Partnership working The Bolton experience is this the way to Amarillo

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Partnership workingThe Bolton experienceis
this the way to Amarillo?
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Lesley HardmanHealth Improvement
Specialist/Primary Care
Ann Melmoth Knowledge and E Services Manager
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Bolton CouncilAdult Services
John Rutherford Director of Adult Services
Stephanie Crossley Assistant Director
Julie Spencer Head of Libraries
Ann Melmoth Knowledge E Services Manager
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PCT
PCT Board/Bolton Council Adult Services
Jan Hutchinson Director of Public Health
Deborah Harkins Deputy Director of Public Health
Lesley Hardman - Library Services Manager
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Bolton Council/Bolton PCT

• Adult Services
• John Rutherford/Jan Hutchinson
• Stephanie Crossley
• Julie Spencer Lesley Hardman
• Ann Melmoth

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The original links

• Leaflets/Posters
• Training on health databases
• Access for health staff to e-resources outside
  office hours
• Health Information Advisor for HS library

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The drivers to improve links

• The library service needed expert advice to
  fulfil the health impact standards
• Patient Choice
• The Community Strategy/Bolton Plan
• The Local Area Agreement
• Our Change programme
• Library Plus agenda

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The catalyst

• Health Centre premises
• Make do
• Pressures to accommodate clinical staff
• Need to professionalise and develop

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Potential barriers to success

• Strategically.
• Bolton Libraries realignment
• Funding
• Building
• Buy-in from PCT Board
• IT

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Potential barriers to success

• Operationally..
• Floor space
• Staffing
• IT
• SLA

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The bolt from the blue.

• Joint funding had been agreed
• Eleventh hour embargo on spending
• Ann rings Lesley
• Ann goes to see Lesley
• Additional funding from PCT

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The clouds disappeared.

• Very limited budget and time frame
• Ann had to liaise with Corporate Property
• Ann/Lesley became very close
• All hands to the pump

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How did it work?

• Working relationship
• Shared vision
• Customer focus
• Communication
• Theres no such thing as a problem

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Was it worth it/Would we do it again?

• Yes
• Benefits
• Shared resources
• Accessibility
• Attracting new users
• Better understanding of each others role
• Opportunities for joint working

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Peter Kay says

• Garlic bread its the future
• Ann Lesley say
• Forget garlic bread - partnership working is the
  future!