research.
  • perception of trustworthiness and reliability of
    electronic resources

18
User preferences in electronic resources
  • user preferences along the axis of reliability/
    seriousness of the resource availability/ speed
    of access
  • usage of electronic resources
  • types of electronic resources
  • characteristics of electronic resources
    (comparison with traditional documents)
  • usage of paid resources - what financial means
  • percentage of users who prefer electronic
    resources.

19
Actual usage of electronic resources
1
6
Graph 1.
25
yes, frequently
Usage of
seldom
electronic
resources
no, not using
no answer
68
  • highest level of usage up to 18 years (91,7),
    3140-years old (75,3).
  • lower level of frequent usage 1825-years, also
    highest level of rare usage (27,6).
  • the lowest rate of frequent usage / highest rate
    of rare usage / of non-usage - social sciences
    and arts

20
Actual usage of electronic resources
13
51
Graph 2.
Usage
of paid
no, only freely available
el. resources
yes, paid by an
institution / library
36
yes, access paid
individually
  • individual payment - decreasing with the age of
    respondents, from 15,1 (1825-years) to 6,7 (51
    and older).
  • resources paid by a library - increasing rate of
    cases with increasing age
  • Men - more concentrated on free resources more
    willing to pay individually?
  • Women - more aware of institutional/library
    arrangements - goal-centred attitude towards
    information searching?

21
Types of electronic resources used
individual web pages
1
2
electronic journals
4
Graph 3.
web pages of prof.
25
7
organisations
Types of
el. resources
web pages of
used
conferences, congresses
e-mail lists
35
newsgroups
26
other resources on
internet
  • Top 3 ranking valid across all age groups
  • age groups 4150-old - electronic journals
    first position.
  • user groups - researchers and scientists

22
Preferring electronic resources
11
Graph 4.
Preferring
42
el. resources
yes
no
no answer
47
  • decreasing tendency with an increasing age
  • disciplines - weak rate of usage in social
    sciences and arts rate of preferences higher by
    approx. 1/2 in sciences and technical disciplines
  • gender - rate of acceptance is a little lower in
    women than in men
  • user groups - researchers and managers - positive
    attitude higher than negative teachers rate of
    refusal is 1/3 higher than their acceptance

23
Characteristics of el. resources
quick accessibility
1
5
up-to-datedness
2
Graph 5.
no charge
Characteristics
13
31
of el. resources
searching of the text
9
linking to other
resources
ecological aspect
14
multimediality
25
other
  • First three characteristics - technological and
    socio-economic properties of the electronic
    publishing systems
  • Creation of hypertext links - a property of
    electronic sources per se.
  • Access free of charge ?

24
Characteristics of traditional resources
2
27
22
Graph 6.
seriousness
Characteristics
publishers renome
of traditional
reliability
resources
stability
16
simple usage
33
other
  • Reliability, seriousness - features of formal
    communication channels
  • users categories - more important for teachers
    (63), researchers (65,9) and managers (75),
    than for the students (55)

25
Conclusions proposals for digital libraries
  • Intellectual stage
  • support of intellectual information processing,
    selection, analysis, interpretation, synthesis
  • Reorganization, restructuring
  • creative use of information in digital
    environment
  • Collaboration in digital environment
  • Orientation stage of information seeking
  • links of information seeking with problem
    solution (education)
  • changes of problem understanding in the course of
    seeking
  • support initial stages of seeking, organization
    of work, understanding concepts, overview of
    sources, confirmation of understanding, relevance
    judgement

26
Conclusions library services, library and
information education
  • Digital libraries support of the intellectual
    stage of information seeking
  • Strategic and analytic user groups (relations to
    information use)
  • Combination trustworthy traditions new
    electronic communication patterns
  • Information literacy support

27
Conclusion
  • Shift of scholarly communication into electronic
    environment (users, authors)
  • Special user groups (visually impaired)- special
    needs (technologyhuman facilitation)
  • design of digital reference services and systems
  • collaborative systems of information use
  • new methods of knowledge organization
  • sensitivity to contexts of user information
    styles
  • new contexts of knowledge integration

28
Conclusions
  • Integration of patterns of user behaviour into
    systems, services, products
  • Steps LONG-TERM process
  • first level - technological infrastructure,
    information sources
  • second level content services styles values,
    practices
  • third level people training, information
    literacy
  • fourth level management, philosophy
  • n-th level integration digital libraries,
    media, learning

29
Conclusions
  • Challenge of information science co-existence
    models of complex systems digital libraries
    technologyculture
    globallocal
    theorypractice pastfuture
    individualsocial
    neutralemotional

30
CONCLUSIONS information behaviour-driven
information society
  • humans different roles (citizen, learner,
    worker, family member, community member)
  • humans physical, intellectual development
  • humans consumption, creativity, production
  • information behaviour orientation (space, time),
    intellectual activity (knowledge)
  • cooperation private, public sectors
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